If I could give zero, I would. Contacted them 2 weeks ago to ask for a probate valuation after our mum passed away. We were told they could not do a desktop valuation. It would need to be an appointment at the property. My sister explained that although she was the executor, it would be me attending the appointment as I lived closer, although none of us are local. Appointment initially arranged for last Tuesday, but we were asked to rearrange due to staff sickness. Rearranged for 11am today instead. Reminder text received at 9am to confirm appointment. They then sent a text to my sister asking her to call them regarding the valuation even though they knew it was me attending the appointment so they could have texted or rang me. My sister was at work, so she sent the message on to me. I rang them to be told they have done a desktop valuation as its only for probate. I've taken a day off work and driven for more than an hour after rearranging my life after they cancelled last week's appointment to be told it was all completely unnecessary. I'm incredibly upset that we've been treated this way at a really difficult time for our family. Its safe to say that we won't be using them to sell the property after this. I just hope they treat other grieving families better than us.