The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.1/5, 58 Reviews
52% Recommended
67% sales valuation accuracy
86% letting valuation accuracy
67% sales fee satisfaction
60% letting fee satisfaction
By : 'Annie'
Services :
Would you recommend ? : No
Postcode : LS8
I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I couldn't use one of the rooms, my belongings were damaged and I had to have surgery to fix a chronic infection that could not heal in this environment. This was reported many times and, aside from 1 proper visit, was treated by asking me to put damp catchers up (which i already did) and painting over it with damp paint. Various times I was expected to pay for plumping and property maintenance because it was an emergency and their plumber hadn't been available. Upon leaving the property i cleaned and scrubbed and left only a small amount of regular wear and tear (from the 3 years I was there). I painted and cleaned up the mould. This was in July. It is not December and I have still not received my deposit back as they are claiming I owe them £110 in cleaning charges. No receipts will be provided and the neighbours to the flat have confirmed no cleaning was undertaken. This is a greedy parasitic company and I will never recommend anyone go through them. Oh, and if you want receipts from my end don't worry I have pictures and screenshots of the full thing.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 67% | £96,000 | £96,000 |
| Lettings | 86% | 60% | £450 | £1,957 |
Linley & Simpson
54 Street Lane, Leeds, West Yorkshire
LS8 2ET
0113 2370281
By : 'Annie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS8
I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I couldn't use one of the rooms, my belongings were damaged and I... Read Full Review

By : '300'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : S3
Absolutely right. Do not rent from linley and Simpson when things go wrong they start blaming others. I was told that their other company they're using is to be blamed for their incompetence. I too was emailed by a lady named Kelly booth. All she wants is rent. I've been locked in this ... Read Full Review
By : 'johanna'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : No
Postcode : LS15
DO NOT TOUCH THIS AGENT WITH A BARGE POLE!!!!!! UNPROFESSIONAL, RUDE, INCOMPETENT WITH A SHOCKINGLY BAD LEVEL OF CUSTOMER SERVICE... Read Full Review
By : 'brionyrachel@gmail.com'
Services : Sales( As a Buyer )
Sold price : £96000
Would you recommend ? : No
Postcode : LS17
Dissatisfied on the day of completion. Linley and Simpson LOST the whole set of house keys which delayed removals and move in. A lock change was arranged but I had to keep chasing the office for updates and more information. This was completed but I was left without a key for the shed and balcony... Read Full Review

By : 'Madhusudan'
Services : Letting( As a Tenant )
Rent PCM : £760
Would you recommend ? : Yes
Postcode : LS8
That was very nice and straight forward , very professional approach. Rik made my search journey easy and bliss... Read Full Review

By : 'Panagiotis'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : LS17
Dear Linley and Simpson A few days ago I had the opportunity to rent a house through your agency. Rik Mandalia was the man that helped me to find the proper house for my family. I would like to mention that Rik Mandalia is the best employee that I have been cooperate in your agency. He is very... Read Full Review
By : 'Adrian'
Services : Letting( As a Tenant )
Rent PCM : £465
Would you recommend ? : No
Postcode : HX6
DO NOT EVEN THINK ABOUT USING THIS LETTING AGENCY. I moved into a property with Linley and Simpson in March 2019. The existing boiler was faulty and it took them 10 weeks to fix leaving me with no heating or hot water for this period of time and then blamed the contractor for the delays. I have... Read Full Review
By : 'Imran'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : LS17
Rented a property from this agency , poorly managed overpriced property. They forced me to take Homelet insurance in particular and said 'they cannot proceed without it'. At the end of tenancy gave exhorbitant quotes for elementary cleaning and repairs to the property despite it being... Read Full Review

By : 'Dr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS17
I was so stressful to find a proper property but Rik was a star. So welcoming and reassuring . He knew exactly what I need .I can definitely say that he is so clever and caring about his costumers. He tried his best and I managed to find what i was hoping for . He makes you comfortable while... Read Full Review
Excellent

By : 'Laila'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : LS17
Rik was extremely helpful and went above and beyond to ensure we found somewhere that really suited us and somewhere we could live happily rather than pushing us into a quick sale for his own benefit and ease. He genuinely cares about his clients which is so... Read Full Review
Good

By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS14
I viewed a number of properties with Rik - after our first viewing, he quickly sought to establish what I was looking for and anticipated what I might like and, more importantly, what I would not like - and saved me considerable time in the process. He was contactable personally, always on time,... Read Full Review
Reasonable.

By : 'Jaeyeol(Jay)'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS17
When I met Rikesh Mandalia of L&S(Roundhay) last July, he spared no efforts to help me find a most suitable property, providing priceless tips to a customer who had come from a faraway country, South Korea for a stable settlement in Leeds. Thanks to his help, my family could adapt to a new... Read Full Review

By : 'Sammy'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : LS17
Rik was very helpful and went above and beyond to help me find the right property. It was the best experience I have had so far in trying to rent a property with an agency, would highly recommend Him and Linley & Simpson to... Read Full Review
Good
By : 'Dillon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS8
As a landlord, I have been a customer of Linley & Simpson's for over 4 years. I have always found their service to be courteous and professional. The most important thing for me, particularly as I live in the USA, is that the communication is concise and timely. One thing I can certainly... Read Full Review
By : 'Lake'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS8
Hi I cannot stress how professional, helpful and consistent in excellent service both Rik and Lottie were throughout the process of finding and executing a tenancy agreement. Returning calls promptly, providing accurate and up-to-date information. They stood out from their competitors with whom ... Read Full Review

By : 'Manoj'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : LS17
I would give Linley& Simpson top marks for understanding my requirements and offering me the best available options...I would like to especially mention Rik Mandalia for being patient and showing me many properties and guiding me thru the process and finally getting me a lovely... Read Full Review
Good


By : 'Mr.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS17
Jon and Rick helped in a non persuasive way ð And I'd recommend them to anyone who wants to rent a... Read Full Review
By : 'Silas'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : LS12
I contacted this agency on Monday the 6th August to ask about viewing one flat that myself and my girlfriend liked and also any other 2 bedroom flats they have available in the city centre. I was informed by Karen on the telephone that this was perfecly fine but you were fully booked on Thursday... Read Full Review

By : 'Jimmy'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : LS8
Emma came round for the valuation she was friendly professional and explained all services and fees thoroughly. The office found me a tenant really quickly. I've no problems in dealing with them whatsoever. Very... Read Full Review

By : 'Eric'
Services : Letting( As a Tenant )
Rent PCM : £1957
Would you recommend ? : No
Postcode : LS8
We have had a problem with the boiler, I have explained as accuratly as I can the problem which is not a big issue to solve but which consequences could have been important. They do not listen or do not try to understand they just pass the problem to a contractor who, whitout my comments cannot do... Read Full Review
definitly Bad
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<pre><strong>Customer Complaints Handling<br /></strong><br /><strong>Procedure<br /></strong><br />Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:<br /><br />- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.<br /><br />- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.<br /><br />- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.<br /><br />- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk<br /><br />- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.</pre>
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Last updated at 5/22/2012, 3:52:33 AM by allAgents