I had a horrendous experience with Mackenzie Smith (“MS”) so to anyone who is thinking of using them, I would say do not do it. However, if you use them, I recommend that you; - Do not trust or rely on anything they tell you - Verify everything for yourself - Use your phone to record conversations with them - Confirm everything in writing (expect an aggressive & threatening call from, James Harris!) - do not trust them to accurately record the offer - Once an offer is accepted, only deal with your solicitor, not MS I've outlined my experience with the Fleet branch. Justin made various comments and representations which influenced my offer. This was accepted. 3 people heard him make these comments; - they recently sold the same style property (nearby) for £615k. Subsequently the official sales price was listed at £575k on Rightmove (£40K less) - all damaged fences would be repaired or replaced by the seller prior to completion. This was a condition of the offer and he subsequently confirmed the work had been completed when it hadn't - the property was probate. The date he gave us for when probate was applied for was 4 months EARLIER than the date provided to me by the seller and my solicitor. I would never have made the offer as the purchase would not have been feasible. - the property required major renovations (estimated £70k). We mentioned this to Justin and asked him what fair price would be for the house in its current state (he said £600k) and the estimate value once done up (he stated £700k). A few weeks later, MS listed the house directly opposite which is very similar, for £575k. They described the property as