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Tower Bridge, London SE1

3.9/5, 15 Reviews
79% Recommended

67% sales valuation accuracy

0% letting valuation accuracy

100% sales fee satisfaction

50% letting fee satisfaction

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"Don't work with..."

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1 Star Review

By : 'J'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E1

9 Sept 2025
People found this helpful0

Moved out 6 weeks ago, called Chestertons over 20 times, and still they are "waiting the landlord" to confirm deductions from the deposit. I have been calling and calling and waiting and waiting. I'm honestly hoping that this bad review will make them take action, as I just made another call to them with no response. It feels like they are waiting me to forget about my deposit . I paid my landlady, Ms Lynsey Jade Bird, the duration of 3 years, every year full in advance. Now she is trying to charge me a "professional clean" because of dust on the skirtings (dust gathers in 2 days), a carpet clean a small stain (I guess she don't know about wear and tear of 3 years living somewhere), and then she also wants to charge me something we have written agreement on that would not be charged to me at the end of my tenancy. In the 6 weeks of chasing Chestertons up, I still haven't received any receipts of these charges, or even an estimate. In the meantime someone moved into that flat, and apparently she did have time on her "holiday" to sign those papers. But my deposit is, ofcourse too much to deal with. Do not work with Chestertons, do not rent from Ms Lynsey Jade Bird.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales67.00%100%£500,000£875,000
Lettings0%50%£1,500£2,250
Areas covered
  • E1
  • E1W
  • SE1
  • SE16
  • Shad Thames
  • Southbank
  • Wapping
Address

Chestertons
220 Tower Bridge RoadLondon, Greater London
SE1 2UP
020 7357 7999

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Chestertons Branches (View All 35)
Don't work with ...

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1 Star Review

By : 'J'
Services : 2
Would you recommend ? : No
Postcode : E1

9 Sept 2025
People found this helpful

Moved out 6 weeks ago, called Chestertons over 20 times, and still they are "waiting the landlord" to confirm deductions from the deposit. I have been calling and calling and waiting and waiting. I'm honestly hoping that this bad review will make them take action, as I just made another call to... Read Full Review

Comments (0)Was this helpful?:
Professionalism, support and ...

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5 Star Review
UserName

By : 'Greg'
Services : Online Auctions (I bought a property using them)
Sold price : £500000
Would you recommend ? : Yes
Postcode : SE1

16 Aug 2021
People found this helpful0

I wanted to write to thank you for the support and cooperation. I really appreciate Neil and Alex professionalism and guidance during the purchase of my first home. It wasn't easy as we all thought on the beginning but you managed this well between both solicitors to find the final agreement... Read Full Review

Comments (0)Was this helpful?:
Excellent. Thoroughly ...

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5 Star Review
UserName

By : 'Sally'
Services : Sales (As a Vendor)
Sold price : £780000
Would you recommend ? : Yes
Postcode : E1

12 Jan 2020
People found this helpful0

Excellent. Thoroughly dependable and trustworthy. We were delighted. Thankyou very much for your help and reassurance in that stressful time. Alex Hensley was fantastic and... Read Full Review

Comments (0)Was this helpful?:
Chestertons is the most ...

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1 Star Review

By : 'Ruth'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1

9 Sept 2019
People found this helpful0

Chestertons is the most incompetent agency i ever dealt with in the 3 years i lived in london, unresponsive and to be blunt utterly useless . I loved my flat but another year of dealing with chestertons? no, our land lord ended up leaving them too i can not fathom how an agency that is paid can be ... Read Full Review

Comments (0)Was this helpful?:
A great experience with ...

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5 Star Review
UserName

UserName

By : 'A'
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE16

20 Jul 2017
People found this helpful0

A great experience with chestertons. Stav has been really helpful. He's always on time. Thank you very much... Read Full Review

Comments (0)Was this helpful?:
A no nonsense family of ...

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5 Star Review
UserName

UserName

By : 'Luff'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE1

23 Jun 2017
People found this helpful1

A no nonsense family of dedicated professionals ready to go the extra mile to help you. Ethical and efficient.... Read Full Review


Comments on Agent Fees

S

Comments (0)Was this helpful?:
Very unprofessional. The ...

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1 Star Review
UserName

By : 'Peter'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1

19 Jun 2017
People found this helpful4

Very unprofessional. The Agent couldn't provide any information on the properties he was managing. He was unrealiable, he responded after 10 days to my queries. Also very arogant, rude, and... Read Full Review


Comments on Agent Fees

Too overpriced for his terrible service and behaviour.

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Excellent service. Without ...

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5 Star Review
UserName

By : 'Mark'
Services : Sales (As a Buyer)
Sold price : £875000
Would you recommend ? : Yes
Postcode : E1

16 Apr 2017
People found this helpful1

Excellent service. Without John's intervention the chain we were in would have fallen through but it didn't and we're really happy in our new home . Calm ,professional, polite and efficient Many thanks to you and the... Read Full Review


Comments on Agent Fees

Good

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Selling a home can be a very ...

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5 Star Review
UserName

UserName

By : 'Susan'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E1

8 Mar 2017
People found this helpful1

Selling a home can be a very stressful experience but the professionalism and courtesy of Chesterton's staff made all the difference. I was impressed by their attention to detail and the degree to which I was kept informed as the process moved forward. I felt I could have every confidence in their ... Read Full Review


Comments on Agent Fees

I found the fee negotiation very fair and the fees paid were well justified.

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I have rented two flats from ...

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5 Star Review

By : 'Karl'
Services : Letting (As a Tenant)
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SE1

20 Oct 2016
People found this helpful0

I have rented two flats from through this branch and have had excellent experiences, both in the search process and with respect to the management of the property. They have been very responsive and very... Read Full Review

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I'm really happy with the ...

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5 Star Review
UserName

By : 'Sonia'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E1

10 Oct 2016
People found this helpful0

I'm really happy with the service received and it actually exceed my expectations. While I was looking for the flat the service was excellent and when I finally put an offer on the property the process was smoother than expected. All the process was clear, documentation was clear and after being... Read Full Review


Comments on Agent Fees

Agent's fees are ok, aligned with market standards.

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Terrible service, ...

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1 Star Review

By : 'Anonymous'
Services : Letting (As a Tenant)
Rent PCM : £250
Would you recommend ? : No
Postcode : E1

15 Jan 2015
People found this helpful1

Terrible service, communication was appalling, I will be telling everyone I encounter to avoid any correspondence with this agency, absolutely... Read Full Review

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Manuela pursued the sale with ...

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5 Star Review
UserName

UserName

By : 'JOS'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE1

24 Jun 2013
People found this helpful0

Manuela pursued the sale with diligence and care, showing prospective buyers around on my behalf and liaising effectively to resolve any issues or problems that arose. She was always reassuring and helpful. Matt stood in for Manuela during an unavoidable absence and it says much for their skills,... Read Full Review

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I completely agree with Gavin ...

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5 Star Review
UserName

UserName

By : 'Niki'
Services : Letting (As a Owner)
Would you recommend ? : Yes

4 Dec 2012
People found this helpful0

I completely agree with Gavin on Chesterton Humberts, particularly with regard to their London Bridge office. The service provided by Chesterton Humberts has been fantastic. They are prompt, polite and offer a very cost effective service. I live abroad and the level of service they have provided ... Read Full Review

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In short, the service has ...

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5 Star Review
UserName

UserName

By : 'Gavin'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

22 Mar 2012
People found this helpful0

In short, the service has been fantastic and a class apart from their competitors. I say this with confidence because I worked in residential sales in the area for 2 years 8 years ago, and having moved flats in London 6 times, I feel I have a good idea of how Chesterton Humberts measure up to their ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11/1/2018, 4:32:25 AM by allAgents

Awards won by Chestertons, London SE1 2UP