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Berkeley Way
1.1/5, 7 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
Berkeley Way are residential property managers with a difference. Several differences, in fact
1. We offer all our clients a friendly, efficient yet affordable service
2.We treat all the properties we handle as if they were our own
3.We take a long-term, strategic view of your property investment
If you’re a co
rporate or private investor, why not contact us about managing your property?
We’ll gladly carry out an appraisal free of charge, to show you what we can do.
Or, if you’re looking for somewhere to rent, let us help and advise you with your accommodation search in the area you’re interested in.
"Terrible! We had an on going..."
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1 Star Review
By : 'Tenants2012'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E8
10 Jul 2013
People found this helpful0
Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the problem. I dont think the actual landlord had any idea of the seriousness of the problem and Berkley way were almost shielding them from the problem so they could keep receiving money. There were several emails back and forth and we were told to record it ourselves and keep a log of exactly when the noise occured....3am usually. Eventually i reduced our rent by £400 in sheer frustration of not being taken seriously......that worked......then they threatened to take us to court.....and low and behold they managed to fix the problem 2 months before we moved out. We had a meeting with Alex, who said we should pay back the rent we owed which then amounted to around £1000, but then after hearing how intolerable the noise and their management was told us we could keep it. However.........................................after only being in the property 12 months, out of our £2000 deposit we received only £800...............im assuming this is where they made the rent back that i deducted! As a warning these are the costs that you could expect after leaving a one bed flat managed by them..... £1200 for painting (we only paid £300 in end), £600 for new floor to be put down (2 scratch on wooden floor that i suspect could have been sanded out), cleaning £220 (we had throughly cleaned before we left), new frying pan £20, out going inventory £75 and small scratch to glass tv unit £50. I would never recommend this agency ever! I had the WORST experience, causing me a lot of stress and anxiety! Not worth it.....TERRIBLE MANAGEMENT & NO PEOPLE SKILLS
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By : Berkeley Way
11 Sept 2013I am sorry to hear that you are unhappy with your experience with Berkeley Way. We persistently strive to resolve tenants’ issues swiftly and efficiently, and it is unfortunate that in your case, there was a latent defect in the building, which meant developers, builders and block managers needed to be involved before the matter could be resolved. I am particularly sorry if at any point you felt that the issue was not being given our full attention, or, indeed, your landlords – we were all fully involved with trying to find a resolution, to the point where your landlord instructed a solicitor in order to speed up proceedings, at his own, personal cost. As you have noted, you were also given £1000 in compensation for the ongoing issue, which was agreed with yourselves at the time. With regards to the other element of your review, Berkeley Way employ professional third-party check-out clerks to carry out check ins and outs at our properties. This allows for full transparency when it comes to charging for dilapidations. We are also members of the MyDeposits scheme, which protects tenants’ deposits and provides recourse for any tenants who are unhappy with deductions. We would urge all tenants who are unhappy with deductions to use this scheme, as we strongly believe we only make deductions which are fair and in line with government and scheme guidelines. In conclusion, I can only apologise again if you feel that the service you received from Berkeley Way was unsatisfactory. We pride ourselves on behaving with integrity and professionalism at all times, and welcome all feedback from tenants and landlords alike. Thank you for taking time to offer feedback, it is always valuable. Alex.
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berkeleywayistheworst
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £3,600 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- London
Address
Berkeley Way
28 Ely Place, London, Greater London
EC1N 6TD
0207 092 8100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The worst letting agency I ...
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1 Star Review
By : 'Emily'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW12
29 Sept 2017
People found this helpful1
The worst letting agency I have ever come across in london. Highly unprofessional in their lack of communication after we had moved out of the property. All emails to date have been in answered in queries as to when we shall be receiving our deposit back after moving out nearly 2 months ago. ... Read Full Review
Comments on Agent Fees
High agent fees and not sure what service we have paid for as we haven't received any service.
Comments (0)Was this helpful?:
Highly unprofessional and ...
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2 Star Review
By : 'Maarit'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Rent PCM : £3600
Would you recommend ? : No
Postcode : SW6
29 Dec 2015
People found this helpful1
Highly unprofessional and unfair letting agency for the tenants. Immediate responses/pro-activeness only if the rent is not in their account on the morning of the due date - but when trying to get ie. our deposit returned, it took 2.5 months with week long gaps between replies from the move out ... Read Full Review
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Worst real estate/ managing ...
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1 Star Review
By : 'Lindsay'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Owner)
Rent PCM : £4000
Would you recommend ? : No
Postcode : W1S
18 Nov 2014
People found this helpful1
Worst real estate/ managing company in London. Sheena was the only good thing about them but she left and now Alex is making decisions that will ruin this company. Asked them to give my tenant notice- which Alex failed to do at the correct time- ended up not recovering last months rent and I have ... Read Full Review
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5 reasons why you should NOT ...
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1 Star Review
By : 'Claire'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Rent PCM : £2
Would you recommend ? : No
Postcode : SE3
12 Oct 2014
People found this helpful1
5 reasons why you should NOT use Berkeley Way: 1. They'll keep your deposit Letting agents are contractually obliged to return your deposit within 28 days. Any charge for damage to the property may be deducted and then disputed by the tenant, but the balance must be returned to the tenant. We ... Read Full Review
Comments (2)Was this helpful?:
By : Berkeley Way
15 Oct 2014Dear Claire. Thank you for your comments. Please find below our response, as there are some ommissions and inaccuracies that we need to correct. 1. Deposit – we still hold your deposit...
Terrible! We had an on going ...
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1 Star Review
By : 'Tenants2012'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E8
10 Jul 2013
People found this helpful0
Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the problem. I dont think the actual landlord had any ... Read Full Review
Comments (1)Was this helpful?:
By : Berkeley Way
11 Sept 2013I am sorry to hear that you are unhappy with your experience with Berkeley Way. We persistently strive to resolve tenants’ issues swiftly and efficiently, and it is unfortunate that in your case,...
Terrible is not a strong ...
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1 Star Review
By : 'berkeleywayistheworst'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1
7 May 2013
People found this helpful0
Terrible is not a strong enough term for this agency. They are criminally negligent. I have had a mould issue in my flat for more than 6 months, they refuse to do anything about it. There was also a small outstanding electric bill for the flat when I moved in. I alerted them to this numerous ... Read Full Review
What agent could do to change your mind?
Their jobs.
Comments (1)Was this helpful?:
By : Berkeley Way
15 Oct 2014I am sorry that you had a bad experience with Berkeley Way, however there are two inaccuracies in this review that must be corrected. It is sad that we have received a poor review based on something...
Did not send the correct key ...
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1 Star Review
By : 'marina'
Branch : Holburn, 28 Ely Place
Services : Letting (As a Tenant)
Would you recommend ? : No
6 Jun 2012
People found this helpful1
Did not send the correct key when checking in with the inventory clerk. Did not send the inventory check in report when asked. Mail box key was posted so had no way of retrieving the mailbox key! Doh! Did not send a Tenancy agreement when extending our contract. did not decorate the property ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3/6/2014, 7:34:38 AM by allAgents
