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Elite Letting Solutions
3.9/5, 15 Reviews
79% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Elite Letting Solutions are an independent Birmingham based lettings and sales agent. Our aim is to provide all our clients and customers with the very best levels of service.
We have highly trained, enthusiastic, professional and motivated staff who will do all that they can to help you with all your property n
eeds, ensuring that we put you the customer first.
We aim to give you a personal service from initial enquiry right through to finding you new tenants or buyers or moving you in to your new found property.
As licensed members of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and TPOS (The Property Ombudsman Scheme) we are trained and qualified to industry standards to deliver the very best levels of customer service, we are also part of a client money protection scheme ensuring the ultimate in consumer protection.
"[[EDIT ORIGINAL START]] They ..."
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1 Star Review
Ebrahim
By : 'N'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : B19
12 Sept 2013
People found this helpful4
[[EDIT ORIGINAL START]] They are friendly before signing the contract but after signing the contract don't listen. When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they will clean the house n garden, will paint new, will provide new furniture n also fix all the electrical things, will provide new fridge/freezer n washing machine on the first day when you move in. They promised me that everything will be new as we are charging rent as a newly refurbished n fully furnished property. It was a nightmare when we moved in. All dirty, no cleaning, no fixing and also no sign of new washing machine n fridge/freezer. I called them for the agreed things n their response was,"we sent cleaner to clean the property. Fridge/freezer n washing machine will be delivered tomorrow." When 'tomorrow' came some came with used n very old and used condition washing machine, maximum load was 2kg, and also the fridge with the same condition. When I made a complain, Ebrahim Kola said," we only provide these things at the moment. Sign a contract for 1 year or more than we will provide things 1 by 1 but not if gutless than 12 months." THEY ARE DODGY PEOPLE, DON'T DO WHAT THEY HAVE AGREED TO. AVOID TO CONTACT THEM. BECOME VERY RUDE AFTER SIGNING THE CONTRACT. I AM VERY SURE THAT THOSE WHO LEFT POSITIVE FEEDBACK FOR THEM, THEY WOULD BE THEIR FRIENDS/RELATIVES. I ALSO HAVE REPORTED THEM TO THE BIRMINGHAM CITY COUNCIL FOR THEIR BEHAVIOUR. I HAVE MUCH MORE TO SAY BUT I WRITE THERE DUE TO SOME RESTRICTIONS. BUT I WARN PEOPLE DON'T GO OR DEAL WITH THEM. THEY ARE CHEATERS. [[EDIT ORIGINAL END]] They are friendly before signing the contract but after signing the contract don't listen. When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they will clean the house n garden, will paint new, will provide new furniture n also fix all the electrical things, will provide new fridge/freezer n washing machine on the first day when you move in. They promised me that everything will be new as we are charging rent as a newly refurbished n fully furnished property. It was a nightmare when we moved in. All dirty, no cleaning, no fixing and also no sign of new washing machine n fridge/freezer. I called them for the agreed things n their response was,"we sent cleaner to clean the property. Fridge/freezer n washing machine will be delivered tomorrow." When 'tomorrow' came some came with used n very old and used condition washing machine, maximum load was 2kg, and also the fridge with the same condition. When I made a complain, Ebrahim Kola said," we only provide these things at the moment. Sign a contract for 1 year or more than we will provide things 1 by 1 but not if gutless than 12 months." AVOID TO CONTACT THEM. BECOME VERY RUDE AFTER SIGNING THE CONTRACT. I AM VERY SURE THAT THOSE WHO LEFT POSITIVE FEEDBACK FOR THEM, THEY WOULD BE THEIR FRIENDS/RELATIVES. I ALSO HAVE REPORTED THEM TO THE BIRMINGHAM CITY COUNCIL FOR THEIR BEHAVIOUR. I HAVE MUCH MORE TO SAY BUT I WRITE THERE DUE TO SOME RESTRICTIONS. BUT I WARN PEOPLE DON'T GO OR DEAL WITH THEM.
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By : Adam
13 Sept 2013Hi Mr Butt, I have a few issues with the inaccuracies of this review that you've left of our company. My understanding of this is that you took the property, without seeing it yourself, and on the word of a friend who had viewed the property on your behalf. We also forwarded you images of the property to help you in making your decision. You then reserved the property and once referencing complete and a move-in date was set, you arrived to move-in. The property had just had a BRAND NEW fitted kitchen and had been professionally cleaned throughout a few weeks prior to your move-in. When you moved in we had a new fridge freezer delivered for you and you experienced an issue with the washing machine. Your washing machine was inspected and replaced, Ebrahim ran you through how to use it and sat through a cycle with you to make sure it was working. Within a few hours of Ebrahim leaving the property, you called to complain that the washing machine was not working. We found this strange but have nevertheless arranged for a contractor to come out and inspect and repair the washing machine, who has arranged a time with you. For today, funnily enough. Ebrahim has never said that you would have to sign a new contract to get repairs or replacements done to items that were in the property when you moved in - he is fully aware of the responsibilities of the landlord to replace these if/when they are broken/irrepairable. I was not reluctant to give my name and also, you were not at the viewing so how can you claim that? It was your friend who came to view the property on your behalf. As I believe it, you took the property on the advice of your friend and although we are not giving up on our responsibilities to maintain the property, you cannot blame us if your opinion of the property is not the same as your friends. Again, it's disappointing you feel this way considering we've kept to our promises to you and have assisted with you every step of the way. If you have any other issues, please feel free to contact us and we'll try our utmost to rectify them. Adam
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £168,950 | £168,950 |
| Lettings | 100% | 99% | £650 | £650 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 0 | 7 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- B12
- B13
- B14
- B19
- B20
- B28
- B30
- B31
- B6
- B9
- Birmingham
- West Midlands
Address
Elite Letting Solutions
1406 - 1408 Pershore Road,, Birmingham, B30 2PH
B30 2PH
0121 458 7227
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:15 - 18:00
- 09:15 - 18:00
- 09:15 - 18:00
- 09:15 - 18:00
- 09:15 - 18:00
- 10:15 - 14:15
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
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Latest Properties
No Property Found
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We chose to let our first ...
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5 Star Review
By : 'Fwooter'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B38
14 Mar 2017
People found this helpful0
We chose to let our first rental property with Elite after recommendations from friends. They could not have been more helpful, guiding us through every area in simple terms and making sure that we were well aware of our responsibilities as landlords. We had the property ready to let on the ... Read Full Review
Comments on Agent Fees
Appear to be the going market rates for someone who takes their role seriously.
Comments (0)Was this helpful?:
Super estate agency, ...
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5 Star Review
By : 'DvK'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Sales( Prospective Vendor/Buyer )
Sold price : £168950
Would you recommend ? : Yes
Postcode : B66A
19 Aug 2015
People found this helpful0
Super estate agency, extremely competitive, professional, very knowledgable, sold my property on the first viewing for above the asking ... Read Full Review
What agent could do to change your mind?
Competitive.
Comments on Agent Fees
Competitive.
Comments (0)Was this helpful?:
[[EDIT ORIGINAL START]] They ...
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1 Star Review
By : 'N'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B19
12 Sept 2013
People found this helpful4
[[EDIT ORIGINAL START]] They are friendly before signing the contract but after signing the contract don't listen. When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they will clean the house n ... Read Full Review
Comments (1)Was this helpful?:
By : Adam
13 Sept 2013Hi Mr Butt, I have a few issues with the inaccuracies of this review that you've left of our company. My understanding of this is that you took the property, without seeing it yourself, and on ...
This letting agency was awful ...
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1 Star Review
By : 'Caroline'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B30
10 Aug 2013
People found this helpful1
This letting agency was awful ! I moved in with a group of friends into a student property. It was our first rental and they took advantage of this. They didn't fix things we asked them to. There was damp in the house. They were rude when we complained and made us feel as if we were wrong ... Read Full Review
Comments (1)Was this helpful?:
By : Adam
13 Sept 2013Right, not quite sure who this is or what tenancy this is in relation to. If it's what I think it is then you've already left a review at the bottom of the page, which has been responded...
I was in the process of ...
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5 Star Review
By : 'Sonny'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B3
19 Feb 2013
People found this helpful1
I was in the process of separation and needed to find a place quickly, economically and professionally. Elite were exceptionally sensitive and astute to my situation and had me viewing properties within 24 hours of me calling them. They picked up well on my requirements and by my 2nd viewing found ... Read Full Review
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i have been renting my ...
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5 Star Review
By : 'hayley'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
18 Jan 2013
People found this helpful0
i have been renting my property for four years through elite lettings, and can honestly say that i am extremly happy with the services they offer, they have never failed to promptly sort any of my queries out, with a very friendly service, i would highly recomend using this agent for your ... Read Full Review
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Elite Letting Agents were ...
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5 Star Review
By : 'Andrea'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B17
24 Nov 2012
People found this helpful0
Elite Letting Agents were employed by us for a number of years. We always found them to be very polite, knowledgeable and professional at all times. They constantly kept us informed regarding the property and the tenants, advising us where necessary on action to be taken. I don't think we ever had ... Read Full Review
Comments (0)Was this helpful?:
I have been using Elite ...
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5 Star Review
By : 'MS'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Owner )
Would you recommend ? : Yes
12 Nov 2012
People found this helpful0
I have been using Elite Letting's services for 9 years and have never been anything but impressed with their service which I consider to be efficient, reliable and extremely professional. They return any phone calls at the earliest possible opportunity; keep you fully informed of any progress ... Read Full Review
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elite letting solutions have ...
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5 Star Review
By : 'Jake'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
31 Oct 2012
People found this helpful1
elite letting solutions have been excellent while dealing with me. I have been under there management for a year and a bit now and since I moved in they have made sure I am a happy tenant. they do inspections quarterly to make sure there is nothing that needs fixing or doing to my flat. and if I ... Read Full Review
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All staff members are highly ...
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5 Star Review
By : 'Ahmed'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
30 Oct 2012
People found this helpful1
All staff members are highly professional. None of them hesitated to help us. I strongly recommend them. Well done guys and keep the good ... Read Full Review
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I signed a contract with ...
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4 Star Review
By : 'Anna'
Branch : Birmingham ,1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
26 Oct 2012
People found this helpful1
I signed a contract with Elite Letting Solutions for period of 6 months, and extended it recently, because so far didn't have any reasons for disappointment in their team. Everything I asked for was taken to consideration, done and fixed. So far so good, would advice them to a ... Read Full Review
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I was looking to buy a new ...
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5 Star Review
By : 'G'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Owner )
Would you recommend ? : Yes
28 Aug 2012
People found this helpful0
I was looking to buy a new house around march 2012. But i was worried about getting tenants in my current one before moving into the new house. I gave elite lettings a call and the customer service I recievd was so friendly and genuine I would not go anywhere else. And best of all the found my ... Read Full Review
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Hi all, I am a long standing ...
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5 Star Review
By : 'Edward'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
21 Aug 2012
People found this helpful1
Hi all, I am a long standing tenant of Elite Lettings and have been renting with them since 2009. From my first enquiry to move in to renewals and maintenance issues, Elite have been perfect, professional and down to earth. Any issue I have reported has been dealt with as quickly as ... Read Full Review
Comments (1)Was this helpful?:
By : Adam McIlroy
22 Aug 2012Thanks a bunch, Ed!!...
I used elite lettings when ...
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1 Star Review
By : 'Student'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : No
15 Jun 2012
People found this helpful2
I used elite lettings when renting a property with a group of other students, from start to finish it was an utter mess. The estate agents were managing our property but failed to have any idea what was going on. After delaying our move in date for three weeks (and blaming us as the reason ... Read Full Review
Comments (3)Was this helpful?:
By : Elite Letting Solutions
21 Aug 2012Hello Group of Hazelwell, We are quite disappointed to read this review of our company and would also like to clear a few thoughts on this matter. Firstly, Elite and your group had agreed on a...
The customer service is ...
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1 Star Review
By : 'Paul'
Branch : Stirchley, 1406 - 1408 Pershore Road,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
15 Jun 2008
People found this helpful0
The customer service is rubbish with hidden charge of ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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