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London, SW5
1.5/5, 8 Reviews
14% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
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"Do not sign with Barnard..."
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1 Star Review
By : 'tj'
Services :
Would you recommend ? : No
Postcode : SW10
20 Feb 2025
People found this helpful0
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among Barnard Marcus employees, particularly Veronika, who has repeatedly provided conflicting information and failed to follow through on commitments, leaving us constantly redirected with no resolution. Our concerns—including the failure to provide a professionally cleaned flat as agreed in our lease, repeated delays in addressing maintenance issues, discrepancies in the inventory report, and the refusal to reimburse us cleaning costs despite clear evidence—have been repeatedly ignored. We are still waiting on reimbursements and have multiple outstanding repairs that have yet to be addressed. The poor communication has extended to serious issues, such as a gas leak, during which Barnard Marcus failed to provide timely or clear guidance. On movein day, they had not even secured the landlord’s signature on the contract and failed to provide us with a key to the trash bins, creating unnecessary complications. There has also been a clear breakdown in communication between Barnard Marcus, the handyman, the landlord, and us, further delaying critical fixes. Despite repeated followups, Barnard Marcus has yet to take proper responsibility their mismanagement, lack of care, and lack of professionalism, leaving us to navigate these ongoing issues on our own. It's been a frustrating experience, to say the least. Do not sign with Barnard Marcus.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 40% | £0 | £0 |
| Lettings | 0% | 40% | £1,400 | £2,500 |
Address
Barnard Marcus
279 Old Brompton Road, London, Greater London
SW5 9JA
020 7244 7337
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
Do not sign with Barnard ...
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1 Star Review
By : 'tj'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
20 Feb 2025
People found this helpful
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among ... Read Full Review
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Orribile ...
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1 Star Review
By : 'Gaia'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : W8
17 Dec 2019
People found this helpful1
Orribile experience Me and my flatmate had a terrible issue in our property, due to the bad works done on the roof, when was raining hard the water filtered and poured from the ceiling to the bathroom and one bedroom. there were leaks and cracks in any part of the property and the damage... Read Full Review
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Worse ever! Landlord service ...
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1 Star Review
By : 'Wimbledon'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
22 Feb 2018
People found this helpful0
Worse ever! Landlord service is just a rip off. I am now in trouble as they never took of the tax which they are supposed. They kept payments for up to 4 months with the excuse that they have IT problems. Staff changes all the time and you don't have a point of contact. Tenants moved out and... Read Full Review
Comments on Agent Fees
fee is too high for what was delivered
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Paid deposit and agent fee ...
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1 Star Review
By : 'Noemi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW5
31 Aug 2017
People found this helpful3
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. They still have our deposit. Don't ever use @BarnardMar... Read Full Review
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Paid deposit and agent fee ...
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1 Star Review
By : 'Valentina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW5
31 Aug 2017
People found this helpful5
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use... Read Full Review
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Ellen has been incredibly ...
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5 Star Review
By : 'SRandall'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW10
18 Jul 2016
People found this helpful3
Ellen has been incredibly helpful and friendly in managing my property. She is always prompt and does her utmost to resolve issues leaving me with very little hassle. I can't thank her enough for her help over the past few... Read Full Review
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I rented a property and the ...
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1 Star Review
By : 'gjames'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
30 Mar 2011
People found this helpful3
I rented a property and the landlord wanted to sell it so he put and add with Barnard Marcus in Kennington, London. I really didn't care as I was leaving anyway. My only request was to be present while the viewings as I had lots of expensive staff and I just didn't like to have strangers in my... Read Full Review
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The service was absolutely ...
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1 Star Review
By : 'Andie'
Services : Letting( As a Tenant )
Would you recommend ? : No
19 Jan 2011
People found this helpful2
The service was absolutely appalling. My contract became periodic at the end of the initial fixed term. I was happy to stay but the landlord became a bit dodgy towards the end of the tenancy. He asked me to pay him the rent in cash, which I was supposed to give to BM. He said he didn't want to use... Read Full Review
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By : Honest Estate Agent
10 May 2011Andie your problem was with your landlord, who asked you to pay him directly and not the agency probably so that he would avoid paying their renewal fee. The agency did nothing wrong here and the...
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Last updated at 11/30/2, 12:00:00 AM by allAgents
