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Quay Property
3.5/5, 11 Reviews
64% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
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"Avoid Quay Property at all..."
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1 Star Review
H
By : 'Bryony'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : M5
15 May 2023
People found this helpful0
If only there was a 0 star option. Avoid Quay Property at all costs. They demonstrate a complete lack of professionalism, disregard for legal obligations, and an overall failure to meet basic standards of customer service. TL/DR - They don't give a crap about tenants, will attempt to steal your deposit and lie about what the landlord says. Firstly, Quay Property violated the legally required 24 hours' notice period to view the property DESPITE REQUESTING EXTRA NOTICE DUE TO DISABILITY. 'H' turned up completely unannounced and proceeded to manipulate his way into the property. When I expressed my anger at this he condescendingly said 'yeah but it's only happened once'. This not only infringed upon my rights as a tenant but also completely disregarded my disability and disrupted my privacy and peace of mind. Additionally, Quay Property have done everything within their power to prolong the deposit return process, refusing or purposely taking weeks to provide: The check out report Proposed deductions Quotes for proposed deductions Breakdown of proposed deductions Evidence of a professional clean performed prior to moving in Any correspondence or communication of attempt to resolve any of the above. After 40 days we still had not had any response to our objections to ridiculous proposed deductions or the return of the non-dispute amount of deposit. This deliberate refusal to provide the necessary information raises serious concerns about this agency's integrity and compliance with legal requirements. My attempts to discuss and resolve the aforementioned issues were met with silence, as the agency failed to respond to any of my emails. This lack of communication is unprofessional and displays a disregard for basic customer care. At the 40 day mark they decided to come up with a new outrageous attempt to steal our money - claiming that we broke the bed which was clearly already broken in the check in report. We sent images demonstrating this. Furthermore they claimed this had come from the landlord, which I highly doubt as these seemed like decent people who would not attempt to charge tenants for something that was already damaged when they arrived. This was the final straw and our patience had ran out. We replied yet again with our evidence and requested a dispute be initiated immediately. They released our full deposit within 30 minutes of that email, proving that they knew they had absolutely no right to any of our deposit. Most letting agents are poor, these are diabolical. I'll look forward to their reply to this review, somehow finding a way to blame us like they have in every other negative review. Your agency is a sham, take some accountability.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £0 | £0 |
| Lettings | 67% | 86% | £1,100 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 2 | 1 | 1 | 0 | 2 | 0 | 0 | 3 |
Address
Quay Property
Digital World Centre, 1 Lowry Plaza, The Quays, Manchester, Greater Manchester
M50 3UB
0161 9206487
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Avoid Quay Property at all ...
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1 Star Review
By : 'Bryony'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M5
15 May 2023
People found this helpful0
If only there was a 0 star option. Avoid Quay Property at all costs. They demonstrate a complete lack of professionalism, disregard for legal obligations, and an overall failure to meet basic standards of customer service. TL/DR - They don't give a crap about tenants, will attempt to ... Read Full Review
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Thank you Quay Properties - ...
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5 Star Review
By : 'Lucy'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M3
10 May 2021
People found this helpful0
Thank you Quay Properties - best service of any agent I have dealt with and always answer emails quickly and assist in every way they can. ... Read Full Review
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Thank you Quay properties for ...
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5 Star Review
By : 'Laura'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M50
16 Sept 2020
People found this helpful0
Thank you Quay properties for an excellent service. We dealt with H Initially for our flat hunt in Salford Quays. He was always very quick to respond to calls and emails. Very polite, helpful and professional. Myself and my partner have had lots of issues in past with letting agents but we both ... Read Full Review
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This agency has several ...
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1 Star Review
By : 'Dr'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M50
15 Jun 2020
People found this helpful1
This agency has several issues at the outset. They are rude, do not introduce themselves properly on phone, and give patronising unsolicited advice if they disagree with the customer. The staff seem to be struggling with the realities at their work and take their frustration out on the customer. ... Read Full Review
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By : Sara
15 Jun 2020Having listened into the calls as per our website terms, and always believing the customer is right in this instance we must disagree. I feel some of your review is actually your frustrations We...
Terrible ...
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1 Star Review
By : 'Phuong'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M50
6 Nov 2019
People found this helpful0
Terrible service I was only planning to arrange a viewing with this agency. However, the guy on the phone was so rude. He questioned and answered like I am begging him to do me a favor. Constantly asking: 'what time?', 'what time?' with no respect. Even when I said the time ... Read Full Review
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We went for a viewing with ...
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1 Star Review
By : 'Gethin'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : M50
21 Oct 2019
People found this helpful1
We went for a viewing with Quay Property last Friday. The person who did our viewing was completely unorganised. She didn't know how to open the doors to the building, and when we finally got in she tried opening the doors to the wrong flat. When I suggested she try the other one, she said it ... Read Full Review
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Quay properties did a great ...
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5 Star Review
By : 'DR'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M50
5 Dec 2017
People found this helpful0
Quay properties did a great job for me as a managing agent. Sara provided support and advice when I was getting my place ready for rent and found me suitable and agreeable tenants. She and her staff managed the property better than I would have myself, as if it was their own! I would highly ... Read Full Review
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When we moved to Manchester ...
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5 Star Review
By : 'Sarah'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : M50
2 Nov 2017
People found this helpful0
When we moved to Manchester from overseas a couple of years ago, we didn't think the real estate person (Sara) FaceTiming to show us a property would also be the person who would help us to buy where we were renting. Sara and H helped to push through our sale, navigate the nuances of a British ... Read Full Review
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Our daughter had her eyes on ...
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5 Star Review
By : 'Mr'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : M53F
18 Oct 2017
People found this helpful0
Our daughter had her eyes on one of the property as it was convenient to her work. Now can you imagine our delight when we secured the DEAL .All with the support and quick thinking H He informed me that there are some 5/7 prospective clients who have arranged viewings. But a gamble / Big Gamble ... Read Full Review
Comments on Agent Fees
I wasn't involved in agent fees
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I contacted H as had seen a ...
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5 Star Review
By : 'Nigel'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : M50
4 Sept 2017
People found this helpful0
I contacted H as had seen a few properties that Quay Properties had advertised on-line. From my first contact, H was professional, knowledgable, and helpful, with good communication throughout the process. H had suggested a higher marketing price than another well established agent. I was slighly ... Read Full Review
Comments on Agent Fees
Their fees were comparable to others and exactly what I had agreed.
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Quay Property found quickly a ...
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5 Star Review
By : 'Luiz'
Branch : Manchester, Digital World Centre, 1 Lowry Plaza, The Quays
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M50
16 Feb 2017
People found this helpful0
Quay Property found quickly a property as my family needs ! In a few days the agent found an apartment as we describe, and sent our ... Read Full Review
Comments on Agent Fees
Fair fees
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
