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Peterborough, PE1
2.6/5, 28 Reviews
37% Recommended
60% sales valuation accuracy
71% letting valuation accuracy
100% sales fee satisfaction
39% letting fee satisfaction
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"Cowgate, Peterborough..."
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1 Star Review
By : 'Anna'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : PE1
11 Nov 2025
People found this helpful0
William H Brown in Cowgate, Peterborough has been nothing short of appalling. I initially contacted them to put my house on the market, and a few days later, they told me they had a potential buyer looking a property on my street. As my house was rented out to a difficult tenant, I specifically asked the team to be discreet and not discuss any details about the sale in front of the tenant. I also asked them to make the buyer aware of this sensitive situation. Unfortunately, these instructions were completely ignored. The tenant found out confidential information that they should never have been privy to, which caused significant problems. When I called to raise my concerns, I was met with a rude and dismissive attitude from Beth, who showed no empathy and later ignored my calls altogether. It took some weeks later a manager to respond to my complaints. Dan then appeared helpful and apologetic, he suggested that I didn’t make a formal complaint and that another manager would contact me shortly, and a gesture of good will (reduction in fee) would be applied. I never complained with this in mind - Initially, I just wanted to feel heard by someone who could empathise with how I’d been left feeling after some big mistakes had been made by the company. I had also clearly instructed William H Brown to copy me into all communications between themselves and the tenant but this did not happen either. They arranged a viewing without notifying me, which led to the tenant cancelling and arranging their own private viewing. At this viewing, the tenant sold personal items and even some fixtures and fittings from the house to the buyer, and made promises to the buyer that wasn’t theirs to make. What’s more, I learned this from the tenant, who had informed the estate agent (Beth again), but the estate agents failed to inform me of any of this, despite being aware. William H Brown also communicated directly with the tenant about collection of the keys, which was not their responsibility and against my clear instructions. I actually drove a 3 hour journey to collect the keys myself from the tenant and was clearly inconvenienced. The property was not managed or rented through William H Brown, so their only role should have been to arrange viewings — with my consent. Instead, they overstepped boundaries, ignored instructions, and caused unnecessary stress and complications. When I finally spoke to a different manager 32 days later after my initial conversation with Dan, I was made to feel as though none of this mattered — their only concern was that they had “found a buyer,” as that excused their negligence and unprofessionalism. Although I was initially told I might receive a reduced fee due to the numerous failings, I was told bluntly by Josh that my complaints did not warrant any fee reduction, good will gesture and I didn’t even receive an apology. There was no accountability from Josh that any aspect of their service was unacceptable. To make matters worse, Josh was rude and patronising during another call, telling me that I was “not the solicitors’ priority” when I chased up an issue raised by the buyer that didn’t match the solicitors’ information. Once he realised that I was actually calling with good reason — on behalf of both the buyer and myself — his tone changed, but I never received an apology his earlier tone and poor attitude towards me. In the end, I paid the full fee a service that was shockingly poor: they never photographed the house, it was never advertised in any aspect, no board went up, the estate agent arranged and delivered one viewing only in which they failed to follow clear instructions about confidentiality, they excluded me from key communications despite understanding the difficult situation with my tenants, and treated me with complete indifference once they had my signed contract - including not returning my calls or emails 32 days. Overall, the conduct of William H Brown in Cowgate was negligent, dismissive, and deeply unprofessional. I pride myself on being fair and moral — I have no issue paying full price a service that is delivered properly — but in this , I was down at every step and suffered unnecessary stress. I would strongly caution anyone considering using this branch to think twice. I will be making a formal complaint and I will take this up with an ombudsman as soon as I have completely recovered from this shocking experience. I have emails and messages from both William H Brown, my extenant and the buyer, which validates most of what I have to complain about.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60.00% | 100% | £158,000 | £385,000 |
| Lettings | 71% | 39% | £425 | £1,350 |
Address
William H Brown
7-9 Cowgate, Peterborough, Cambridgeshire
PE1 1LR
01733 311022
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
Cowgate, Peterborough ...
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1 Star Review
By : 'Anna'
Services : 3
Would you recommend ? : No
Postcode : PE1
11 Nov 2025
People found this helpful
William H Brown in Cowgate, Peterborough has been nothing short of appalling. I initially contacted them to put my house on the market, and a few days later, they told me they had a potential buyer looking a property on my street. As my house was rented out to a difficult tenant, I specifically... Read Full Review
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Complaint heading to ...
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1 Star Review
By : 'Kirsty'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : PE1
4 Apr 2024
People found this helpful0
ALL PHOTOS ATTACHED ARE FROM THE INVENTORY AND THE DAY WE MOVED INTO THE PROPERTY! Rented recently with William H Brown - Peterborough branch. Moved in to a property with the conditions bathroom would be replaced within the first week or at most 2 or tenancy starting, windows fixed as some... Read Full Review
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5 Star Review
By : 'LC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE7
26 Mar 2024
People found this helpful0
Debbie at Sequence in Spalding has been fantastic through last few months of tenancy and ending the tenancy. Highly recommend her. Thank... Read Full Review
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Beware of using sequence ...
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1 Star Review
By : 'James'
Services : Sales( As a Vendor )
Sold price : £385000
Would you recommend ? : No
Postcode : PE1
26 Jan 2024
People found this helpful0
Beware of using sequence group . In my experience W H Brown in peterbough were unprofesional,liars ,lack of communication do not follow instructions and the manager Fiona needs training in people skills.she likes the sound of her own voice .if only she listens to what customers say then... Read Full Review
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From start to finish for the ...
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5 Star Review
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : PE1
26 Jan 2023
People found this helpful0
From start to finish for the sale of our property the service given by the staff at William H Brown, Peterborough cannot be faulted. My contact was Sammy Lindsay who was helpful and a delight to deal... Read Full Review
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Racist company in ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : PE2
31 Oct 2022
People found this helpful0
Discriminatory company who mislead me and left me out of pocket almost £600 with lack of communication, Lack of direction and lack of empathy. Despite lack of awareness I have been penalised and and disregarded and robbed by gangsters in suits. Who failed to give me a heads up on any ... Read Full Review
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Service ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : PE3
22 Jun 2022
People found this helpful0
The service we as prospective tenants received from WH Brown's lettings personnel esp and lettings management personnel, especially Rockina Wright and Liza Gunn respectively, was excellent. They treated us always with respect and included us in every step of the way along the rental road and... Read Full Review
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My husband & I have ...
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5 Star Review
By : 'Mary'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE7
22 Mar 2022
People found this helpful0
My husband & I have had as our property manager Liza Gunn from Sequence who we cannot praise enough. Liza has given us over 100% support with her professional, cheerful manner. No problem has been too small & all dealt with... Read Full Review
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Promised the earth before ...
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1 Star Review
By : 'Not'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PE4
28 Oct 2021
People found this helpful0
Promised the earth before signing on the dotted line but how wrong was I,service is terrible no one returns your call or questions? Only interested if you’re giving them a property to let,sell or buy. Somewhat I have to give credit where credit due that is property manager Liza... Read Full Review
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Property ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE1
18 Jul 2021
People found this helpful0
We had a house viewing with Ryan this weekend and he was very polite and professional. He was able to answer our questions and very informative. He was very accommodating and happy for us to go back into rooms to check things, and did not rush us. He was comfortable to speak too. Will definitely... Read Full Review
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These people have me and my 9 ...
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1 Star Review
By : 'Hayden'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : PE6
1 Feb 2021
People found this helpful0
These people have me and my 9 month old son in a flat full of mould weve been here 10 months and weve got a hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition... Read Full Review
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I rented my property through ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PE7
15 Dec 2020
People found this helpful0
I rented my property through William h brown Peterborough for one year. I took the fully mangers service at 13% of the rental. Firstly be careful of what you are signing! Make sure you put everything to them in writing as they do to you I found them to be very aggressive and unreasonable ... Read Full Review
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A difficult situation but ...
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5 Star Review
By : 'Lewis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE7
19 Dec 2018
People found this helpful2
Bradleight dealt with the query efficiently and effectively with a difficult landlord to make sure we had our refund of the deposit before christmas which was needed! Thank you... Read Full Review
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5* service from ...
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5 Star Review
By : 'Jenni'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : PE6
1 Nov 2018
People found this helpful1
Though my overall experience of William H Brown was not 5* at all, Bradleigh was first class. For every issue I had nothing was an issue for Bradleigh and he always upheld a high degree of understanding, professionalism and expertise. Bradleigh was always quick to respond, knowledgeable and on the... Read Full Review
Comments on Agent Fees
Reasonable.
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AVOID!! ...
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1 Star Review
By : 'Patricia'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : No
Postcode : PE7
26 Jun 2018
People found this helpful2
Avoid at all costs. I was at best misled, at worst lied to when letting my property through WHBrown, who take no responsibility for their errors or shocking service. Caused no end of stress and my property has been left in a poor state through their... Read Full Review
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EXCELLENT ...
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5 Star Review
By : 'APOSTOLIS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NONE
26 Apr 2018
People found this helpful0
This office provides excellent and quick customer service, the fees are very low, the agent is very kind and very... Read Full Review
Comments on Agent Fees
VERY LOW FEES
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He is good at his job and ...
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5 Star Review
By : 'Sb'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PE7
5 Jan 2018
People found this helpful1
He is good at his job and diligently working for the customers requirements .He acted very fast and tried to resolve the issue of washing machine... Read Full Review
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We thought we were getting a ...
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1 Star Review
By : 'Lou265'
Services : Sales( As a Vendor )
Sold price : £158000
Would you recommend ? : No
Postcode : PE2
28 Sept 2016
People found this helpful6
We thought we were getting a great service ... Until a very interesting call with our buyers proved that the 'lovely' Rosemary had been playing us off against each other. She actively told our buyer to pull out of the transaction, even though we had been speaking to her several (sometimes 8 or 9 -... Read Full Review
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I have used this service for ...
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5 Star Review
By : 'Roger'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : PE1
21 Jul 2016
People found this helpful2
I have used this service for some years after having problems with other agents. With Sequence I found the right people. An experienced, reliable and personal agency that was always there to tackle come what may. Susan was friendly and quietly efficient. I quickly became confident that my property... Read Full Review
Comments on Agent Fees
Fixed fees and very reasonable. I have never been charged any extras.
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Laura actually works at ...
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4 Star Review
By : 'Martin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE2
19 Jul 2016
People found this helpful5
Laura actually works at seqence in spalding Lincs. After a bumpy start this lady has been brilliant. I explained from the start I dont do bull s!"t which I felt I was getting. After this she has been brilliant in keeping me informed and trying to sort problem with insurers. Having quite... Read Full Review
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