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Birkenhead, CH42

2.9/5, 14 Reviews
50% Recommended

33% sales valuation accuracy

50% letting valuation accuracy

50% sales fee satisfaction

71% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales33.00%50%£68,500£68,500
Lettings50%71%£475£825
Address

Jones & Chapman
349 Woodchurch RoadBirkenhead, Merseyside
CH42 8PE
0151 608 2287

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Jones & Chapman Branches (View All 13)
Worst agents to deal, from ...

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1 Star Review

By : 'Shane'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : CH42

26 May 2020
People found this helpful0

Worst agents to deal, from the start it was a nightmare dealing with them. We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were desperate to move in, after 2 days of fighting we forced... Read Full Review

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Selling ...

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5 Star Review

By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £68500
Would you recommend ? : Yes
Postcode : CH43

28 Jan 2019
People found this helpful0

I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale... Read Full Review


Comments on Agent Fees

Reasonable fees

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lack of customer ...

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1 Star Review

By : 'annoyed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH43

21 Sept 2018
People found this helpful2

if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying a property because of this estate agents lack of help or... Read Full Review


Comments on Agent Fees

I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.

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agent ...

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4 Star Review
UserName

HANNAH

By : 'cymraes'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH63

16 May 2018
People found this helpful0

Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in... Read Full Review


Comments on Agent Fees

Fees are a bit high to be honest. In my area 10% is the going rate.

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The service is good, we are ...

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5 Star Review
UserName

Amanda

By : 'Oxton'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH43

11 Feb 2018
People found this helpful0

The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff... Read Full Review


Comments on Agent Fees

good

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Anna really helped us to get ...

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4 Star Review

By : 'Becky'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : CH41

11 Feb 2018
People found this helpful0

Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me get my family home set... Read Full Review


Comments on Agent Fees

Agent fees are slightly expensive

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Hannah manages the property I ...

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5 Star Review
UserName

HANNAH

By : 'nat'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : Yes
Postcode : CH43

2 Feb 2018
People found this helpful1

Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy job for Hannah, as the landlord isn't always... Read Full Review

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Hannah manages a number of ...

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5 Star Review
UserName

HANNAH

By : 'Kevin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH44

31 Jan 2018
People found this helpful1

Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to a high standard. I... Read Full Review

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Emma always goes the extra ...

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5 Star Review
UserName

HANNAH

By : 'John'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : CJ63

27 Oct 2016
People found this helpful2

Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have no problem recommending Emma to both friends... Read Full Review


Comments on Agent Fees

Good

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Pulled out of a cash sale on ...

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1 Star Review

By : 'chris'
Services : Other
Would you recommend ? : No
Postcode : CH42

20 Apr 2016
People found this helpful6

Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed up of their poor service and attitude we pulled out. Now in another property sold... Read Full Review


What agent could do to change your mind?

Not applicable as we were buying. Just a pity we couldnt charge them for the wasted £395 on the survey we paid out for


Comments on Agent Fees

Not applicable as we were buying. Just a pity we couldnt charge them for the wasted £395 on the survey we paid out for

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We have just had a nightmare ...

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1 Star Review

By : 'richard'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH43

20 May 2015
People found this helpful9

We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with people so incompetent and they have cost us £1000's.Never enter into the... Read Full Review

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At Christmas I found out that ...

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1 Star Review

By : 'unhappy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH41

23 Jan 2014
People found this helpful3

At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had been signed. I had thought at the time that a new fee had been... Read Full Review


What agent could do to change your mind?

It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.

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DO NOT USE OR TRUST. Jones ...

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1 Star Review

By : 'Unhappy01'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH42

12 Dec 2013
People found this helpful5

DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them and in the end they just asked me to reduce they over priced my house... Read Full Review

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They valued my property at a ...

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2 Star Review

By : 'CC'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH42

26 Sept 2013
People found this helpful3

They valued my property at a higher value than other estate agents so I went with them, paying £200 up front. After a few months of no viewings they said I needed to drop my price. I may as well have gone with a different estate agent and not paid the £200 which tied me into staying with them.... Read Full Review


What agent could do to change your mind?

Worked harder to sell my property and gave me a realistic price to begin with.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Jones & Chapman
Branch-Birkenhead,CH42