When roping us in to sign the contract the agent was polite and helpful, although required a lot of paperwork/personal info that I'm pretty sure wasn't necessary. Problems started when we moved in. The house had not been cleaned, so for a week or so we were living in a dirty, dusty building with rubbish left behind by the previous tenants while waiting for the cleaners. There were a few things that were broken (blinds, window glass, toaster, the hob was dodgy) lightbulbs that needed replacing and so on. No care had been taken to see that the property was in a decent condition. Throughout the year various repairs needed to be done but each time neither the landlord nor the agent accepted responsibility for getting anything fixed. I left halfway through the year and had to find another tenant in order to get out of the contract. I was told when signing the contact that this would be easy and quick (it was a selling point). The landlord and agency gave me zero help finding someone, as I'd expected. The agent who was supposed to be managing the transfer was breathtakingly rude, patronising and incompetent. On the rare occasion he would reply to emails it would be clear he hadn't read them. I lost over £300 in the time he was faffing around and the new tenant was waiting to move in (he sent her a rather threatening email saying she could not move until all the paperwork was done then failed to do the paperwork for 2-3 more weeks). I am pretty surprised the new tenant didn't pull out with the way she was treated by these people. A review covering all their rudeness and unhelpfulness would be another 50,000 words long. They charged me £90 for the transfer even though I pretty much had to do the guy's job for him, calling up different people constantly to check why no progress was being made. I made a complaint asking for my money back. They refused, not actually responding to my many detailed points about their uselessness. I threatened to set the ombudsman on them. They finally gave me back the £90, but they could not give me back my months of stress and exasperation. In short: AVOID