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London, SE16
4.4/5, 25 Reviews
84% Recommended
82% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
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"Bad experience, didn't..."
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1 Star Review
By : 'Katarzyna'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SE8
16 Jul 2019
People found this helpful4
Bad experience, didn't care about house issue, we had to fix things by ourselves. Big problem with mold - they said - wipe it off with cloth. They didn't get involved. In the end they took 400£ from our deposit - flat was in good condition
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By : daniel coleman
19 Jul 2019Dear Katarzyna, Thank you for your review, obviously we are disappointed to receive a 1 star review especially as you had renewed your contract after the first year for a further 12 months so would have thought it wasn't so bad. Checking our files I can see that a number or repairs were made over your time in the property but if things were missed we can only apologise now you have vacated. With regards to the mould I can see there was an issue with the bathroom ceiling and the reception room. The matter was looked at by contractors and the matter was caused due to condensation from lack of ventilation. Looking at the property I can see the bathroom has a window but doesn't appear to have an extractor fan and this is a common occurrence in similar properties where tenants don't want to open the windows due to the room becoming too cold which obviously causes a build up of moisture especially in shared flats with only one bathroom. Taking your review on board we shall look to speak with the landlord with regards to adding an extractor fan. Unfortunately other than advising you to manage the situation better there was not much more could be done than to wipe down surfaces and try to open the windows more frequently. You should have been provided with a leaflet advising what the causes are and how to manage such a situation. I would also highlight that we cannot just take monies from your deposit, it was protected through the TDS and requires both landlord and tenant to agree before any monies can be returned to either party. Your landlord had requested deductions based on discrepancies outside of wear and tear between the check in and check out reports, these were discussed with you and your flatmates, some items amended and then all were agreed and signed off by each of you. It is very clearly stated in the deposit release form we provide to each tenant how to proceed should you not agree with the deductions and all details relating to the TDS are again given to you and advice offered to help start a claim should that be the direction you choose.
By : Katarzyna
22 Jul 2019We have been waiting for your help and someone who will come and solve house issue for a months. We renewed the contract for a flat because it is very difficult to find new one in London and moving is simply uncomfortable and stressful. We have repaired staff by ourselves and we paid for it. The floors in this flat are much better than when we moved in. There was a lot of paint stains. I sent email, I do not agree to these fees. We have no time and energy to argue with you, if we will we would get the money back probably in 3 months. We have used the flat for two years and the total amount of £ 160 for floors and the walls is definitely to high. I keep all emails from you and I have proof of how long we've been waiting for someone to fix house issues. For example - 11 months water was leaking from the kitchen tap
By : daniel coleman
29 Aug 2019Hi Katarzyna, I can see that the kitchen tap, blind and smoke alarm had a job sheet raised on 25th July 2018 and the smoke alarm was replaced as it was invoiced for in August 2018. The other items we had to get permission for replacement from the landlord and these were done before October as that is when an invoice was given by the contractor. Obviously from our records this isnt 11 months but I again can only apologise if you feel disappointed in our service. With regards to the TDS yes it would take 8-12 weeks but obviously you wouldnt have lost out on anything more and you may have been awarded monies back so I feel its unfair to blame us for dilapidation charges when you agreed to pay them. For future reference on your next let if charges are requested its not an argument, its filling in some forms and scanning in your evidence, a pretty simple process that doesnt take too long for you to complete, again I say that we would have been happy to help you with this should you have asked.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 94% | £227,000 | £227,000 |
| Lettings | 100% | 94% | £850 | £2,200 |
Address
Holland Properties Ltd
192 Lower Road, London, Greater London
SE16 2UN
020 7231 8160
Services offered
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1 Star Review
By : 'Toni'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E13
1 Feb 2023
People found this helpful8
I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. Elsa Ramsamy put forward two contractors to carry out boiler repairs and cylinder works from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems).... Read Full Review
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I receive great service as a ...
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5 Star Review
By : 'Jordan'
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : No
Postcode : E15
22 Jul 2022
People found this helpful0
I receive great service as a overseas landlord especially Su who can always sort out any problems related to my property in London for me. Thank... Read Full Review
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Nick Anota - 5 Star - credit ...
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5 Star Review
By : 'Chloe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
12 Mar 2021
People found this helpful0
We went to visit a property with Nick Anota. The initial property was not suitable for us however, Nick kindly organised and showed us 2 further properties which were brilliant. We are not local to London therefore Nick talked through which locations he thought were best, gave us a little tour of... Read Full Review
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Nick has been great since we ...
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5 Star Review
By : 'Karolina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
27 Jan 2021
People found this helpful0
Nick has been great since we moved into the property- he’s always been helpful and goes above and beyond to make sure we’re settled in and happy in our new home. He’s always friendly and is quick to respond to any queries! The whole team is super friendly and have... Read Full Review
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Great service from Nick at ...
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5 Star Review
By : 'alain'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA9
21 Jan 2021
People found this helpful0
Great service from Nick at Holland Properties. Always available to answer questions and provides good advice. On each occasion a tenancy has ended Nick has quickly found a new suitable... Read Full Review
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Moving is one of the most ...
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5 Star Review
By : 'Natalie'
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SE28
16 Jan 2021
People found this helpful0
Moving is one of the most stressful things a person can experience so it is important that the estate agent is friendly, helpful and understanding. Nick from Holland Properties has been just that. I have dealt with quite a few Estate agents from a tenants prospective and so far Nick has provided a... Read Full Review
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Very ...
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5 Star Review
By : 'MR'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DA9
4 Dec 2020
People found this helpful0
I rent through Holland Properties and always found them to be prompt and responsive to any asks I have of... Read Full Review
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Professional team with great ...
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5 Star Review
By : 'Blair'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E14
16 Nov 2020
People found this helpful0
Professional team with great service. Nick and Dan have been brilliant in letting my properties and Polina has been terrific in her ongoing support. Wouldn't operate without... Read Full Review
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Nick Anota and Holland ...
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5 Star Review
By : 'Arif'
Services : Letting (Property Management)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : CM1
16 Jun 2020
People found this helpful0
Nick Anota !!! Where do I start. Honest and very timely response !!! It is always good to have a good agency to manage and more so someone always accessible!!! For full management , Holland Properties and more so Nick are a one stop solution for landlords backed by a solid team!! can’t... Read Full Review
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Bad experience, didn't ...
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1 Star Review
By : 'Katarzyna'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE8
16 Jul 2019
People found this helpful4
Bad experience, didn't care about house issue, we had to fix things by ourselves. Big problem with mold - they said - wipe it off with cloth. They didn't get involved. In the end they took 400£ from our deposit - flat was in good... Read Full Review
Comments (3)Was this helpful?:
By : daniel coleman
19 Jul 2019Dear Katarzyna, Thank you for your review, obviously we are disappointed to receive a 1 star review especially as you had renewed your contract after the first year for a further 12 months so would...
Although it took about three ...
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5 Star Review
By : 'Alina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BALT
25 Jan 2018
People found this helpful0
Although it took about three weeks to rent, it all ended well. I thank Nick Anota for his patience. Thank you for your help ... Read Full Review
Comments (0)Was this helpful?:
Very impressed about Nick and ...
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5 Star Review
By : 'Zig'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E65N
27 Jun 2017
People found this helpful0
Very impressed about Nick and Tierney efficient service. Very responsive to messages, smooth progress with all paper work, easy to talk with and always offers a good deal! Nick and Tierney got things done without any problems. Highly... Read Full Review
Comments on Agent Fees
Super
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Tierney and Nick are fast, ...
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5 Star Review
By : 'KP'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E14
13 Jun 2017
People found this helpful1
Tierney and Nick are fast, polite and efficient. After viewing the flat, I asked for five bullet points to be addressed before a certain time because of the work schedule and all five bullet points were addressed within the specified times. They addressed all bullet points, no reply missing and... Read Full Review
Comments on Agent Fees
Appropriate
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Always very prompt response ...
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4 Star Review
By : 'A.S.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
5 May 2016
People found this helpful0
Always very prompt response and very supportive. He supported to sort it out when I had some troubles with utility company even after I moved... Read Full Review
Comments (0)Was this helpful?:
Excellent customer service, ...
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5 Star Review
By : 'ELSIE'
Services : Sales (As a Buyer)
Sold price : £227000
Would you recommend ? : Yes
Postcode : SE14
23 Mar 2016
People found this helpful0
Excellent customer service, Paige has been very patient and supportive and understanding along the process, the whole experience has been very pleasant, I would definitely recommend Holland properties to friends and... Read Full Review
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With a fair number of renting ...
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5 Star Review
By : 'Attila'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE16
7 Mar 2016
People found this helpful0
With a fair number of renting experience across the capital in the past decade I can fairly say that Holland Properties is one of the most professional kind I had to deal with. I literally walked in on a Saturday afternoon, having had in mind a couple of properties I had seen they advertised... Read Full Review
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Very impressed with Nick and ...
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5 Star Review
By : 'MG'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE14
2 Feb 2016
People found this helpful0
Very impressed with Nick and the Holland Properties staff. Nick made the end-to-end process of renting a property operate very smoothly. I first spoke to Nick after COB on Tuesday and before COB Wednesday I had an offer accepted and all landlord due diligence had been completed. In short, Nick... Read Full Review
Comments (1)Was this helpful?:
By : Nina Jewiss
2 Feb 2016Thank you very much for your kind words. From all of us at Holland Properties, we wish you well in your new...
Nick went out of his way to ...
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5 Star Review
By : 'Lauren'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
31 Oct 2015
People found this helpful0
Nick went out of his way to provide excellent service. Is extremely friendly and approachable. Would definitely recommend to any future... Read Full Review
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When we need to find ...
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4 Star Review
By : 'TommyM'
Services : Letting (As a Owner)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E149
13 Oct 2015
People found this helpful1
When we need to find prospective tenants, Nick in particular has been very helpful in providing frequent update to us on the current situation and also his personal suggestions. While the process took a bit longer than we originally thought, it mostly down to lack of suitors (assuming it's due to... Read Full Review
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By : selina westerman
13 Oct 2015Thank you so much for your review, we are pleased that we have been successful in finding you suitable tenants and hope to work with you for many years in the...
I have been dealing mainly ...
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5 Star Review
By : 'Greg'
Services : Letting (As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SE8
12 Oct 2015
People found this helpful0
I have been dealing mainly with Paige in relation to the letting out of my new-build flat. As a first time landlord, I have had a large number of questions and queries which Paige deals with quickly and professionally. He has been immensely helpful throughout the entire process and I would not... Read Full Review
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