The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 458 Reviews
96% Recommended
86% sales valuation accuracy
87% letting valuation accuracy
85% sales fee satisfaction
85% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 85% | £285,000 | £3,750,000 |
| Lettings | 87% | 85% | £500 | £9,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 59 | 17 | 125 | 50 | 106 | 3 | 61 | 4 | 10 | 21 |
Chestertons
153 Upper Richmond Road, London, Greater London
SW15 2TX
020 8246 5959







By : 'Ralph'
Branch : Camden and Primrosehill, 99-101 Parkway,
Services : 2
Sold price : £3200
Would you recommend ? : Yes
Postcode : E1
Cyrus was very clear, helped us put in a good offer and was very efficient In suggesting us relevant properties and highlighting good ... Read Full Review
By : 'Hubert'
Branch : Camden and Primrosehill, 99-101 Parkway,
Services : 2
Sold price : £1900
Would you recommend ? : Yes
Postcode : NW1
Cyrus was very helpful and didn’t waste any time - she sent us the right properties in our budget and showed them to us swiftly - and importantly was on it with the offer - would highly recommend getting in touch with ... Read Full Review
By : 'Leo'
Branch : Camden and Primrosehill, 99-101 Parkway,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E2
Cyrus was knowledgeable and replied very quickly to any questions and have good advice on how to proceed, as well as doing a great job finding suitable ... Read Full Review
By : 'J'
Branch : Tower Bridge, 220 Tower Bridge Road
Services : 2
Would you recommend ? : No
Postcode : E1
Moved out 6 weeks ago, called Chestertons over 20 times, and still they are "waiting the landlord" to confirm deductions from the deposit. I have been calling and calling and waiting and waiting. I'm honestly hoping that this bad review will make them take action, as I just made another call to ... Read Full Review
By : 'Peter'
Branch : Notting Hill, 30 Ledbury Road
Services : 3
Would you recommend ? : Yes
Postcode : W11
I found Chestertons of Notting Hill enthusiastic and positive and very much valued the skill, patience support and willingness to be available of Barnaby Hill and Harry ... Read Full Review
By : 'Peter'
Branch : Notting Hill, 30 Ledbury Road
Services : 3
Would you recommend ? : Yes
Postcode : W11
I found Chestertons of Notting Hill enthusiastic and positive and very much valued the skill, patience support and willingness to be available of Barnaby Hill and Harry ... Read Full Review
By : 'H'
Branch : Greenwich, 234 Trafalgar Road
Services : 1
Would you recommend ? : No
Postcode : SE18
Chestertons is, without exaggeration, the most incompetent, unprofessional, and utterly useless “property manager” I have ever dealt with. If the goal of property management is to create headaches, waste time, and deliver zero accountability, Chestertons has perfected it. The lost keys debacle ... Read Full Review
The so-called “property management fees” are a disgraceful joke given the execrable level of service delivered. Even basic responsibilities that should clearly fall under the core management fee are charged as extras, leaving me questioning what exactly the “management” fee covers. On top of this, I still had to do their job for them — chasing, following up, and fixing their repeated mistakes. In reality, these fees are nothing more than paying for stress, incompetence, and grief.
By : 'H'
Branch : Greenwich, 234 Trafalgar Road
Services : 1
Would you recommend ? : No
Postcode : SE18
Chestertons is, without exaggeration, the most incompetent, unprofessional, and utterly useless “property manager” I have ever dealt with. If the goal of property management is to create headaches, waste time, and deliver zero accountability, Chestertons has perfected it. The lost keys debacle ... Read Full Review
The so-called “property management fees” are a disgraceful joke given the execrable level of service delivered. Even basic responsibilities that should clearly fall under the core management fee are charged as extras, leaving me questioning what exactly the “management” fee covers. On top of this, I still had to do their job for them — chasing, following up, and fixing their repeated mistakes. In reality, these fees are nothing more than paying for stress, incompetence, and grief.
By : 'Hilda'
Branch : Canary Wharf, 28 Harbour Exchange Square
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE18
Chestertons is, without exaggeration, the most incompetent, unprofessional, and utterly useless “property manager” I have ever dealt with. If the goal of property management is to create headaches, waste time, and deliver zero accountability, Chestertons has perfected it. The lost keys debacle ... Read Full Review


By : 'Gillian'
Branch : East Sheen, 254a Upper Richmond Road West
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW14
Efficient helpful friendly knowledgeable with all our lettings.Alex Aga ... Read Full Review

By : 'Alexander'
Branch : Barnes Village, 133 Church Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : SW13
Working with Richard at Chestertons Barnes was a dream. While we didn't end up purchasing our home (still hoping to find the right thing!) we are hopeful that we will buy through Richard one day. A consummate professional, impeccable advice, and always on hand through the ... Read Full Review

By : 'Julian'
Branch : Islington Branch, 327 - 329 Upper Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : N1
Don't bother with Chestertons, lettings Islington branch at least. On their website they state "Build lasting relationships with every customer." well good luck with that as they've burn this relationship. Disappointing really as they were a good outfit and helped me to find tenants previously, but ... Read Full Review
Competitive fees but poor service as a result
By : 'Nicola'
Branch : Canary Wharf, 28 Harbour Exchange Square
Services : 17
Sold price : £1625
Would you recommend ? : No
Postcode : SE10
I have just spent the last two weeks dealing with the truly appalling lettings renewal team. They have completely mismanaged my lettings renewal and fail to maintain even basic levels of professionalism such as returning emails or phone calls. I leave this review in the hope that it saves someone ... Read Full Review
By : 'Sufyan'
Branch : Canary Wharf, 28 Harbour Exchange Square
Services : 2
Sold price : £1950
Would you recommend ? : No
Postcode : SE10
Iv rented from a few different agencies but this has to be the worst with the way Canary Wharf staff members have treated me during my tenancy at a property managed by this company. It has been a nightmare of a tenancy and I wouldn’t wish it on my enemy, I’m glad the landlord helped but the staff ... Read Full Review

By : 'Sarah'
Branch : Fulham Parsons Green, 78 New Kings Road
Services : Sales (As a Vendor)
Would you recommend ? : No
John Ralph's help selling my late mother's house was fantastic. I couldn't gave done it without him. He always available to answer questions, and calmly led me through the process. My esteem of Estate agents has gone up several ... Read Full Review
By : 'Anon'
Branch : St Johns Wood, 122 St. Johns Wood High Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NW3
Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf ... Read Full Review

By : 'Na'
Branch : Canary Wharf, 28 Harbour Exchange Square
Services : Sales (Prospective Vendor/Buyer)
Sold price : £350000
Would you recommend ? : No
Postcode : E14
Very patronising approach from the agent and lack of transparency in process of a flat sale around seller’s motivations. Deeply disappointed- waste of time and money, will not use this agents ... Read Full Review
By : 'anonymous'
Branch : Islington Branch, 327 - 329 Upper Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : N1
I have been letting my flat through Chestertons' Islington branch, where I am the landlord. Unfortunately, I've encountered three instances of unprofessional conduct from agents over the phone. I specifically requested a short-term let, but the property, located near Canonbury, was ... Read Full Review
By : 'Q'
Branch : Canary Wharf, 28 Harbour Exchange Square
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : No
Postcode : E14
I'm a landlord and my property is being managed by Chestertons Canary Wharf Office. First of all, Chestertons have always been very very slow in responding my query or email. I once chased about my query for 3 weeks and then at the end of 3rd week when I tried to follow up again, I received ... Read Full Review

By : 'Caitlin'
Branch : Kew, 306 Sandycombe Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TW9
We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure which is set out below. At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced. 1. Please contact in writing with a summary of your complaint: Complaints Handling Officer Chesterton Humberts 3rd floor Connaught House 1-3 Mount Street London W1K 3NB 2. We will acknowledge receipt of your written complaint within 3 working days, and advise you who will be investigating your complaint. 3. Within a further 21 days the above person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale. 4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you complaint to The Property Ombudsman Milford House 43-55 Milford Street Salisbury WILTS, SP1 2BP Please note that this must be done within six months of Chesterton Humberts final viewpoint letter. 5. For business clients we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 11/11/2016, 11:41:10 AM by allAgents