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London, SE16
4.4/5, 25 Reviews
84% Recommended
82% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
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"AVOID AT ALL..."
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1 Star Review
Susana
By : 'Toni'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : E13
1 Feb 2023
People found this helpful8
I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. Elsa Ramsamy put forward two contractors to carry out boiler repairs and cylinder works from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems). They seem to work together to provide inflated quotes, so that you only have two extremely high quotes to compare against. Their way of saying two contractors can’t be wrong basically. I mistakenly trusted Holland to source contractors for me as they manage my property, for boiler works and after 7 months and spending nearly £10,000 the tenants still do not have hot water or heating. Their intention is not to fix your problems, but to prolong the period by ‘misdiagnosing’ other ‘issues’ so that you spend money on fixing small parts on your boiler or cylinder, instead of actually getting a new boiler. I’ve still not got a new boiler. I’ve since done my own investigations with a trusted contractor and they have informed me that not only did they ‘misdiagnose’, I’m sure intentionally, but they inflated the quotations significantly which they were absolutely appalled and disgusted by and have now advised me to report them to trading standards. When asked for a breakdown of the costs, one contractor thought that charging me £250 an hour was fair as that’s what he charges. This was £2000 for a days work. Think what you will if the average in London is £90! I told Susana Valdez the general manager and she laughed and said ‘oh did they send a small army? I should have been an engineer’. The sheer incompetence is astounding. She seems to have no clue what goes on at the company and seems to be all talk but no substance. If the manager has a such a lack of professionalism, you can only assume what the employees are like. The cylinder installed a quick google check you can buy for £500 and they charged me £4400 including labour. Landlords which are already stuck in contract with Holland, I do advise you find your own trusted contractor to assess the works required and provide yourself with your own quotes. I suspect they prey on overseas landlords who are not aware of the costs or landlords who take a really hands-off approach. The high ratings are strange and I have suspicion to believe are only from friends, colleague, contractors or family as if you look closer all landlords have the issues with them. From my horrendous experience I just wanted to make others aware so that they are not also scammed by these criminals.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 94% | £227,000 | £227,000 |
| Lettings | 100% | 94% | £850 | £2,200 |
Address
Holland Properties Ltd
192 Lower Road, London, Greater London
SE16 2UN
020 7231 8160
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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AVOID AT ALL ...
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1 Star Review
By : 'Toni'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E13
1 Feb 2023
People found this helpful8
I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. Elsa Ramsamy put forward two contractors to carry out boiler repairs and cylinder works from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems).... Read Full Review
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I receive great service as a ...
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5 Star Review
By : 'Jordan'
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : No
Postcode : E15
22 Jul 2022
People found this helpful0
I receive great service as a overseas landlord especially Su who can always sort out any problems related to my property in London for me. Thank... Read Full Review
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Nick Anota - 5 Star - credit ...
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5 Star Review
By : 'Chloe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
12 Mar 2021
People found this helpful0
We went to visit a property with Nick Anota. The initial property was not suitable for us however, Nick kindly organised and showed us 2 further properties which were brilliant. We are not local to London therefore Nick talked through which locations he thought were best, gave us a little tour of... Read Full Review
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Nick has been great since we ...
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5 Star Review
By : 'Karolina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
27 Jan 2021
People found this helpful0
Nick has been great since we moved into the property- he’s always been helpful and goes above and beyond to make sure we’re settled in and happy in our new home. He’s always friendly and is quick to respond to any queries! The whole team is super friendly and have... Read Full Review
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Great service from Nick at ...
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5 Star Review
By : 'alain'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA9
21 Jan 2021
People found this helpful0
Great service from Nick at Holland Properties. Always available to answer questions and provides good advice. On each occasion a tenancy has ended Nick has quickly found a new suitable... Read Full Review
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Moving is one of the most ...
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5 Star Review
By : 'Natalie'
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SE28
16 Jan 2021
People found this helpful0
Moving is one of the most stressful things a person can experience so it is important that the estate agent is friendly, helpful and understanding. Nick from Holland Properties has been just that. I have dealt with quite a few Estate agents from a tenants prospective and so far Nick has provided a... Read Full Review
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Very ...
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5 Star Review
By : 'MR'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DA9
4 Dec 2020
People found this helpful0
I rent through Holland Properties and always found them to be prompt and responsive to any asks I have of... Read Full Review
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Professional team with great ...
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5 Star Review
By : 'Blair'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E14
16 Nov 2020
People found this helpful0
Professional team with great service. Nick and Dan have been brilliant in letting my properties and Polina has been terrific in her ongoing support. Wouldn't operate without... Read Full Review
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Nick Anota and Holland ...
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5 Star Review
By : 'Arif'
Services : Letting (Property Management)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : CM1
16 Jun 2020
People found this helpful0
Nick Anota !!! Where do I start. Honest and very timely response !!! It is always good to have a good agency to manage and more so someone always accessible!!! For full management , Holland Properties and more so Nick are a one stop solution for landlords backed by a solid team!! can’t... Read Full Review
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Bad experience, didn't ...
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1 Star Review
By : 'Katarzyna'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE8
16 Jul 2019
People found this helpful4
Bad experience, didn't care about house issue, we had to fix things by ourselves. Big problem with mold - they said - wipe it off with cloth. They didn't get involved. In the end they took 400£ from our deposit - flat was in good... Read Full Review
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By : daniel coleman
19 Jul 2019Dear Katarzyna, Thank you for your review, obviously we are disappointed to receive a 1 star review especially as you had renewed your contract after the first year for a further 12 months so would...
Although it took about three ...
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5 Star Review
By : 'Alina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BALT
25 Jan 2018
People found this helpful0
Although it took about three weeks to rent, it all ended well. I thank Nick Anota for his patience. Thank you for your help ... Read Full Review
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Very impressed about Nick and ...
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5 Star Review
By : 'Zig'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E65N
27 Jun 2017
People found this helpful0
Very impressed about Nick and Tierney efficient service. Very responsive to messages, smooth progress with all paper work, easy to talk with and always offers a good deal! Nick and Tierney got things done without any problems. Highly... Read Full Review
Comments on Agent Fees
Super
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Tierney and Nick are fast, ...
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5 Star Review
By : 'KP'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E14
13 Jun 2017
People found this helpful1
Tierney and Nick are fast, polite and efficient. After viewing the flat, I asked for five bullet points to be addressed before a certain time because of the work schedule and all five bullet points were addressed within the specified times. They addressed all bullet points, no reply missing and... Read Full Review
Comments on Agent Fees
Appropriate
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Always very prompt response ...
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4 Star Review
By : 'A.S.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
5 May 2016
People found this helpful0
Always very prompt response and very supportive. He supported to sort it out when I had some troubles with utility company even after I moved... Read Full Review
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Excellent customer service, ...
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5 Star Review
By : 'ELSIE'
Services : Sales (As a Buyer)
Sold price : £227000
Would you recommend ? : Yes
Postcode : SE14
23 Mar 2016
People found this helpful0
Excellent customer service, Paige has been very patient and supportive and understanding along the process, the whole experience has been very pleasant, I would definitely recommend Holland properties to friends and... Read Full Review
What agent could do to change your mind?
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Comments on Agent Fees
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With a fair number of renting ...
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5 Star Review
By : 'Attila'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE16
7 Mar 2016
People found this helpful0
With a fair number of renting experience across the capital in the past decade I can fairly say that Holland Properties is one of the most professional kind I had to deal with. I literally walked in on a Saturday afternoon, having had in mind a couple of properties I had seen they advertised... Read Full Review
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Very impressed with Nick and ...
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5 Star Review
By : 'MG'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE14
2 Feb 2016
People found this helpful0
Very impressed with Nick and the Holland Properties staff. Nick made the end-to-end process of renting a property operate very smoothly. I first spoke to Nick after COB on Tuesday and before COB Wednesday I had an offer accepted and all landlord due diligence had been completed. In short, Nick... Read Full Review
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By : Nina Jewiss
2 Feb 2016Thank you very much for your kind words. From all of us at Holland Properties, we wish you well in your new...
Nick went out of his way to ...
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5 Star Review
By : 'Lauren'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
31 Oct 2015
People found this helpful0
Nick went out of his way to provide excellent service. Is extremely friendly and approachable. Would definitely recommend to any future... Read Full Review
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When we need to find ...
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4 Star Review
By : 'TommyM'
Services : Letting (As a Owner)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E149
13 Oct 2015
People found this helpful1
When we need to find prospective tenants, Nick in particular has been very helpful in providing frequent update to us on the current situation and also his personal suggestions. While the process took a bit longer than we originally thought, it mostly down to lack of suitors (assuming it's due to... Read Full Review
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By : selina westerman
13 Oct 2015Thank you so much for your review, we are pleased that we have been successful in finding you suitable tenants and hope to work with you for many years in the...
I have been dealing mainly ...
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5 Star Review
By : 'Greg'
Services : Letting (As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SE8
12 Oct 2015
People found this helpful0
I have been dealing mainly with Paige in relation to the letting out of my new-build flat. As a first time landlord, I have had a large number of questions and queries which Paige deals with quickly and professionally. He has been immensely helpful throughout the entire process and I would not... Read Full Review
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