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City, London E1
2.2/5, 30 Reviews
37% Recommended
100% letting valuation accuracy
73% letting fee satisfaction
Latest Reviews
Alberto&Rebecca
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 73.00% | £550 | £2,600 |
Address
Dexters
Global House, 5 Sandys Row, London, Greater London
E1 7HW
020 7392 9111, 020 7392 9155
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
I am Daorsa Aliu and have ...
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5 Star Review
By : 'Daorsa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
24 May 2023
People found this helpful0
I am Daorsa Aliu and have just recently let one apartment. My agent was Nyshaea Solomon and she made the whole experience amazing and was the main reason that I decided to let the apartment. Her communication skills, level of professionalism, always being in touch with every question that I had... Read Full Review
Comments (1)
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Daorsa said about Dexters
Services : Letting( As a Tenant )Date: 24th May 2023
I am Daorsa Aliu and have just recently let one apartment. My agent was Nyshaea Solomon and she made the whole experience amazing and was the main reason that I decided to let the apartment. Her communication skills, level of professionalism, always being in touch with every question that I had made me very happy and calm for the whole process of renting out the apartment. She even was able to help me out even during outside of working hours up until late at night. I believe that because of her help, Dexter is an amazing company and I will refer other friends to let apartments too at this agency.
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By : Asma Chuhgtai
20 Jun 2023Dear Daorsa, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma...
The most unprofessional ...
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1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Rent PCM : £1603
Would you recommend ? : No
Postcode : E1
21 Dec 2021
People found this helpful2
I cant describe the level of unprofessional atitude some of the employees have. The lack of respect, consideration and professional manners. Since I took up the contract which I was misinformed about the terms and conditions, till their visit for pre moving out... Read Full Review
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A said about Dexters
Services : Letting( As a Tenant )Date: 21st Dec 2021
I cant describe the level of unprofessional atitude some of the employees have. The lack of respect, consideration and professional manners. Since I took up the contract which I was misinformed about the terms and conditions, till their visit for pre moving out marketing
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Bitterly disappointed in ...
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1 Star Review
By : 'Josephine'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1
9 Jan 2021
People found this helpful4
Bitterly disappointed in Dexters as managing agents of our Shoreditch property. Throughout the 2 year relationship we have felt no support and regularly question what the 17% we pay them is actually for. Our agreement is finally over and we are moving to a more professional operation. Avoid these... Read Full Review
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Josephine said about Dexters
Services : Letting( As a Owner )Date: 9th Jan 2021
Bitterly disappointed in Dexters as managing agents of our Shoreditch property. Throughout the 2 year relationship we have felt no support and regularly question what the 17% we pay them is actually for. Our agreement is finally over and we are moving to a more professional operation. Avoid these guys until they sort their act out.
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By : Sarah Tranter
22 Jan 2021Dear Josephine, I am sorry to read your comments and have brought this to the attention of the Director of Property Management and we will be in touch. Kind regards, Sarah...
Extremely ...
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5 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W1H
13 Mar 2019
People found this helpful1
Garrie Mayers was an absolute pleasure to deal with - always bright and cheerful, and very responsive to our requirements. Thank... Read Full Review
Comments on Agent Fees
No fees paid
Comments (0)Garrie Mayers was an absolute pleasure to deal with - always bright and cheerful, and very responsive to our requirements.
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A pleasure! said about Dexters
Services : Letting( As a Tenant )Date: 13th Mar 2019
Garrie Mayers was an absolute pleasure to deal with - always bright and cheerful, and very responsive to our requirements.
Thank you!
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Wonderful ...
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5 Star Review
By : 'Maxime'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11L
14 Dec 2018
People found this helpful0
Isaac have been extremely helpful and understanding for our situation, we had a certain budget and some criteria for our flat, he did find directly what we were looking for, all the way through the process, Isaac helped us for all the references but also understood our difficult situation as we... Read Full Review
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Maxime said about Dexters
Services : Letting( As a Tenant )Date: 14th Dec 2018
Isaac have been extremely helpful and understanding for our situation, we had a certain budget and some criteria for our flat, he did find directly what we were looking for, all the way through the process, Isaac helped us for all the references but also understood our difficult situation as we work a lot of hours and cannot always reach the phone when needed, I will recommended Isaac to everyone who needs to find the right flag. Thank you very much
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Very helpful service by ...
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5 Star Review
By : 'Alberto&Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1W
4 Jun 2018
People found this helpful0
Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent. He was extremely professional, friendly and helpful. He didn't make you feel pressured into the property but was more than happy to answer any questions you had,... Read Full Review
Comments (1)Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent.
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Alberto&Rebecca said about Dexters
Services : Letting( As a Tenant )Date: 3rd Jun 2018
Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent.
He was extremely professional, friendly and helpful.
He didn't make you feel pressured into the property but was more than happy to answer any questions you had, also emailing you back if there was any queries left outstanding.
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By : Marilyn
6 Jun 2018Dear Alberto and Rebecca, Having read your review, we would like thank you for your feedback about Nathan from our Wapping Office. Our service levels are very important to us, and recognition...
No hot water for the last 7 ...
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1 Star Review
By : 'Parmita'
Services : Property Management
Would you recommend ? : No
Postcode : E1
1 Sept 2017
People found this helpful5
No hot water for the last 7 days...and counting!!! No idea when this basic necessity will be available again!!!bThis is the level of property management services they provide! Absolutely... Read Full Review
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Parmita said about Dexters
Services : Property Management( )Date: 31st Aug 2017
No hot water for the last 7 days...and counting!!! No idea when this basic necessity will be available again!!!bThis is the level of property management services they provide! Absolutely disgrace.
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Shocking customer service ...
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1 Star Review
By : 'Stell'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : EC2A
14 Aug 2017
People found this helpful45
Shocking customer service from start to finish. I will never use this company again - to let, buy or rent. Offices do not speak to one another and the staff are downright... Read Full Review
Comments on Agent Fees
Lots of hidden fees
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Stell said about Dexters
Services : Letting( As a Tenant )Date: 13th Aug 2017
Shocking customer service from start to finish. I will never use this company again - to let, buy or rent. Offices do not speak to one another and the staff are downright arrogant.
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By : Marilyn
15 Aug 2017Dear Stell, I am sorry to read your review. I have been unable to locate your details on our database and would appreciate it therefore if you could please let me have further details. Please ...
This agency and in particular ...
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1 Star Review
By : 'Very'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E28
19 May 2017
People found this helpful27
This agency and in particular the agent have "managed" the property we rented for a year. This was the worst experience we could ever dread of. Not only was the agent incapable of dealing with anything, but she was also plainly lying to us. We have been facing several issues (water leaks, ... Read Full Review
Comments on Agent Fees
Far too expensive given that we made the job by ourselves and given the numerous emails we had to loose time on
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Very disappointed tenants said about Dexters
Services : Letting( As a Tenant )Date: 18th May 2017
This agency and in particular the agent have "managed" the property we rented for a year. This was the worst experience we could ever dread of. Not only was the agent incapable of dealing with anything, but she was also plainly lying to us. We have been facing several issues (water leaks, electricity deficiencies, fire alarms, clogged pipes, and more), and none of them were treated correctly nor on time. In addition, even after moving out, it took us two full months to get our deposit back. Even more, we were deducted "check out agency fees" we should never have had to pay. After so many many emails we managed to get it back, but it was a real struggle with the unprofessional agent.
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By : Marilyn
26 May 2017Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me...
Natasha and Carly causer look ...
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5 Star Review
By : 'Nisar'
Services : Letting( As a Owner )
Rent PCM : £1993
Would you recommend ? : Yes
Postcode : SW1
16 Feb 2017
People found this helpful0
Natasha and Carly causer look after my property in London. Very professional and friendly Not much trouble Always quick to respond Nisar Ahmed Tangerine... Read Full Review
Comments (0)Natasha and Carly causer look after my property in London.
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Nisar Ahmed said about Dexters
Services : Letting( As a Owner )Date: 16th Feb 2017
Natasha and Carly causer look after my property in London.
Very professional and friendly
Not much trouble
Always quick to respond
Nisar Ahmed Tangerine House
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We have been renting through ...
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1 Star Review
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £778
Would you recommend ? : No
Postcode : SE28
14 May 2015
People found this helpful2
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start the conversation from scratch. We found that... Read Full Review
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Helen Denney said about Dexters
Services : Letting( As a Owner )Date: 13th May 2015
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start the conversation from scratch. We found that deductions were made from our account on a monthly basis and that no-one could account for them. Despite a flurry of emails and our own accountant stepping in to sort out the mess, Thamesview kept repeating the same mistakes. Finally we asked to end the contract but again, our request had to be repeated endlessly and still, to date, our poor tenants haven't got their deposit back. Some individuals within the organization are quite motivated but the whole does not hang together properly and internal communications are non-existent. I really wish we had never got involved them. It has taken up so much of our time and is still not sorted. Worse, we find that they have mistakenly been emailing the previous owner of our flat with our private details. Thamesview is clearly a very large and unwieldy organization.
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By : Marilyn
26 May 2015Dear Mrs Denney, I am really sorry to hear that you have been unhappy with the service provided by Thamesview. It is disappointing to hear from an unhappy client and I can assure you that we...
I guess that the story with ...
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1 Star Review
By : 'Pns'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : E3
8 Dec 2014
People found this helpful2
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents nothing happened. Now I'm going to my council just to... Read Full Review
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Pns said about Dexters
Services : Letting( As a Tenant )Date: 8th Dec 2014
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents nothing happened. Now I'm going to my council just to inspect my flat and charge the landlord any fee.
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By : Marilyn Plews
22 Dec 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further...
Horrible property managers. ...
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2 Star Review
By : 'Esteban'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : E1
22 Oct 2014
People found this helpful2
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at... Read Full Review
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Esteban said about Dexters
Services : Letting( Property Management )Date: 21st Oct 2014
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at all).
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By : Marilyn
11 Nov 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further...
I contacted Andrew Jackson in ...
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5 Star Review
By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
21 May 2014
People found this helpful1
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed in touch during the... Read Full Review
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Robert said about Dexters
Services : Letting( As a Tenant )Date: 20th May 2014
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed in touch during the offer process and ensured I selected a well-priced and very comfortable apartment. I was talking to different agents at that time, but it was Andrew's courtesy and professionalism that convinced me to go with Thamesview.
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By : Marilyn
22 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
They help you to get the ...
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4 Star Review
By : 'PK'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
17 May 2014
People found this helpful1
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other... Read Full Review
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PK said about Dexters
Services : Letting( As a Tenant )Date: 16th May 2014
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other agencies.
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By : Marilyn
19 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. Your points raised have been noted and I can ...
Great experience with Square ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
15 May 2014
People found this helpful1
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and overall the experience with Square Mile was a pleasant... Read Full Review
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Paul said about Dexters
Services : Letting( As a Tenant )Date: 14th May 2014
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and overall the experience with Square Mile was a pleasant one.
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By : Marilyn
16 May 2014Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Very quick to find tenants ...
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5 Star Review
By : 'Transparency,'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
14 May 2014
People found this helpful1
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the renting... Read Full Review
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Transparency, efficiency, reliable said about Dexters
Services : Letting( As a Owner )Date: 13th May 2014
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the renting process.
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By : Marilyn
16 May 2014Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Thank you!! I found a great ...
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5 Star Review
By : 'NPanapoulou'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
13 May 2014
People found this helpful1
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank... Read Full Review
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NPanapoulou said about Dexters
Services : Letting( As a Tenant )Date: 12th May 2014
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank you!
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By : Marilyn
14 May 2014Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Beyond one of the worst ...
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1 Star Review
By : 'rcleaton'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
29 Apr 2014
People found this helpful1
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that they contacted the landlord and refused to pick... Read Full Review
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rcleaton said about Dexters
Services : Letting( As a Tenant )Date: 28th Apr 2014
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that they contacted the landlord and refused to pick this up. We were also told that throwing these possessions away would result in not receiving our deposit back. They treat their tenants like crap, be warned!
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Absolutely shocking services ...
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1 Star Review
By : 'Three'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
23 Nov 2013
People found this helpful2
Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent. The agent who initially showed us the property was very good right up until the point we signed the contract. Things went downhill from there. We moved... Read Full Review
What agent could do to change your mind?
So many, many things I don\'t know where to start! Read the review and it should become apparent.
Comments (0)Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent.
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Three year tenant said about Dexters
Services : Letting( As a Tenant )Date: 23rd Nov 2013
Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent.
The agent who initially showed us the property was very good right up until the point we signed the contract. Things went downhill from there. We moved in to find that the agent had lied about the property having a parking space. We immediately called up to dispute this, but all they said was it wasn't in the contract so we shouldn't have signed if we thought it should have been. Only further inspection of the contract, we also spotted that, when the agent had reprinted the contact to correct a typo in one of our names, they had changed several of the clauses regarding the landlords obligation to maintain the property. Again, they said we'd signed it so we had no recourse.
Throughout the tenancy they have refused to do maintenance, including leaving rotting floorboards for months after a burst pipe! This only got fixed when we refused to pay increased rent before it was fixed. We also had a dispute mid-tenancy where they accused us of not paying rent for three months (no contact before this). After providing evidence of the payments, they backed down, but we never got an apology.
Then, on moving out, we were mysteriously given an 'check in' inventory that we had never seen before (dispute chasing them for several weeks at the start to do one) that seemed to list the flat in a much better condition than we remembered. Getting the deposit back was a nightmare that took months to finally resolve after our tenancy had concluded (we had no deductions).
Stay well clear of this agent.
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