Jones & Chapman

One star isn't even deserved for the hell we have been through the past 8 months with the Prenton branch. We moved into our house October 2023 and there was a couple of small things which were fixed quite quickly. The first main issue has been Abigail, when we first moved in she gave us the ... Read Full Review

My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating ... Read Full Review

Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me ... Read Full Review

The way my partner and I have been treated and spoken to by a woman who works for the Liverpool branch was appalling. I'm 5 months pregnant and moved into a property with no electricity, no flushing water along with numerous repairs. The response I was given was that all the necessary checks ... Read Full Review

Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they are not very helpful or supportive and didn’t respect people’s ... Read Full Review

James at the West Kirby Office has been fantastic since joining Jones and Chapman and is currently assisting with a few issues at my property! He is doing an amazing job so far and looking forward to continuing dealing with ... Read Full Review

Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as ... Read Full Review

We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job to help. ... Read Full Review

We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with ... Read Full Review

Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world peace :) Carol definitely ... Read Full Review

Above and Beyond Mat and the team were really responsive, available and knowledgeable. Mat personally took the time to go above and beyond in respect of our challenging sale and handled it with ease, alleviating the stress it could have caused. He liaised with solicitors and in fact often ... Read Full Review

I would definitely recommend Jones and Chapman, Little Sutton office if you are thinking of selling your house. From start to finish I was extremely impressed with the service provided by Grace and her team. The friendliness and professionalism was of the highest standard. Whenever I phoned or ... Read Full Review

Thanks to all the team at Jones and Chapman's Prenton Branch for all your hard work on helping us sell our home and a very special thanks to Rebecca Brown at Sequence for sorting out our Mortgage amongst other things. We hit a few minor obstacles on the way buy she worked really hard to ... Read Full Review

From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble. They restored my faith in the profession,having been dissilusioned earlier in the year with another estate agent. The ... Read Full Review

They have done everything that they said they would do. They have got us really good tenants. No stress. Very happy to ... Read Full Review

Worst agents to deal, from the start it was a nightmare dealing with them. We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were desperate to move in, after 2 days of fighting we forced ... Read Full Review

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. To summarise the issues were as follows:- On two separate occasions the house, which was unoccupied, was left without the alarm being set by J & C following a viewing. We had previously instructed ... Read Full Review

Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let! I left a voicemail last Friday after ringing at least 3/4 times without success.  I rang again today, ringing a couple of times before leaving ... Read Full Review

Friendly professional service. We would thoroughly recommend jones CHAPMAN Greasby Wirral. Clare and her team went the extra mile in selling Mums house Kind regards Sandra ... Read Full Review

Our house in Hoylake had been up for rent with another agent for almost 3 months. We had had very few viewings in this time. Having placed the house in the hands of JonesChapman of West Kirby a tenant had been found by Matt. in less than 24 hours. We found the whole experience great. Matt. kept us ... Read Full Review