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Peterborough, PE1
2.6/5, 28 Reviews
37% Recommended
60% sales valuation accuracy
71% letting valuation accuracy
100% sales fee satisfaction
39% letting fee satisfaction
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1 Star Review
By : 'Kirsty'
Services : Letting(As a Tenant)
Rent PCM : £1350
Would you recommend ? : No
Postcode : PE1
4 Apr 2024
People found this helpful0
ALL PHOTOS ATTACHED ARE FROM THE INVENTORY AND THE DAY WE MOVED INTO THE PROPERTY! Rented recently with William H Brown - Peterborough branch. Moved in to a property with the conditions bathroom would be replaced within the first week or at most 2 or tenancy starting, windows fixed as some wouldn’t shut amoungst SEVERAL other problems. On moving day, the previous tenant had left SEVERAL broken items in the garden and upon complaining sent a contractor out to remove all the items. Unfortunately he was unable to empty the bin that was left full in the garden with the wrong waste type. The built in fridge doors weren’t attached any longer to the actual fridge so I had to repair this myself. The bathroom wasn’t done for over a month after several emails and calls pushing for it to be done. I have a very young child and stressed the importance of having this done repeatedly without success. The typical response was ‘the agent you were dealing with has left and we aren’t aware as we can’t find confirmations that we’re made for this to be done quickly’. They found it perfectly acceptable to be charging us £1350 a month on a house we couldn’t use the bathroom in and couldn’t close windows! The window in her room was one of the windows that would not close so i repeatedly chased this to be done. This was only rectified the same week I moved out when the house was all packed up 6 MONTHS later. 6 months of not being able to close the window in my little girls room, through the coldest months of the year! When a contractor did come the week I moved out, I was not notified that he was coming with a key which I had to supply on a previous occasion because they couldn’t find the one they had, so I returned home one day to find out that they had been at the house. They requested to do a gas safety check which I confirmed, which I a few days later found out wasn’t a gas check but was a general check up on the house. The following week, a man knocked on my door when I was working from home. I answered unaware who it was and he said he was there to do the safety check for the house - I was confused as I thought it was already done and he said the branch had told him I had confirmed it all the day before and had given my house key to him! So he would have let himself in if not. He advised it has happened on MANY occasions with William H Brown. The bathroom floor was exposed and pulled up in an area it shouldn’t have been upon ‘repairs’ and I was told this would also be sorted quickly. It was never sorted. Since moving out, they are now taken deductions from the deposit we placed for ‘missing items’ - the ones that were left broken in the garden that they sent a contractor out to remove the day we moved in!!!!!! They are also taking 1 day rent arrears at nearly £50 despite me sending proof there is no arrears including the final rent payment request and the receipt attached. They said in response maybe it was calculated wrong but it wasn’t and I have everything to show this. They are also charging for ‘cleaning’ - when we moved into the property it was absolutely filthy and I sent photos and a complaint and was apologised to by the office. I then paid to have the house cleaned myself and upon leaving the house was again professionally cleaned and in immaculate condition given the state of how we moved into it!! Which is evident from the photos attached, that they felt it acceptable for us to move into with a 2 year old child. They’ve also made a reduction for ‘cleaning’ - I received an email from the office 2 weeks before leaving following them doing viewings for a new tenant thanking me for looking after the house and stating that it was in great condition. There was other agreements put in place at the start of the tenancy like a carpet change in one of the bedrooms that was left with burn marks by the previous tenant that was never done, the sink in the kitchen was sunk down the wall exposing all damp interior that was never sorted despite complaints and agreements and to top it off a front door completely scratched that was agreed to be painted that was never done. Agents don’t reply for days/weeks at a time - in the 6 months renting with them they had 3 different members of staff leave the office and on the rare occasions contractors were sent out, I was notified the day they were coming or not at all. Emailed all of this to WHBrown and reply I got was - sorry but I’ve sent the paperwork now to confirm charges and it can’t be undone! - Not even addressing any of the complaint. Could not have been a more stressful experience. Absolutely awful and I am now taking complaints further outside of the agency, having a log of all complaints etc made throughout the tenancy without rectification. No mother should have to house her child in such a situation and the agency have shown no sign of accepting the awful mistakes made throughout my tenancy.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60.00% | 100% | £158,000 | £385,000 |
| Lettings | 71% | 39% | £425 | £1,350 |
Address
William H Brown
7-9 Cowgate, Peterborough, Cambridgeshire
PE1 1LR
01733 311022
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
Cowgate, Peterborough ...
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1 Star Review
By : 'Anna'
Services : 3
Would you recommend ? : No
Postcode : PE1
11 Nov 2025
People found this helpful
William H Brown in Cowgate, Peterborough has been nothing short of appalling. I initially contacted them to put my house on the market, and a few days later, they told me they had a potential buyer looking a property on my street. As my house was rented out to a difficult tenant, I specifically... Read Full Review
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Complaint heading to ...
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1 Star Review
By : 'Kirsty'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : PE1
4 Apr 2024
People found this helpful0
ALL PHOTOS ATTACHED ARE FROM THE INVENTORY AND THE DAY WE MOVED INTO THE PROPERTY! Rented recently with William H Brown - Peterborough branch. Moved in to a property with the conditions bathroom would be replaced within the first week or at most 2 or tenancy starting, windows fixed as some... Read Full Review
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Helpful ...
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5 Star Review
By : 'LC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE7
26 Mar 2024
People found this helpful0
Debbie at Sequence in Spalding has been fantastic through last few months of tenancy and ending the tenancy. Highly recommend her. Thank... Read Full Review
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Beware of using sequence ...
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1 Star Review
By : 'James'
Services : Sales( As a Vendor )
Sold price : £385000
Would you recommend ? : No
Postcode : PE1
26 Jan 2024
People found this helpful0
Beware of using sequence group . In my experience W H Brown in peterbough were unprofesional,liars ,lack of communication do not follow instructions and the manager Fiona needs training in people skills.she likes the sound of her own voice .if only she listens to what customers say then... Read Full Review
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From start to finish for the ...
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5 Star Review
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : PE1
26 Jan 2023
People found this helpful0
From start to finish for the sale of our property the service given by the staff at William H Brown, Peterborough cannot be faulted. My contact was Sammy Lindsay who was helpful and a delight to deal... Read Full Review
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Racist company in ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : PE2
31 Oct 2022
People found this helpful0
Discriminatory company who mislead me and left me out of pocket almost £600 with lack of communication, Lack of direction and lack of empathy. Despite lack of awareness I have been penalised and and disregarded and robbed by gangsters in suits. Who failed to give me a heads up on any ... Read Full Review
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Service ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : PE3
22 Jun 2022
People found this helpful0
The service we as prospective tenants received from WH Brown's lettings personnel esp and lettings management personnel, especially Rockina Wright and Liza Gunn respectively, was excellent. They treated us always with respect and included us in every step of the way along the rental road and... Read Full Review
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My husband & I have ...
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5 Star Review
By : 'Mary'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE7
22 Mar 2022
People found this helpful0
My husband & I have had as our property manager Liza Gunn from Sequence who we cannot praise enough. Liza has given us over 100% support with her professional, cheerful manner. No problem has been too small & all dealt with... Read Full Review
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Promised the earth before ...
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1 Star Review
By : 'Not'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PE4
28 Oct 2021
People found this helpful0
Promised the earth before signing on the dotted line but how wrong was I,service is terrible no one returns your call or questions? Only interested if you’re giving them a property to let,sell or buy. Somewhat I have to give credit where credit due that is property manager Liza... Read Full Review
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Property ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE1
18 Jul 2021
People found this helpful0
We had a house viewing with Ryan this weekend and he was very polite and professional. He was able to answer our questions and very informative. He was very accommodating and happy for us to go back into rooms to check things, and did not rush us. He was comfortable to speak too. Will definitely... Read Full Review
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These people have me and my 9 ...
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1 Star Review
By : 'Hayden'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : PE6
1 Feb 2021
People found this helpful0
These people have me and my 9 month old son in a flat full of mould weve been here 10 months and weve got a hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition... Read Full Review
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I rented my property through ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PE7
15 Dec 2020
People found this helpful0
I rented my property through William h brown Peterborough for one year. I took the fully mangers service at 13% of the rental. Firstly be careful of what you are signing! Make sure you put everything to them in writing as they do to you I found them to be very aggressive and unreasonable ... Read Full Review
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A difficult situation but ...
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5 Star Review
By : 'Lewis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE7
19 Dec 2018
People found this helpful2
Bradleight dealt with the query efficiently and effectively with a difficult landlord to make sure we had our refund of the deposit before christmas which was needed! Thank you... Read Full Review
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5* service from ...
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5 Star Review
By : 'Jenni'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : PE6
1 Nov 2018
People found this helpful1
Though my overall experience of William H Brown was not 5* at all, Bradleigh was first class. For every issue I had nothing was an issue for Bradleigh and he always upheld a high degree of understanding, professionalism and expertise. Bradleigh was always quick to respond, knowledgeable and on the... Read Full Review
Comments on Agent Fees
Reasonable.
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AVOID!! ...
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1 Star Review
By : 'Patricia'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : No
Postcode : PE7
26 Jun 2018
People found this helpful2
Avoid at all costs. I was at best misled, at worst lied to when letting my property through WHBrown, who take no responsibility for their errors or shocking service. Caused no end of stress and my property has been left in a poor state through their... Read Full Review
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EXCELLENT ...
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5 Star Review
By : 'APOSTOLIS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NONE
26 Apr 2018
People found this helpful0
This office provides excellent and quick customer service, the fees are very low, the agent is very kind and very... Read Full Review
Comments on Agent Fees
VERY LOW FEES
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He is good at his job and ...
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5 Star Review
By : 'Sb'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PE7
5 Jan 2018
People found this helpful1
He is good at his job and diligently working for the customers requirements .He acted very fast and tried to resolve the issue of washing machine... Read Full Review
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We thought we were getting a ...
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1 Star Review
By : 'Lou265'
Services : Sales( As a Vendor )
Sold price : £158000
Would you recommend ? : No
Postcode : PE2
28 Sept 2016
People found this helpful6
We thought we were getting a great service ... Until a very interesting call with our buyers proved that the 'lovely' Rosemary had been playing us off against each other. She actively told our buyer to pull out of the transaction, even though we had been speaking to her several (sometimes 8 or 9 -... Read Full Review
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I have used this service for ...
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5 Star Review
By : 'Roger'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : PE1
21 Jul 2016
People found this helpful2
I have used this service for some years after having problems with other agents. With Sequence I found the right people. An experienced, reliable and personal agency that was always there to tackle come what may. Susan was friendly and quietly efficient. I quickly became confident that my property... Read Full Review
Comments on Agent Fees
Fixed fees and very reasonable. I have never been charged any extras.
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Laura actually works at ...
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4 Star Review
By : 'Martin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE2
19 Jul 2016
People found this helpful5
Laura actually works at seqence in spalding Lincs. After a bumpy start this lady has been brilliant. I explained from the start I dont do bull s!"t which I felt I was getting. After this she has been brilliant in keeping me informed and trying to sort problem with insurers. Having quite... Read Full Review
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