Exeter Property

Students beware. My daughter rented from this company a year. I personally oversaw her cleaning and have photographs[hs to prove her room, bathroom and shared kitchen were immaculate! the boy she was sharing the floor with left the kitchen revolting but we dealt with that. This company are now trying to keep her deposit socalled mess that others left. here are the emails from them. Hello All Hope the move out all went smoothly? We are writing as we have received the check out report this week. Unfortunately the report has highlighted a number of cleaning omissions, items left removal and some damages. Please see proposed deposit deductions to cover these costs as follows: Communal proposed deductions to be split between all deposits: - Cleaning of all areas - cost to be confirmed on receipt of cleaner’s invoice - £TBC - Oven, hob and extractor cleans - £175 - Removal of kitchen items, items left on Landings and Lounge (including James May) - £TBC - Upholstery Cleaning - £TBC - Replacement hallway bulbs - £15.50 - Removal of items left in garden £TBC Room 1 - Further cleaning required - £22.50 - Removal of TV left - £10 - Replacement mattress protector - £14 - Front door key received in the post. Please can you confirm where the room key is? Room 2 - Further cleaning required - £22.50 - Dents to flooring at end of bed - Proposed charge of £20 Room 3 - Removal of bedding and pillows left - £10 - Further cleaning required - £22.50 - Replacement mattress protector - £14 Room 5 - Mattress protector Laundering charge - £5 - Professional mattress clean required stain - £TBC Room 6 - Mattress protector laundering charge - £5 - Professional mattress clean required stain - £TBC Room 7 - Redecoration costs of all walls and ceiling which was newly painted prior to this tenancy starting - £TBC - Further cleaning required - Snapped bed frame, awaiting assessment as to whether it can be repaired or bed frame needs to replaced - £TBC - Replacement parts the downstairs kitchen fridge and freezer - salad drawer, missing shelf, freezer drawer front -£TBC - Professional carpet clean hall stairs and Landings - £TBC If you have any queries please me know and I will be in contact again when we have received confirm costings from our contractors Many Thanks Lynsey Exeter Property Hi, We have had some correspondence from some of the housemates over the last 24 hours and there seems to be some conflicting information. We’d like to lay out the information we have and how we have calculated the costs below and would welcome your combined response on this, as joint tenants: We have the following move out dates recorded Room 1 - 15th June Room 2 - advised on 10th July has already moved out Room 3 - - 7th June Room 4 - 7th June Room 5 5th June Room 6 16th July Room 7 28th June Looking at the above we appreciate you’ve left over a month long period so some of you may not be fully aware of the condition in which the property was left. We are attaching the full check out report all of your information and consideration, and please see the following link to full check out photos https://www.dropbox.comsclfoyot43vt0sldaq765zmqu2ANEXldpy3Ur87HluiDkvgZw?rlkeyg409yy66lp99brn37yeydo6ww&st6wuyvu8n&dl0 To help you determine the split of the costs we can down the communal charges as follows: Cleaning took a total of 22 hours @ £22.50 per hour. 18 of these are communal areas, and 4 are individual rooms as listed below. We’ve further split the cleaning after speaking to the cleaner, please find attached invoice this: Ground floor, lounge, stairs and first floor shower - 14 hours Top floor stairs, kitchen and shower - 4 hours Oven, hob and extractor cleans are broken down as per - Ground floor kitchen - single oven - £60 hob - £20 and extractor £15 Top floor - single oven £60 and hob £20 We haven’t had the invoice through yet but you can find the prices on our oven cleaners website here https://www.mrovenclean.co.ukovencleaningpricelist.html Removal of all items - £122 James May full size cardboard cut out & various other items left throughout the communal areas, general household waste - cleaning products, empty toilet rolls, clothes found in GF kitchen Ground floor kitchen - cutlery, crockery etc left behind Garden - broken chair, BBQ. Baking trays, football and items left in the bin Invoice to follow £142 which includes 2 room charges of £10 bedding and £10 a TV left behind Please note - we do advise on our termination notes that student should make the most of the Students on the Move Scheme which is FREE and only available to students. As landlords and letting agents we cannot use this and must pay licensed waste carriers to get rid of any additional household waste. Ground floor kitchen fridge parts - invoice attached your records We do hope the above provides some clarification to our proposed charges and helps you to discuss as a group and come back to us with your comments. Kind Regards Hannah They are trying to charge lightbulbs and mattress protectors! Bearing in mind that they cannot charge reasonable wear and tear. But you can make your own mind up? Do you want to rent from these people? in addition - they gave them two seagull sacks among eight residents and expected this to be adequate a fortnight. The ensuing squalour attracted gulls and vermin. My daughter had to carry her rubbish to her friend's house to throw it away. In my opinion these people are crooks. they are trying to conduct some sort of inquest after the fact, into who made what mess, when they should have implremented a proper exit process this was their aattitude. Before this - my daughter rented in another shared house and had none of these problems. The landlord clearly understood the profit he was making and that he cannot really expect students who he has been making a hefty profit from to then also pay £!0 removal of the odd pillow ( example) and lightbulbs!!! I will also reiterate that there is no dispute between myself and this company that the photographs showing my daughter's area was spotless. I am soooo glad I made her take these pics. And no she did not leave her pillows! BUt they still will not give her her deposit back - NONE OF IT! Because they are trying to conduct some sort of ridiculous, unfair inquisition. I haave already said they must also give her a month's rent back the boy in the room next to her having friends to stay in his single room a week when she was trying to writer her dissertation - and who all used the kitchen. Not to mention the revolting situation with the rubbish silting up. So - there you are. Up to you, but I would avoid these people like the plague.