Honestly, simply terrible estate agents. - on multiple occasions they let workman into and on the property without prior permission. - have tried several times (including today) to try and get access on less than 24 hours notice. - managed a situation with the LandLord terribly, we ended up sacrificing our patio (around 10% of the property) for 7 weeks, only received £300 compensation despite having a value in the thousands (if you did the maths on the area rented). The patio was the main reason for choosing this property, and we were deprived of it during the few, nice, summer months. -property looked habitable, but as it was recently converted from an office, none of the administration was really done. Still getting letters in the name of a business and not had much clarity over our billing situation. - In general not treated me with respect. When paying approx £6000 a month you'd have thought this would be a given, apparently not. Naturally there is a chance Sandfords may review this, however I am happy to upload email chains demonstrating their repeated failings (and clumsy apologies). I am choosing not to do this as to not dox the individuals who work here, although, if they reply to this with any attempt to deny, I will update my review with ample evidence. In hindsight, wish I went with a bigger agent. Especially at the high end, Sandfords were totally lacking in the customer care and attention I would have expected.