The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.4/5, 36 Reviews
5% Recommended
By : 'PP'
Services :
Would you recommend ? : No
The challenge of writing a review for a company as bad as Muve is having so many examples of incompetence and failure that chronicling them to save future users time and money would be too tedious and lengthy for victims in waiting to read. So I'm going to go with my top 4 most frustrating moments following the sale of my parent's home, & the purchase of my Father's home... We first instructed Muve mid Nov 23... #4 - in my complaint of 1st May, I highlighted several issues, & was told on the same day "I will promptly escalate your concern to our senior management team to ensure a swift resolution and completion of your transaction." There was no swift resolution of either transaction, the last of which completed on 1/8/24. On 5/11/24, I finally received details of the swift resolution, "Throughout the process, there were notable delays in handling your queries on the management pack, lease extension, and the transfer of the legal charge. Additionally, we understand that you experienced a lack of response from our conveyancer, leading to repeated chasers on your part and delays in addressing essential matters, such as the lease extension. It’s clear that the team did not meet your expectations in providing the prompt responses and updates you rightfully deserved, and I apologize for this lapse." I was advised that findings had been escalated to senior management, & I would be updated on compensation & resolution. I still await an update. #3 - I informed Muve early April that my parent's purchaser's mortgage offer would expire on 7th May. Muve made no effort to progress the transaction before this date. They did not acknowledge the possibility, or the unlikeliness of this being achieved, instead ignoring instruction to work to this date & failing to provide any updates. With the buyer threatening to pull out, & a conveyancer refusing to communicate, I was admitted to A&E with chest pains & shallow breathing brought on by stress. Despite being aware of the impact of their poor service on my health, Muve continued to ignore my brother's requests for updates & urgency. There was no interest in my health. No attempts to expedite. No acknowledgement of their role in a truly scary moment of my life. #2 - Despite informing Muve on 5th January 2024 of a Legal Aid charge on my parent's home, I had to email on 7 further occasions to query what was being done. I emailed: 11.01, 25.02, 19.03, 21.03, 22.03, 05.04, 15.04, and then on the 16.04, I was asked what the charges were, & whether they related to an outstanding mortgage, despite having confirmed several times there was no mortgage. I sent over 100 emails to Muve, though rarely received answers to my questions, advice, or anything demonstrating they'd followed client instruction. I would estimate I called Muve around 150 times. Which brings me to #1... Because they don't respond to emails, you have to call. But your conveyancer doesn't have a direct line. You get sent to a call centre. You wait with their really annoying hold music for 4 minutes for a person to answer. Then they insist on asking you the same questions every time. Your name. Your property postcode. Why you are calling. I am calling again Dwayne because your colleagues don't respond to emails & i'm pretty unhappy. "I'll transfer you now, have a great day". I will have a great day when I never have to deal with Muve again. I reckon if you include time on hold, I probably wasted in the region of 60 hours on the phone to Muve. In one call I was on hold for 34 minutes in total. Cory Doctorow coined the phrase 'Enshitification' - "a pattern where online platforms start by offering high-quality products to attract users, then degrade those products to prioritize profits over user experience". I reckon Muve is a case study. I could go on. But please, heed this advice: Save yourself. Save your time. Save your health. Save your money. If it costs more, whatever the difference, it's worth it.
Value for money
Service
Quality
Muve
Oriel House, 26 The Quadrant, Richmond, Surrey
TW9 1DL
020 3907 4409
By : 'Hadin'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : Yes
Postcode : BN15
Caushaal and jordan are very experienced, and very good Ill recommend them and I'll use them ... Read Full Review
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By : 'EMC'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : BH2
Worst conveyancer I ever dealt with. Extremely slow, unprofessional. Poor communication. After 8 weeks of torture I decided to go to a real conveyancing firm. All those positive reviews are fake and I doubt anyone has anything good to share about this firm. This company does not even properly exist ... Read Full Review
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No Move No fee Scam
By : 'Scott'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : NE28
Using Muve was one of the most stressful decisions I have ever made. Because of their delays and incompetence I had to stay on a lender’s standard variable rate a full year. That alone cost me over £4000 in extra interest. The entire process took more than 15 months. It should have taken a few. ... Read Full Review
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By : 'Callum'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : Yes
Postcode : HA3
Amazing Service from Start to finish. Thank you Muve making our dream come . ... Read Full Review
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By : 'Richard'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : SN12
Please read and seriously consider before using MUVE. From start to finish, my experience with MUVE has been marked by incompetence and a clear inability to carry out even basic tasks. First, there was a delay because MUVE claimed they had not received the solicitor’s copy of my mortgage offer. ... Read Full Review
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By : 'Ai'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : B63
Went with these solicitors the low price due to first time home on a budget. Trust pilot seemed to have good reviews. Worst experience of my entire life. 7 months later and still no home. Extra costs added, no reply to emails, constant lies that things are with other solicitors. This company ... Read Full Review
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By : 'F.'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : TW9
STAY CLEAR OF MUVE CONVEYANCERS! Worst experience I've ever had. Lost me a sale due to repeated incompetence. The company is actually based in Sri Lanka and you will never speak to your "solicitor" directly. The company clearly pays fake positive reviews, which are uploaded in batches to dilute ... Read Full Review
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By : 'Harry'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : DA4
DO NOT USE MUVE CONVEYANCING!!!! Please do not be fooled by all the AI reviews placed on the Trustpilot. Muve are the most incompetent company I’ve ever dealt with and made my life hell almost 6 months. I can’t express the stress and frustration experienced caused by ‘conveyancers’ based in Sri ... Read Full Review
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By : 'Ethan'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : BA11
You get what you pay . I chose to instruct MUVE after they gave me a favourable quote they reached out to me with a friendly team. Don’t be fooled. Unfortunately I have encountered a lack of urgency, care, understanding or accountability from MUVE and have been given one too many excuses. I have ... Read Full Review
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By : 'Stuart'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : DA16
Absolutely disgraceful firm – avoid at all costs! They have knowingly broken a court order, unlawfully withheld my money, and left me homeless, despite being fully aware of the consequences. Instead of following the law, they have chosen to act dishonestly, enabling one party to block a legal ... Read Full Review
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Absolutely disgraceful firm – avoid at all costs! They have knowingly broken a court order, unlawfully withheld my money, and left me homeless, despite being fully aware of the consequences. Instead of following the law, they have chosen to act dishonestly, enabling one party to block a legal payment with no justification. Their conduct is not just unprofessional—it’s unethical and potentially illegal. If you value your rights, your money, and your peace of mind, stay far away from this firm!
By : '1000carrotgeezer'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : CT1
I feel completely scammed by Muve solicitors. I lost four months and £525 on my flat purchase with absolutely nothing to show it. These people are professional scammers. My nightmare started with my assigned conveyancer, Thimira Subasingha, who would never answer calls and just sent copypaste ... Read Full Review
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By : 'Klea'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : 3087
Would you recommend ? : No
Postcode : E3
My experience with Muve Conveyancing was a nightmare from start to finish. Their lack of communication and transparency was appalling and they continuously failed in their duty to inform me about crucial aspects of my transaction. As a firsttime buyer, I was left in the dark about additional ... Read Full Review
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By : 'AC'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Beyond awful. Had to give 1 star, but would quite have happily gone for minus stars. Took 5 months for a really simple move, had to chase them constantly for really simple things. They also aren't based in the UK. They ended up causing me significant financial distress, as they didn't read a ... Read Full Review
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By : 'J'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
DO NOT USE MUVE! I would put 0 stars if I could. It appears the 5 star ratings are fake. Quite possibly the worst company I have ever encountered. I have been given a 16 week time frame to complete, and I’m currently on week 20. They use a portal to track progress, and only 37% of it is ... Read Full Review
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By : 'PP'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
The challenge of writing a review for a company as bad as Muve is having so many examples of incompetence and failure that chronicling them to save future users time and money would be too tedious and lengthy for victims in waiting to read. So I'm going to go with my top 4 most frustrating ... Read Full Review
Value for money
Service
Quality
By : 'Rachel'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
The service received from Muve was nothing short of shambolick They have absolutely no clue what is going on Causing delays and not responding to correspondence I constantly had to chase, at one point they nearly cost me my buyer by submitted a dead of variation that wasn't needed or wanted by ... Read Full Review
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By : 'Blake'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
I would strongly advise anyone considering Muve for conveyancing to run the other way! My experience with Muve has been nothing short of a nightmare, filled with broken promises, delayed timelines, and blatant disregard for their contractual obligations. Despite the numerous glowing reviews on ... Read Full Review
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By : 'VERY'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
This company are totally incompetent and should be struck off/deregulated. They are an absolute joke! They have cost me £1,000s due to their delays, lack of action and communication. They have failed me on every level. I could have sold, completed and exchanged on my house several times over ... Read Full Review
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By : 'VERY'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
This company are totally incompetent and should be struck off/deregulated. They are an absolute joke! They have cost me £1,000s due to their delays, lack of action and communication. They have failed me on every level. I could have sold, completed and exchanged on my house several times over ... Read Full Review
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Quality
By : 'Martin'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : Yes
Great service with an online tracking portal. I moved in about 10 ... Read Full Review
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