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Jesmond, Newcastle upon Tyne NE2
4.2/5, 201 Reviews
81% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
84% sales fee satisfaction
84% letting fee satisfaction
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are
superbly situated in the busiest parts of their area for Residential Lettings & Sales.
The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements.
As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
"Overall a very good..."
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5 Star Review
Danielle
By : 'Sandra'
Services : Sales(As a Vendor)
Sold price : £533000
Would you recommend ? : Yes
Postcode : NE3
8 Oct 2023
People found this helpful0
The people at Pat Robson were very helpful, responsive and communicated well at all stages of the house sale. They got the house on the market quickly, responded quickly to the interest it generated and kept me informed of all appointments. They were respectful of the property when showing clients round and gave me the benefit of their experience when offers were made. Once an offer was made and accepted I was kept informed about the progress of the sale right up to the completion date. Overall a very good experience making the sale of the house a very smooth process.
Was this helpful?:
By : Pat Robson & Co.
9 Oct 2023Hi Sandra, thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that Danielle was particularly helpful and informative when guiding you through the sale of your home.
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Latest Reviews
Ashleigh Cosgrove
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £65,000 | £1,300,000 |
| Lettings | 100% | 84% | £312 | £3,328 |
Areas covered
- NE2
- Newcastle-upon-Tyne & surrounding areas
Address
Pat Robson & Co Ltd
20 Osborne Road, Newcastle upon Tyne, Tyne and Wear
NE2 2AD
0191 20 90 100
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Pat Robson & Co Ltd Branches (View All 4)
Fantastic company to use for ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £85000
Would you recommend ? : Yes
Postcode : NE28
14 Nov 2024
People found this helpful0
Fantastic company to use for lettings and sales. Reece in the lettings team was a star, very helpful and knowledgeable as well as easy to reach and great at keeping me in the loop. Likewise the sales team were very helpful and made the whole process of selling with them stress... Read Full Review
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Fantastic company to use for ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £85000
Would you recommend ? : Yes
Postcode : NE28
14 Nov 2024
People found this helpful0
Fantastic company to use for lettings and sales. Reece in the lettings team was a star, very helpful and knowledgeable as well as easy to reach and great at keeping me in the loop. Likewise the sales team were very helpful and made the whole process of selling with them stress... Read Full Review
Comments (1)Was this helpful?:
By : Alastair Lawson
15 Nov 2024Hi Sarah, thanks for taking the time to leave us a review. Your feedback will be passed onto the...
Brian was very attentive ...
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5 Star Review
By : 'Ashleigh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1
31 May 2024
People found this helpful0
Brian was very attentive professional and, showed great respect, knew what he was talking about and helped me with any questions immediately 5* estate... Read Full Review
Comments (1)Was this helpful?:
By : Alastair Lawson
5 Jun 2024Hi Ashleigh, thanks for taking the time to leave us a review. We greatly appreciate your...
Brian was who dealt with me, ...
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5 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE3
31 May 2024
People found this helpful0
Brian was who dealt with me, would recommend Brian to anyone in the property sector he made the process easy manageable and stress free, knows what he is doing and made life much easier amazing thanks... Read Full Review
Comments (1)Was this helpful?:
By : Alastair Lawson
5 Jun 2024Hi Laura, thanks for taking the time to leave us a review. We greatly appreciate your...
Tenancy ...
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5 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : NE6
19 Feb 2024
People found this helpful11
Upon finding out my tenancy was due to be renewed and my current flatmate was no longer wanting to stay but my partner wanted to take over I reached out to Tania Hayhurst for support and asked the best way to get this sorted. From the starting process of the tenancy renewal to the confirmation of... Read Full Review
Comments (1)Was this helpful?:
By : Alastair Lawson
19 Feb 2024Hi Scott, thanks for taking the time to leave us a review. We greatly appreciate your positive feedback and are glad that Tania could be of...
Happy first time ...
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5 Star Review
By : 'Maja'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE6
18 Dec 2023
People found this helpful0
We bought our first home with Pat Robson. Excellent estate agents. They were really cooperative from day one, starting with the viewings, offers and then the purchase in general. Danielle has been great, always approachable and pleasant, she kept us informed throughout the process and... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
2 Jan 2024Hi Maja, Thank you for taking the time to leave us a review. We greatly appreciate your positive experience and wish you all the best in your new...
Happy first time ...
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5 Star Review
By : 'Maja'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE6
18 Dec 2023
People found this helpful0
We bought our first home with Pat Robson. Excellent estate agents. They were really cooperative from day one, starting with the viewings, offers and then the purchase in general. Danielle has been great, always approachable and pleasant, she kept us informed throughout the process and... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
2 Jan 2024Hi Maja, Thank you for taking the time to leave us a review. We greatly appreciate your positive experience and wish you all the best in your new...
Was good experience ...
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5 Star Review
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £242000
Would you recommend ? : Yes
Postcode : NE25
13 Dec 2023
People found this helpful0
Was good experience throughout the sale procedure. Viewings were arranged in good order and at suitable intervals. Feedback was always quick and accurate, while the staff at Robsons were always friendly, efficient, answering promptly any queries I had. Overall very... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
14 Dec 2023Hi Andrew, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that you are satisfied with our Sales...
Horrible ...
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1 Star Review
By : 'Annette'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : NE2
29 Nov 2023
People found this helpful0
Arrived in a very dirty flat with a leak in the bathroom. Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
1 Dec 2023Hi Annette, Thank you for taking the time to leave a review. As we explained during your tenancy, we are limited with our control regarding communal issues when there are multiple owners within ...
Excellent ...
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5 Star Review
By : 'Diane'
Services : Sales( As a Buyer )
Sold price : £365
Would you recommend ? : Yes
Postcode : NE30
26 Oct 2023
People found this helpful0
Excellent service throughout the process. The sales team were efficient and the progression team helpful and friendly. Nothing was too much trouble for the progression team which was very... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
30 Oct 2023Hi Diane, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we are glad to hear that Danielle was able to provide an excellent service throughout the...
Overall a very good ...
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5 Star Review
By : 'Sandra'
Services : Sales( As a Vendor )
Sold price : £533000
Would you recommend ? : Yes
Postcode : NE3
8 Oct 2023
People found this helpful0
The people at Pat Robson were very helpful, responsive and communicated well at all stages of the house sale. They got the house on the market quickly, responded quickly to the interest it generated and kept me informed of all appointments. They were respectful of the property when showing clients... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
9 Oct 2023Hi Sandra, thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that Danielle was particularly helpful and informative when guiding you...
Professional but friendly ...
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5 Star Review
By : 'Derek'
Services : Online Auctions
Sold price : £65000
Would you recommend ? : Yes
Postcode : NE2
7 Sept 2023
People found this helpful0
Professional but friendly service. Kept me informed at every stage of the... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
11 Sept 2023Hi Derek, Thank you for taking the time to leave a review. We greatly appreciate your positive...
Very professional, calm, very ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £518
Would you recommend ? : Yes
Postcode : NE2
25 Aug 2023
People found this helpful0
Very professional, calm, very helpful and supportive. Managed things really... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
4 Sept 2023Thank you for taking the time to leave a review. We are glad to hear that Danielle managed the sale of your property well and we thank you for your positive...
If I could give them 0 stars ...
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1 Star Review
By : 'Felicity'
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : No
Postcode : NE2
22 Aug 2023
People found this helpful0
If I could give them 0 stars I would! I have rented a property of them between 2022-2023 and would suggest that no one else does in the future. you would be better living on the streets than in one of their properties. They lie to get ahead and the ethics of this company need to be evaluated. you... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
4 Sept 2023Thank you for taking the time to leave us a rating. We would like to emphasise that all maintenance required your Landlord’s approval, and we worked with both parties to carry out various...
Highly recommended. Faith ...
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5 Star Review
By : 'Gokul'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : NE4
23 Mar 2023
People found this helpful0
Faith Gilroy was absolutely amazing. She was extremely helpful and always available to answer any questions we had. We can highly recommend Pat... Read Full Review
Comments (0)Was this helpful?:
Top service - I've now ...
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5 Star Review
By : 'Andy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE3
2 Feb 2023
People found this helpful1
Top service - I've now used Pat Robson to sell my last 3 houses and wouldn't look anywhere else. Unlike a lot of estate agents I felt I could really trust them. As a result they now look after my rental properties. Very... Read Full Review
Comments (0)Was this helpful?:
Pat Robson - Simply a great ...
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5 Star Review
By : 'L'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE6
1 Feb 2023
People found this helpful0
A great professional company that I have known for over 20 years. The staff are excellent....I generally utilise the rental / maintenance team (Brian is a star!!). Also proactive in legal compliance and attentative to tenants needs.......offering a good balance in a challenging... Read Full Review
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Avoid!!! ...
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1 Star Review
By : 'Jock'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
18 Jan 2023
People found this helpful0
Avoid unless you have absolutely no other option. We moved during the pandemic in 2020 and had very little choice but to take a flat from this company. We had to view the place via video, and the moment I walked in I regretted taking the place. For starters, they gave me the wrong keys. I had... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
23 Jan 2023Dear Jack, thank you for taking the time to leave a review. We will investigate all maintenance matters raised however we can clarify the following in the interim. For tenancy renewals, it is our...
Pat Robson hate their ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE4
20 Dec 2022
People found this helpful0
I have had several disputes with Pat Robson making unreasonable accusations and legal threats over a bin issue which turn out to be the fault of a company near by, and no apology. I have rented for many years with several different estate agents, and have never had such rude and hostile service. I ... Read Full Review
Comments (0)Was this helpful?:
Rental and sales ...
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5 Star Review
By : 'TonyH.'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : NE1
31 Oct 2022
People found this helpful0
We used Pat Robson to guide us through our first commercial rental experience and subsequently to help us sell the flat. In both instances their approach was both professional and extremely helpful and we navigated both situations without any particular... Read Full Review
Comments (1)Was this helpful?:
By : Pat Robson & Co.
2 Nov 2022Hi Tony, Thank you for taking the time to leave a review. We appreciate your positive feedback and I'm glad to hear you found our service professional and helpful. All the best, The Pat...
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last Updated On 04/06/2019, 9:38 AM by 0
Company Tenancy and Renewal Fees
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Last Updated On 04/06/2019, 9:38 AM by 0
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last Updated On 04/06/2019, 9:39 AM by 0
Lost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last Updated On 04/06/2019, 9:40 AM by 0
Variation of Contract or Sharer
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents. Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last Updated On 04/06/2019, 9:41 AM by 0
Early Termination(Tenant’s Request)
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last Updated On 04/06/2019, 9:41 AM by 0
Referencing
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last Updated On 04/06/2019, 9:42 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4/20/2017, 9:05:12 AM by allAgents
