By : 'Fiona' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : L22
21 Mar 2023
People found this helpful0
If I could give zero, I would.
Contacted them 2 weeks ago to ask for a probate valuation after our mum passed away. We were told they could not do a desktop valuation. It would need to be an appointment at the property. My sister explained that although she was the executor, it would be me... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 21st Mar 2023
If I could give zero, I would. Contacted them 2 weeks ago to ask for a probate valuation after our mum passed away. We were told they could not do a desktop valuation. It would need to be an appointment at the property. My sister explained that although she was the executor, it would be me attending the appointment as I lived closer, although none of us are local. Appointment initially arranged for last Tuesday, but we were asked to rearrange due to staff sickness. Rearranged for 11am today instead. Reminder text received at 9am to confirm appointment. They then sent a text to my sister asking her to call them regarding the valuation even though they knew it was me attending the appointment so they could have texted or rang me. My sister was at work, so she sent the message on to me. I rang them to be told they have done a desktop valuation as its only for probate. I've taken a day off work and driven for more than an hour after rearranging my life after they cancelled last week's appointment to be told it was all completely unnecessary. I'm incredibly upset that we've been treated this way at a really difficult time for our family. Its safe to say that we won't be using them to sell the property after this. I just hope they treat other grieving families better than us.
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1 Star Review
By : 'Dean' Services : Sales( Prospective Vendor/Buyer ) Sold price : £250000 Would you recommend ? : No Postcode : L23
9 Oct 2017
People found this helpful3
Had the worse experience with Entwistle.
All this company is bothered about is hitting their bonus's.
We made an offer 15k below asking price and 2 days later we still hasn't heard back from entwistle. We went in and was told he had received offers above asking price but was still... Read Full Review
Comments on Agent Fees
The vender we wanted to buy off had payed for a premium listing. Do not know of their prices.
Services : Sales( Prospective Vendor/Buyer )Date: 8th Oct 2017
Had the worse experience with Entwistle. All this company is bothered about is hitting their bonus's. We made an offer 15k below asking price and 2 days later we still hasn't heard back from entwistle. We went in and was told he had received offers above asking price but was still waiting to here back from the vender. He called us 10 mins after leaving to say if we offer asking price it was ours. I said I would only go to 5k less than asking price if they took it off the market. He said he would once survey was booked. The day the survey was in progress they called to say a cash buyer had been in and offered 7k more an if we wanted to proceed we would have to match it. I called my surveyor to see if he could cancel the survey but he was already surveying the house and whilst on the phone to him he took another call of entwistle who asked if he could hurry as they had someone waiting to view it. He advised that this was unethical and he would have to inform me of the fact they were letting others view after my offer had been excepted and I had paid £500 for a survey. We later found out that there was no cash buyer only a couple who were yet to sell their house. But by then we had agreed to up our offer. Tom the branch manager was caught out a number of times telling blatant lies. Do not trust this man and this branch as they will do anything to get the price they want as to hit their bonus's. They do not have their clients best interests at heart. They are just cowboys. Stay clear of buying or selling through this branch. The sale never went through as the property was down valued and Entwistle advised their client not to lower their asking price even though initially they excepted a 5k lower than asking price offer originally.
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a total waste of air these people
cowboys is an insult to gun slingers
all they want you to do is buy their services through their mortgage advisor steer very...
Having been told of a offer ...
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1 Star Review
By : 'dissapointed' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : L23
16 Dec 2014
People found this helpful6
Having been told of a offer accepted on a property, on entwistles advice to get a mortgage in place asap which i did whithout delay [2days] I was told the property was proceeding and to organise a survey [£400] I was told that the seller was happy and that a quick sale would be great.
3 days... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 16th Dec 2014
Having been told of a offer accepted on a property, on entwistles advice to get a mortgage in place asap which i did whithout delay [2days] I was told the property was proceeding and to organise a survey [£400] I was told that the seller was happy and that a quick sale would be great. 3 days later I got told that a cash offer had come in and that they were putting it forward, unless I wanted to incrfease my offer. I found this a bidding war that entwistle had created. They told people of my offer which I thought was confidential, and so as a result I had lost the property. They failed to answer an email asking them to stop the survey so I would not lose any money but they never answered it. All in all a very unreliable service which they choose to work to there own advantage. They are rule benders and very unprofessional.
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They pulled the same stunt with us. Told us once we had a survey booked the house would be taken off the market. When the survey was in progress they called me saying a cash buyer had just come in...
Terrible lack of ...
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1 Star Review
By : 'Mrs' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : L23
3 Oct 2014
People found this helpful8
Terrible lack of communication. The agent actually emailed me a link of the house that we were meant to be buying stating that is was "new to the market". This was when we were days away from completing. Apparently it was to "shake us up a bit and make us move a bit quicker".An... Read Full Review
Terrible lack of communication. The agent actually emailed me a link of the house that we were meant to be buying stating that is was "new to the market". This was when we were days away from completing. Apparently it was to "shake us up a bit and make us move a bit quicker".An email explaining the situation would have been much more appropriate. Very slow at getting back to us, staff surly and grumpy. Would try to avoid at all costs in future
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