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City, London E1
2.2/5, 31 Reviews
37% Recommended
100% letting valuation accuracy
73% letting fee satisfaction
"Dexters: Contract Breaches,..."
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1 Star Review
By : 'Giuseppe Aiello'
Services : Letting(I am a Tenant)
Sold price : £2200
Would you recommend ? : No
Postcode : E1
6 Feb 2026
People found this helpful0
As an individual living in London over 15 years and a verified Local Guide who's battled through the city's relentless rental scene, I believed I knew the lows of letting agencies—but Dexters has redefined rock bottom with their incompetence, contractual violations, and a dismissive attitude that treats tenants like disposable inconveniences. After five spotless years under their management—payments always prompt, obligations met without fail—their bungled endoftenancy handling transformed us from compliant renters into unwilling warriors basic fairness. We vacated on 2 February 2026, keys returned on schedule, and we had agreed upfront to a £330 professional cleaning fee as proposed (which we're fine honoring properly documented), Dexters turned the rest into a farce. Our tenancy agreement explicitly allows attendance at the final inspection upon request—a key safeguard we demanded repeatedly through emails and calls, all meticulously recorded. They obstructed at first, then noshowed our booked slot, squandering my full day's wages (£200), an hour's travel, and two hours of pointless waiting. The climax? A stealthy, solo inspection the very next day, sans notice or our involvement— a direct slap to the contract and any pretense of transparency. This goes beyond blunder; it's a brazen infringement on UK tenant safeguards per the Consumer Rights Act 2015 (requiring competent service delivery) and the Tenant Fees Act 2019 (ensuring deductions are justified and evidenced—no room opacity). With our £1900 deposit at stake, their exclusionary stunt casts doubt on the entire process, even as we stand ready to settle the agreed cleaning cost. We've unleashed formal complaints, insisted on full refund of the balance plus compensation, and are primed allout escalation: The Property Ombudsman, Trading Standards, Citizens Advice, and small claims court. Dexters' ingrained flaws—abysmal communication, rights erosion, and tenant belittling—aren't anomalies; they're systemic, as corroborated by a chorus of online grievances. To London renters: Empower yourselves—scrutinize contracts, archive every interaction, and enforce your entitlements to transparency and respect. Dexters embodies the exploiters lurking in housing's shadows; bypass them to preserve your sanity and savings. Opt agencies that view you as partners, not prey. To Dexters: Your facade of professionalism crumbles under scrutiny— this exposé be the thorn that pricks your conscience and spurs overdue change, lest you alienate the very community you claim to serve.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 73.00% | £550 | £2,600 |
Address
Dexters
Global House, 5 Sandys Row, London, Greater London
E1 7HW
020 7392 9111, 020 7392 9155
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Dexters: Contract Breaches, ...
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1 Star Review
By : 'Giuseppe'
Services : Letting (As a Tenant)
Sold price : £2200
Would you recommend ? : No
Postcode : E1
6 Feb 2026
People found this helpful
As an individual living in London over 15 years and a verified Local Guide who's battled through the city's relentless rental scene, I believed I knew the lows of letting agencies—but Dexters has redefined rock bottom with their incompetence, contractual violations, and a dismissive attitude that... Read Full Review
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I am Daorsa Aliu and have ...
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5 Star Review
By : 'Daorsa'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
24 May 2023
People found this helpful0
I am Daorsa Aliu and have just recently let one apartment. My agent was Nyshaea Solomon and she made the whole experience amazing and was the main reason that I decided to let the apartment. Her communication skills, level of professionalism, always being in touch with every question that I had... Read Full Review
Comments (1)Was this helpful?:
By : Asma Chuhgtai
20 Jun 2023Dear Daorsa, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma...
The most unprofessional ...
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1 Star Review
By : 'A'
Services : Letting (As a Tenant)
Rent PCM : £1603
Would you recommend ? : No
Postcode : E1
21 Dec 2021
People found this helpful2
I cant describe the level of unprofessional atitude some of the employees have. The lack of respect, consideration and professional manners. Since I took up the contract which I was misinformed about the terms and conditions, till their visit for pre moving out... Read Full Review
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Bitterly disappointed in ...
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1 Star Review
By : 'Josephine'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E1
9 Jan 2021
People found this helpful4
Bitterly disappointed in Dexters as managing agents of our Shoreditch property. Throughout the 2 year relationship we have felt no support and regularly question what the 17% we pay them is actually for. Our agreement is finally over and we are moving to a more professional operation. Avoid these... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
22 Jan 2021Dear Josephine, I am sorry to read your comments and have brought this to the attention of the Director of Property Management and we will be in touch. Kind regards, Sarah...
Extremely ...
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5 Star Review
By : 'A'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W1H
13 Mar 2019
People found this helpful1
Garrie Mayers was an absolute pleasure to deal with - always bright and cheerful, and very responsive to our requirements. Thank... Read Full Review
Comments on Agent Fees
No fees paid
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Wonderful ...
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5 Star Review
By : 'Maxime'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E11L
14 Dec 2018
People found this helpful0
Isaac have been extremely helpful and understanding for our situation, we had a certain budget and some criteria for our flat, he did find directly what we were looking for, all the way through the process, Isaac helped us for all the references but also understood our difficult situation as we... Read Full Review
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Very helpful service by ...
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5 Star Review
By : 'Alberto&Rebecca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
4 Jun 2018
People found this helpful0
Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent. He was extremely professional, friendly and helpful. He didn't make you feel pressured into the property but was more than happy to answer any questions you had,... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
6 Jun 2018Dear Alberto and Rebecca, Having read your review, we would like thank you for your feedback about Nathan from our Wapping Office. Our service levels are very important to us, and recognition...
No hot water for the last 7 ...
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1 Star Review
By : 'Parmita'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : E1
1 Sept 2017
People found this helpful5
No hot water for the last 7 days...and counting!!! No idea when this basic necessity will be available again!!!bThis is the level of property management services they provide! Absolutely... Read Full Review
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Shocking customer service ...
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1 Star Review
By : 'Stell'
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : No
Postcode : EC2A
14 Aug 2017
People found this helpful45
Shocking customer service from start to finish. I will never use this company again - to let, buy or rent. Offices do not speak to one another and the staff are downright... Read Full Review
Comments on Agent Fees
Lots of hidden fees
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By : Marilyn
15 Aug 2017Dear Stell, I am sorry to read your review. I have been unable to locate your details on our database and would appreciate it therefore if you could please let me have further details. Please ...
This agency and in particular ...
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1 Star Review
By : 'Very'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E28
19 May 2017
People found this helpful27
This agency and in particular the agent have "managed" the property we rented for a year. This was the worst experience we could ever dread of. Not only was the agent incapable of dealing with anything, but she was also plainly lying to us. We have been facing several issues (water leaks, ... Read Full Review
Comments on Agent Fees
Far too expensive given that we made the job by ourselves and given the numerous emails we had to loose time on
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By : Marilyn
26 May 2017Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me...
Natasha and Carly causer look ...
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5 Star Review
By : 'Nisar'
Services : Letting (As a Owner)
Rent PCM : £1993
Would you recommend ? : Yes
Postcode : SW1
16 Feb 2017
People found this helpful0
Natasha and Carly causer look after my property in London. Very professional and friendly Not much trouble Always quick to respond Nisar Ahmed Tangerine... Read Full Review
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We have been renting through ...
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1 Star Review
By : 'Helen'
Services : Letting (As a Owner)
Rent PCM : £778
Would you recommend ? : No
Postcode : SE28
14 May 2015
People found this helpful2
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start the conversation from scratch. We found that... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
26 May 2015Dear Mrs Denney, I am really sorry to hear that you have been unhappy with the service provided by Thamesview. It is disappointing to hear from an unhappy client and I can assure you that we...
I guess that the story with ...
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1 Star Review
By : 'Pns'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : E3
8 Dec 2014
People found this helpful2
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents nothing happened. Now I'm going to my council just to... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn Plews
22 Dec 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further...
Horrible property managers. ...
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2 Star Review
By : 'Esteban'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : E1
22 Oct 2014
People found this helpful2
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
11 Nov 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further...
I contacted Andrew Jackson in ...
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5 Star Review
By : 'Robert'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
21 May 2014
People found this helpful1
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed in touch during the... Read Full Review
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By : Marilyn
22 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
They help you to get the ...
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4 Star Review
By : 'PK'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
17 May 2014
People found this helpful1
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
19 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. Your points raised have been noted and I can ...
Great experience with Square ...
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5 Star Review
By : 'Paul'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
15 May 2014
People found this helpful1
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and overall the experience with Square Mile was a pleasant... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
16 May 2014Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Very quick to find tenants ...
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5 Star Review
By : 'Transparency,'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E1
14 May 2014
People found this helpful1
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the renting... Read Full Review
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By : Marilyn
16 May 2014Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Thank you!! I found a great ...
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5 Star Review
By : 'NPanapoulou'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N1
13 May 2014
People found this helpful1
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
14 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Beyond one of the worst ...
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1 Star Review
By : 'rcleaton'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E2
29 Apr 2014
People found this helpful1
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that they contacted the landlord and refused to pick... Read Full Review
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