Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers. A quick summary would be as follows, detailed summary afterwards: - they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already. - the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it. - don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically. - don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department. Be extremely sceptical of their positive reviews which mostly come from new Google accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former. When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”. The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down. Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him. Do not use this agent if you want a serious, professional and reliable service - the other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.