Worst agents to deal, from the start it was a nightmare dealing with them. We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were desperate to move in, after 2 days of fighting we forced... Read Full Review

I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale... Read Full Review

if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying a property because of this estate agents lack of help or... Read Full Review

Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in... Read Full Review

The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff... Read Full Review

Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me get my family home set... Read Full Review

Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy job for Hannah, as the landlord isn't always... Read Full Review

Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to a high standard. I... Read Full Review

Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have no problem recommending Emma to both friends... Read Full Review

Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed up of their poor service and attitude we pulled out. Now in another property sold... Read Full Review

We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with people so incompetent and they have cost us £1000's.Never enter into the... Read Full Review

At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had been signed. I had thought at the time that a new fee had been... Read Full Review

DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them and in the end they just asked me to reduce they over priced my house... Read Full Review

They valued my property at a higher value than other estate agents so I went with them, paying £200 up front. After a few months of no viewings they said I needed to drop my price. I may as well have gone with a different estate agent and not paid the £200 which tied me into staying with them.... Read Full Review