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Mossley Hill Liverpool, Liverpool L18
4.2/5, 46 Reviews
80% Recommended
75% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
92% letting fee satisfaction
No description for branch.
"I wish I could rate you..."
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1 Star Review
By : 'Gus'
Services :
Would you recommend ? : No
Postcode : L3
13 Mar 2024
People found this helpful0
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency or effort from their end. It seemed as though they were indifferent to the timely resolution of the transaction, showing little regard for customer expectations or satisfaction. Moreover, their recommendation of a solicitor based in Newcastle (Mark Swatts Morse LLP), a considerable distance from Liverpool, was baffling and impractical. This firm proved to be unresponsive and negligent, failing to address queries or emails promptly. It was perplexing why they would suggest a solicitor so far away when Liverpool boasts an abundance of reputable legal professionals. To compound matters, the potential buyer they identified for my property was directed towards PM Property Lawyers in Sheffield, where honest reviews consistently rate them with 1-star. This choice of solicitor proved to be a nightmare, exhibiting incompetence, chaos, and disorganization throughout the process. On the 28th of February last year, we were tantalizingly close to sealing the sale with their agreement and consent. However, they inexplicably sent an email with more questions the day before at 5:30 pm, seemingly to ensure that they could avoid answering emails or phone calls after working hours. This tactic only served to prolong the sale unnecessarily and created immense frustration. The most bewildering aspect of this ordeal was the apparent lack of foresight displayed by Jones & Chapman's purported property management experts. Despite their supposed expertise, they failed to anticipate the eventual outcome, leaving me with substantial losses amounting to nearly £50,000. The toll of this experience extended beyond financial implications, impacting my mental well-being profoundly. The incessant delays, incompetence, and financial uncertainty exacerbated my anxiety and left me burdened with overwhelming worries. It's disheartening to see how such negligence and incompetence can have such a detrimental effect on one's mental health. Overall, my experience with Jones & Chapman's Allerton branch was marred by incompetence, negligence, and a glaring disregard for customer welfare. I would strongly caution against entrusting them with any property transactions, as their actions have proven to be detrimental and financially devastating, with significant repercussions on mental well-being. I would like to highlight that from day 1 the customer service was so impersonal and shambolic.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 100% | £88,000 | £200,000 |
| Lettings | 92% | 92% | £390 | £1,500 |
Areas covered
- L18
Address
Jones & Chapman
36 Allerton Road, Liverpool, Merseyside
L18 1LN
0151 734 1440
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jones & Chapman Branches (View All 13)
I wish I could rate you ...
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1 Star Review
By : 'Gus'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L3
13 Mar 2024
People found this helpful0
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating ... Read Full Review
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The way my partner and I have ...
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1 Star Review
By : 'Joan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L17
8 Feb 2022
People found this helpful2
The way my partner and I have been treated and spoken to by a woman who works for the Liverpool branch was appalling. I'm 5 months pregnant and moved into a property with no electricity, no flushing water along with numerous repairs. The response I was given was that all the necessary checks... Read Full Review
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Really disappointing ...
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1 Star Review
By : 'Rasha'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L18
6 Jan 2022
People found this helpful2
Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they are not very helpful or supportive and didn’t respect people’s... Read Full Review
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We are new to UK and know ...
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5 Star Review
By : 'Donald'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : L18
10 Sept 2021
People found this helpful0
We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job to help.... Read Full Review
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Amazing ...
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5 Star Review
By : 'Jenna'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : L19
16 Jun 2021
People found this helpful0
We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with... Read Full Review
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Dealt with Carol during a ...
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5 Star Review
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £144000
Would you recommend ? : Yes
Postcode : L8
18 Mar 2021
People found this helpful0
Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world peace :) Carol definitely... Read Full Review
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Purchasing through Jones ...
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5 Star Review
By : 'Graham'
Services : Sales( As a Buyer )
Sold price : £155000
Would you recommend ? : Yes
Postcode : L17
28 Oct 2020
People found this helpful0
From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble. They restored my faith in the profession,having been dissilusioned earlier in the year with another estate agent. The... Read Full Review
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2 voicemails .... no ...
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1 Star Review
By : 'Carol'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : L16
23 Jul 2019
People found this helpful1
Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let! I left a voicemail last Friday after ringing at least 3/4 times without success. I rang again today, ringing a couple of times before leaving... Read Full Review
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Got me the price I was after, ...
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4 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L18
13 Nov 2018
People found this helpful0
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the... Read Full Review
Comments on Agent Fees
Bit steep.
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Letting Agent ...
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5 Star Review
By : 'Joan'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : L15
5 Oct 2018
People found this helpful0
I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable when I called, they returned my... Read Full Review
Comments on Agent Fees
I feel the agents fees are reasonable and competitive.
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Disgruntled ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L13
28 May 2018
People found this helpful1
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of... Read Full Review
Comments on Agent Fees
bad
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It's very important for ...
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4 Star Review
By : 'Satisfied'
Services : Letting( As a Owner )
Sold price : £88000
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L17
8 Feb 2018
People found this helpful0
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and she has become someone I can really rely on to get the job... Read Full Review
Comments on Agent Fees
I think they are inline with expectation in general to reduce the admin and stress for me.
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In my dealings with Beth, ...
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5 Star Review
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : L17
7 Feb 2018
People found this helpful0
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the... Read Full Review
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Being a landlord is no easy ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Rent PCM : £430
Would you recommend ? : Yes
Postcode : L8
29 Jan 2018
People found this helpful0
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. Financially and mentally being a landlord, may I add a conscientious ... Read Full Review
Comments on Agent Fees
Good. In line with others.
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These agents were ...
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1 Star Review
By : 'Customer'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : L1
29 Sept 2017
People found this helpful5
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as... Read Full Review
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Terrible service. Pictures ...
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1 Star Review
By : 'Joanne'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : L20
2 Aug 2017
People found this helpful3
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went... Read Full Review
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By : Sharon Silcock
11 Apr 2018If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did ...
I was very pleased with the ...
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5 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L17
24 Apr 2017
People found this helpful0
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process.... Read Full Review
Comments on Agent Fees
I still feel Agency fees to Landlords could be lower.
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Our experience of Jones ...
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5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : L3
12 Apr 2017
People found this helpful0
Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to us - after seeing the 2 it... Read Full Review
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Kelsey was very friendly and ...
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5 Star Review
By : 'YA1982'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L18
8 Apr 2017
People found this helpful0
Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by... Read Full Review
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Process was extremely ...
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5 Star Review
By : 'glitterboy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L17
8 Apr 2017
People found this helpful0
Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones &... Read Full Review
Comments on Agent Fees
The agents fee's appear to be similar to those others in the current market -
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2/8/2017, 6:14:57 AM by allAgents
