Had the worse experience with Entwistle. All this company is bothered about is hitting their bonus's. We made an offer 15k below asking price and 2 days later we still hasn't heard back from entwistle. We went in and was told he had received offers above asking price but was still waiting to here back from the vender. He called us 10 mins after leaving to say if we offer asking price it was ours. I said I would only go to 5k less than asking price if they took it off the market. He said he would once survey was booked. The day the survey was in progress they called to say a cash buyer had been in and offered 7k more an if we wanted to proceed we would have to match it. I called my surveyor to see if he could cancel the survey but he was already surveying the house and whilst on the phone to him he took another call of entwistle who asked if he could hurry as they had someone waiting to view it. He advised that this was unethical and he would have to inform me of the fact they were letting others view after my offer had been excepted and I had paid £500 for a survey. We later found out that there was no cash buyer only a couple who were yet to sell their house. But by then we had agreed to up our offer. Tom the branch manager was caught out a number of times telling blatant lies. Do not trust this man and this branch as they will do anything to get the price they want as to hit their bonus's. They do not have their clients best interests at heart. They are just cowboys. Stay clear of buying or selling through this branch. The sale never went through as the property was down valued and Entwistle advised their client not to lower their asking price even though initially they excepted a 5k lower than asking price offer originally.