Avoid unless you have absolutely no other option. We moved during the pandemic in 2020 and had very little choice but to take a flat from this company. We had to view the place via video, and the moment I walked in I regretted taking the place. For starters, they gave me the wrong keys. I had to return to the office to get the correct ones. On entering the property, I was *immediately* struck by a strong, intense smell of damp. The heating was also left ON at volcano heat. On entering the main bedroom I was SHOCKED to see a whole wall full of black mould spores, and an intense damp problem. The place was also unclean, though it “had been cleaned professionally”. The bathroom was still full of unused tiles and a bag of grout was left in the middle of the floor. All of our misgivings were reported to the agency and they did nothing. They did not apologise. Most concerning or all, the windows were all painted shut in the main bedroom and the sitting room. Not only making ventilation of the space a problem, but a severe fire hazard. When it came to viewings, when we informed them that we intended to leave, they turned up at least 6 times without prior notice. It got to the point where I had to actually just lock the door from the inside in order to not be disturbed. We were informed of some visits. by email, but in no way was this procedure adhered to correctly or consistently by them. Due to a family matter, we had no choice but to stay for another year - which I regret to this day. During what was a hard time for everyone, even to STAY IN THE SAME FLAT we were put through another reference check with an abysmal service called Lettingshub. I repeat, to stay in the same flat. Pat Robson could have waived this check, and on speaking to other estate agents, it has been suggested that they continued with this totally unnecessary procedure so they could charge the landlord for it. In any case, it made even staying in the place complex and drawn out due to the totally inept team at the referencing company. It was eventually sorted, but it made a very stressful time all the more stressful, with no real need at all - we had always paid out rent on time. ANOTHER waste of time and money came with a minor repair to a leaking radiator. I requested this was looked into in December 2021. The BAXI boiler system we had was programmed to come on automatically if the temperature outside dipped below freezing. This system is designed to act in this manner to stop the pipes from freezing. Due to the leak, the pressure was dropping, so it was fixed. The repairman did however, choose to leave the heating ON full blast. This was while we were away over the Christmas period. I was concerned that this would happen, and I expressed my concerns to Pat Robson. They assured me that the heating would not be left on. I came back 10 days later to find the heating had been left on. It added £60 to our bill that month. In spite of my intuitive (correct) requests, they were wasted here, and Pat Robson cost us extra money which they refused to be accountable for. They simply chose to gaslight and ignore, rather than taking any blame for the matter. So, in trying to simply maintain the property, it cost us money. On leaving the property it was extensively cleaned, and was left in a far better condition than it had been on our move in day in 2020. We sent a written request that was accepted to leave the keys in the flat by posting them through the letter box. We filmed this is a precaution - which in itself serves the kind of experience we had wit Pat Robson; you need to document anything and everything. On requesting our deposit return, Pat Robson claimed they could not find the house keys. This ran for a while and then we sent them the video of THE KEYS BEING POSTED through the letterbox. Suddenly they then found the keys. Conveniently. Had we not filmed this, they would have attempted to charge us for missing keys. After the keys incident, we were then informed that the place needed to be cleaned. I at this point sent photographic evidence from 2020 showing how dirty the place was - including an entire wall that was full of BLACK MOULD. This was somehow missed by their team on an inspection prior to our move in, and I suspect that the place had not been cleaned prior to our move in. To date, the last cleaning invoice Pat Robson had was for April 2020 - we moved in in December 2020. No cleaning invoice has been brought to our attention to prove that the place was cleaned. Again, they just ignore and gaslight when it comes to any matter that presents them as accountable. For what amounted to some dust in a drawer, fair wear and tear, a replacement lightbulb and an extractor fan filer, Pat Robson proposed to take £192 from our deposit. This I begrudgingly "accepted" as I simply want to move on with my life, and not go through a drawn out complaints procedure.