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Edenvale-UK
1.6/5, 23 Reviews
13% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"DO NOT USE THIS LETTING..."
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1 Star Review
Stephanie
By : 'upsettenant'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : M4
18 Jul 2013
People found this helpful4
DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat hanger, removal of 1 cocktail sausage roll from the freezer! no response to emails or phone calls avoid Stephanie at all costs, no help whatsoever, very rude, very arrogant, whenever she wants something off you she is quick to pick up the phone, but any queries that the tenant has, you seem to be ignored or put off I have also been in the office when tenants call in, and the lettings team 'claim' that she is not available when she is sat there! I wonder what they do all day?! DISGUSTING SERVICE!! SCAM ARTISTS WHEN IT COMES TO RETAINING DEPOSIT!! DO NOT USE!!!
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By : Stephanie Irvine
3 Aug 2013I'm afraid I completely disagree with this statement/review, I feel I have always acted in the correct manner and followed correct procedures. At no point have I attempted to withhold a deposit unfairly or unjustly, when deductions are made from tenants deposits they are because the tenants has not met their contractual obligations. Indeed the points raised above would most certainly mean that the tenant has not fulfilled their obligations. I am only able to act under the jurisdiction of the deposit regulations and which have been in effect since April 2007. Furthermore due to my role within the company it does mean that I am not always available by telephone,email or in person. However I do ensure that any emails and which cannot be responded to for a particular reason are met with an out of office response. Also any calls which are made to our office are returned within 24hours. As the reviewer has chosen to remain anonymous, this doesn't give me the opportunity to give the full facts of the case. Should you wish to reveal whom you are, I would be more than willing to discuss the facts of the individual case. I will consider a non response to this statement within the next seven days, an admission from you that this statement is false and merely a defamation of my character. In this circumstance I will consider the matter closed. Kind Regards Stephanie Irvine
By : Stephanie Irvine
5 Aug 2013I have to say, I disagree with this statement in its entirety. As the person has decided to remain anonymous, it is very difficult for me to explain the full facts of the case, however should the person wish to bring forward their name, I would be more than happy to discuss the matter and provide a factual reason for deductions from their deposit. I do not have the power to retain deposits in full without reason, I clearly just act under the jurisdiction of the guidelines set out and since April 2007. Furthermore, an deductions from deposits, is as a direct result of you not meeting your contractual obligations under the Tenancy Agreement. Due to the nature of my job, I am not always in the office or available to speak with directly or answer emails immediately. However I do ensure, that any phone calls are returned within 24 hours of receipt and that any emails which are received whilst I am not in the office are met with an out of office response, advising when I am back in to respond. I will treat non response to this post within seven days, as an indication that you do not wish to discuss this matter any further and that all comments are of a defamatory nature. Regards Stephanie Irvine
By : upsettenant
8 Aug 2013how can you claim that what you have said is true when 90% of the reviews on this site reiterate what i have said i.e. unfair holding of deposit, no return of phonecalls/emails, it is quite clear you are just trying to cover your back! you are right that you send an automated out of office response but then do not proceed to answer the emails or return phonecalls - quite frankly the whole operation is a joke. i have spoken to numerous tenants who have said the same thing and weirdly enough have been charged exactly the same amount for cleaning - maybe you just have a standard price that you attempt to charge all tenants? the sheer amount of time it takes for anything to get done indicates that you hope that tenants will just give up on contesting the charges and accept them instead. I would be interested to know what you personally gain from withholding any amount from the deposit as there has to be an incentive to drag the process out as long as you do, tell me, does the company or you personally receive a percentage of whatever is kept back? because it seems to be the case for all estate agents everywhere, there has never been an instance where a deposit was returned in full! in the same manner as you, i will treat a non-response to this as an indication that you DO TRY TO UNFAIRLY WITHHOLD PEOPLES MONEY THAT WAS PAID IN GOOD FAITH AT THE BEGINNING OF THE TENANCY! My only wish is more people visited this website before they rent anywhere with Eden Vale so they could know what they are in for come the end of the tenancy - if only I had done this!!!!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
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| 0 | 0 | 3 | 18 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Edenvale-UK
John Swift Building
Second Floor
19 Mason Street, Manchester, Greater Manchester
M4 5FT
0161 833 3880
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- 09:00 - 17:30
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Services offered
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WORST agency ever, i would ...
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1 Star Review
By : 'human'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M3
17 Jul 2014
People found this helpful0
WORST agency ever, i would give them -5 starts if i could. They treat you nice until you sign the contract and pay the deposit, after that you will be ignored and they will try everything to steal your ... Read Full Review
I tried to make an ...
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1 Star Review
By : 'Steve'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : M50
28 Feb 2014
People found this helpful0
I tried to make an appointment to view the property, which was currently tenanted. The agent refused to even let me see the property unless I was prepared to purchase with tenant (I am looking to purchase with vacant possession, but this was the only landlord who is not prepared to provide viewings ... Read Full Review
Do not use this agency !!!!! ...
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1 Star Review
By : 'Lumiere'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
22 Nov 2013
People found this helpful2
Do not use this agency !!!!! Worst agency ever. They will treat you very nice till you pay the deposit and reserve the property ( in my case I was renting ) then they will start ignoring your calls and emails "she is out of the office I will ask her to call you " and again and again and ... Read Full Review
Do NOT USE THIS AGENCY!!!! ...
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1 Star Review
By : 'C'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M45E
19 Aug 2013
People found this helpful2
Do NOT USE THIS AGENCY!!!! The rent deposit agency has had my deposit for over 12 months because Edenvale will not respond to them. The have totally ripped me off with demands of money from my deposit. I moved into my flatland had to complain because it was filthy yet when I moved in they had a ... Read Full Review
What agent could do to change your mind?
Nothing they have acted in a corrupt and unprofessional way. They simply refuse to communicate with me or the rent deposit agency. They are rude and arrogant and my hands are tied so I have no alternative than to give in to their demands
We were actually warned about ...
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1 Star Review
By : 'Barney'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
8 Aug 2013
People found this helpful3
We were actually warned about Edenvale by our Estate Agent as she had had clients have to move out due to their incompetence but decided to take the chance since we really loved the flat and thought the building (Lumiere) wasn't terrible. The flat was in horrible condition when we viewed it but ... Read Full Review
DO NOT USE THIS LETTING ...
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1 Star Review
By : 'upsettenant'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M4
18 Jul 2013
People found this helpful4
DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat hanger, removal of 1 cocktail sausage roll from the freezer! no response to emails or phone calls avoid Stephanie at all costs, no help whatsoever, very rude, very ... Read Full Review
By : Stephanie Irvine
3 Aug 2013I'm afraid I completely disagree with this statement/review, I feel I have always acted in the correct manner and followed correct procedures. At no point have I attempted to withhold a deposit...
The landlord refuses to ...
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1 Star Review
By : 'Screwed'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
16 Jul 2013
People found this helpful4
The landlord refuses to return our deposit claiming a stained mattress and cleaning needing to be done. This apartment was left in an immaculate condition which was better than when we first moved in. The agents do not reply to your correspondence ... Read Full Review
AVOID THIS LETTING ...
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1 Star Review
By : 'Tenant1111'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M3
29 May 2013
People found this helpful3
AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! They do a horrible job at managing their properties. You have to call them up several times before anything gets done. Investors, avoid this agency! They will not insure that your property will be kept to a ... Read Full Review
By : EDENVALEWARNING123
29 May 2013Unquestionable proof that the " positive posts " were put up by Edenvale themselves - it is suspected that the agency is in so much debt they can no longer afford to maintain the properties ...
Hi rang up, nobody ...
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2 Star Review
By : 'manchester'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : M4
22 May 2013
People found this helpful4
Hi rang up, nobody available to chat with me girl on reception took a message. Still hadn't heard anything in 24 hours so rang again, once again girl on reception took a message. About a hour later got a phone call back by a cocky gentleman who was no help at all. I am a investor with a few ... Read Full Review
By : EDENVALEWARNING123
22 May 2013Yes - possibly because they are being investigated by the Lord Mayor of Manchester or their Solicitors by the SRA - they do not conduct the safety checks of gas and electricity and then forge...
Tim is friendly and was very ...
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5 Star Review
By : 'Abs'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M1
17 May 2013
People found this helpful1
Tim is friendly and was very helpful whilst we viewed a selection of properties he had suggested to us, I cannot recommend him highly enough. Once we had decided on a property, we were introduced to Caroline who was efficient and knowledgable through the application and move in process, she ... Read Full Review
By : EDENVALEWARNING123
17 May 2013[[EDIT ORIGINAL START]] Obviously you are a fabrication and a complete lie - anyone that knows EDENVALE knows the only positive 5 star comments are put up by THEM - EDENVALE does not even attend to...
[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'EDENVALEWARNING123'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
14 May 2013
People found this helpful3
[[EDIT ORIGINAL START]] I rented from June 2012 to December 2012 - EDENVALE are being sued in Court by one out of three tenants - they scam, steal, rob never conduct maintenance or repairs - if you withold the rent to force them to pay they will deduct from your debit card without your ... Read Full Review
By : Management
15 May 2013Dear Mr David Casquerio a.k.a ( Mr David Baldwin) In respect of the review you have posted, the content all of which is completely unsubstantiated and if required, I can provide with evidence to...
We rented with Edenvale for ...
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2 Star Review
By : 'JAYLG30MAN'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M44A
24 Apr 2013
People found this helpful4
We rented with Edenvale for the best part of 4 years, majority of our time spent in MASSON PLACE in Manchester city centre. When we moved out in April 2013, similar issues as to what others have already posted arose. Edenvale are very poor at responding in a timely manner to any sort of query, ... Read Full Review
This is literally the WORST ...
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1 Star Review
By : 'Anna'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
17 Apr 2013
People found this helpful4
This is literally the WORST estate agent I have ever used in my 10 year renting history. Firstly the letting agent 'Tim Sweetman' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through a seperate charge of £75 that he ... Read Full Review
By : EDENVALEWARNING123
27 May 2013Hi They did the same thing with Mrs Eman Dehmain - the taking of money from the debit card - once you have allowed them to have access to your bank debit card they will deduct money from you whether...
I rented with Edenvale when I ...
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1 Star Review
By : 'SJ26'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M1
12 Jan 2013
People found this helpful3
I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent. After livign in the apartment for a week, we noticed the wooden floor ... Read Full Review
What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.
By : BAYLINER123
11 May 2013[[EDIT ORIGINAL START]] You can join action against EDENVALE-UK - Send me your contacts to davidbaldwin35@hotmail.com or call on 07963564928 - There are HUNDREDS of tenants ripped off besides...
THIS IS THE WORST ESTATE ...
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1 Star Review
By : 'Mr.Smith'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M15
16 Dec 2012
People found this helpful4
THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT WITH! I AM ACTUALLY SHOCKED THAT THERE ARE POSITIVE REVIEWS TOWARDS EDENVALE ON THIS PAGE! MOST PEOPLE LIVING AT LUMIERE ARE DEALING WITH EDENVALE AND ARE DEALING WITH LUCY RAINES ALSO. I HAVE SPOKE TO LITERALLY 12 PEOPLE THAT ARE DEALING WITH LUCY ... Read Full Review
By : EDENVALEWARNING123
3 Jul 2013EDENVALE SOLICITORS ORDERED TO PAY £5,000 FOR DISHONESTY BY THE LEGAL OMBUDSMAN Edenvale's Solicitors Richardson Mail Solicitors LLP were ordered to pay between £1,000 and £4,999 by the Legal...
[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'Ghadeer'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : (1)
13 Dec 2012
People found this helpful4
[[EDIT ORIGINAL START]] I really hate edenvale I will never ever deal with edenvale again they're liars and thieves. It has been now six months since I moved out and they didn't give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has been 3 months ... Read Full Review
What agent could do to change your mind?
I really hate edenvale I will never ever deal with edenvale again they\'re liars and thieves. It has been now six months since I moved out and they didn\'t give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has been 3 months since I moved in to the new apartment and they didn\'t fix the broken stuff in the apartment. I spent lots of money on taxis to go to their office and they just keep lying to me and each time they tell me a different lie and new scenario. I was so nice with them but now I\'M REALLY SICK OF ALL THAT.ÂÂ
I have rented in the City for ...
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5 Star Review
By : 'Gaby'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
7 Sept 2012
People found this helpful0
I have rented in the City for about 9 years or so and have used quite few of the Agents in Manchester, so I talk from experience! I have been with Edenvale for about 18 months or so and when any sort of repair issue has been reported to them, they have been very quick to respond and I have always ... Read Full Review
Normally I dont bother ...
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5 Star Review
By : 'Jessica'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
5 Sept 2012
People found this helpful0
Normally I dont bother writing reviews, but I felt I had to due to the help and support offered by Katie Allen and the Lettings Team at Edenvale. I had been let down by another Agent on a property and only had a matter of days to find another property to move too. I rang around a number of ... Read Full Review
By : Mancity
16 Nov 2012Edenvale lettings are terrible. Just moved out of skyline central. Trying to keep my whole desposit of £1500 for wear and tear of a 6 month...
This Estate Agent refuse to ...
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1 Star Review
By : 'AngryTenant'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
17 Aug 2012
People found this helpful2
This Estate Agent refuse to take ownership of a problem and keep passing the book. Due to a leak/burst pipe in the building which they took months to repair and only did repair when they were threatened by United Utilities (UU). UU said they would repair the pipe themselves if they (edenvale) ... Read Full Review
What agent could do to change your mind?
They could start by paying the bill which they should have paid 4 years ago and npt pass the book.
[[EDIT ORIGINAL ...
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1 Star Review
By : 'LAD'
Branch : Manchester, John Swift Building
Second Floor
19 Mason Street
Services : Letting (As a Tenant)
Would you recommend ? : No
9 Jan 2012
People found this helpful6
[[EDIT ORIGINAL START]] Unlike others here, I found Edenvale mostly to be ok while we were in the property- mostly, not always- but they tried to lie and cheat their way to keeping half of our deposit. Their inventory when we moved in was piss poor- didn't list half of the things that were in the ... Read Full Review
What agent could do to change your mind?
Not tried to steal our deposit. Not charged for lightbulbs when none were working when we moved in.
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