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Hertford, SG14
0/5, 6 Reviews
33% Recommended
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"I had a really awful..."
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1 Star Review
By : 'Lilli'
Services :
Sold price : £447500
Would you recommend ? : No
Postcode : SG13
8 Apr 2024
People found this helpful0
I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was being emailed every week asking to exchange by the end of the month. In the UK, the standard timeline between viewing a property and putting an offer in to completion is 3 months, sometimes it can be longer depending on the chain. The family I was buying from were hoping to purchase a new build that Lanes were managing, so I was pressurized constantly and threatened repeatedly by their staff that if I didn't complete by a certain date, they'd relist their property. I'd like to reiterate there was no break down of the chain on my side, my buyer of my property just had a slight delay in receiving her funds, but it was all under control. In March, when my solicitor had repeatedly informed Lanes that we would not be holding anything up with the sale, Lanes decided to inform the vendor that my side of the chain had fallen through and it resulted in the vendor who relisting the property I wanted to buy. After complaining on the phone to Lanes, I was dealt with so poorly, this agent has no clue about customer service and I would highly avoid selling or purchasing through them! I will never go near them again.
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Address
Lanes Property Agents
2 Market Street, Hertford, Hertfordshire
SG14 1BN
01992 582000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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We have just sold our house ...
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5 Star Review
By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG14
29 Oct 2024
People found this helpful0
We have just sold our house with Lanes Estate Agents, Hertford. I would highly recommend the Agents professional approach to what at times was challenging for everyone involved. Kevin and the team were always in touch and prepared to go the extra mile to make sure of a sucessful... Read Full Review
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Deceiptful ...
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1 Star Review
By : 'Peter'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SG13
16 Sept 2024
People found this helpful0
I wanted to be able to leave a good review of Lanes after the completion of my first property purchase, but alas, it only took a couple of days for the dishonest, deceitful, and outright unethical practices of this business to come to light. Our surveyor was unable to test the water and plumbing ... Read Full Review
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I had a really awful ...
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1 Star Review
By : 'Lilli'
Services : Sales( As a Buyer )
Sold price : £447500
Would you recommend ? : No
Postcode : SG13
8 Apr 2024
People found this helpful0
I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was being emailed every week asking to... Read Full Review
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Do not in anyway buy via this ...
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1 Star Review
By : '#Lea'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG14
9 Jun 2023
People found this helpful0
Do not in anyway buy via this Estate Agent on a new build property; please it really is not worth it regardless of the condition of the property. They quickly get you to exchange to hold your money and then they pull the contract from under you. Their main goal is to get people to hold properties... Read Full Review
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I was strung along by these ...
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1 Star Review
By : 'dave'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG13
15 Jan 2021
People found this helpful0
I was strung along by these guys when my sale had clearly fallen through and they were trying to keep me on board and find another buyer for me. I hate being lied to and once I realised i switched to another estate... Read Full Review
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A speedy, and trouble free ...
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5 Star Review
By : 'Jen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SG13
14 Jun 2019
People found this helpful0
Over the six odd weeks buying our new to us, Home, We found that the staff, Marc, Paige, and Clair, were of great help in speeding the sale along. Well done to you all, Thank... Read Full Review
Comments on Agent Fees
We were buying, so this didn\'t arise.
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