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Marylebone, London W1G
4.3/5, 6 Reviews
67% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
"One of the worst experience..."
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1 Star Review
Richard
Marielle
By : 'HANNE OUMAR'
Services :
Rent PCM : £2500
Would you recommend ? : No
Postcode : W1U
22 Feb 2022
People found this helpful0
One of the worst experience renting in London (should have seen it from the beginning): Visited a flat with them in Marylebone in Feb. 2021 that I selected for a move in date 10th of April 2021. One of my requirements was to have optic fibre installed in the flat due to the pandemic on move in date, which *of course* they agreed to and promised ... well first surprise, nothing was done when I moved in and I've had to chase them till.... End of May, so that the broadband provider could be allowed in. The staff is entitled and very rude: asked for a 2nd set of keys upon move in, which got "refused" and the explanation was that "the only second key we got is for management". I've had to argue with them on that too, and push back a LOT in order to have these 2nd keys. Of course the person who's done the viewing with me and agreed on my requirements was no longer answering my calls or texts when these issues happened. Last but not least, make sure you thoroughly check your LEASE: my rent was agreed upon in the lease at a certain amount, even though I had a 12 months lease, the deal was that it would be reconducted if I was happy with the flat. They've contacted me in JANUARY to know if I was intending to stay, when I said yes, they've had the AUDACITY to tell me that the landlord and them would be raising the rent of 20%! (YES 20%!). When I challenged them on the legality of this, the answer was that I got a "covid price" and now that the market is back to normal if I'm not happy, I can just leave? After all of this, the "associate partner" in charge of tenancy has the NERVE to send me flats ads in the area thinking I'd rent with them EVER AGAIN? Now the last straw is them initiating viewings on the flat and telling me I have an attitude because I'm not bending backwards for them! RUN IF YOU CAN - there are way better real estate agencies in Marylebone!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,500 | £2,500 |
Address
Carter Jonas
37 New Cavendish Street, London, Greater London
W1G 9TL
020 7486 8866
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Carter Jonas Branches (View All 36)
Had a great experience with ...
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5 Star Review
By : 'Rahul'
Services : 2
Would you recommend ? : Yes
Postcode : W1U
6 Sept 2025
People found this helpful
Had a great experience with Carter Jonas. My account manager changed halfway through my lease, seamless transition, the agent handling my property hit the ground running. Rav Pooni is an absolute asset to the Carter Jonas brand & does the company good to have people like him working... Read Full Review
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Excellent ...
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5 Star Review
By : 'Joanna'
Services : Letting( As a Tenant )
Sold price : £3033
Would you recommend ? : Yes
Postcode : W1H
5 Aug 2025
People found this helpful0
Rav is an exceptional property manager, proactive, responsive, and always going above and beyond. Truly outstanding service! Thank... Read Full Review
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Really easy to work with, ...
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5 Star Review
By : 'kaly'
Services : 2
Sold price : £9
Would you recommend ? : Yes
Postcode : W1U
24 Jul 2025
People found this helpful
Really easy to work with, very clear, and thorough. available always and ready to... Read Full Review
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One of the worst experience ...
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1 Star Review
By : 'HANNE'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : W1U
22 Feb 2022
People found this helpful0
One of the worst experience renting in London (should have seen it from the beginning): Visited a flat with them in Marylebone in Feb. 2021 that I selected for a move in date 10th of April 2021. One of my requirements was to have optic fibre installed in the flat due to the pandemic on move in... Read Full Review
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Homie has happily worked with ...
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5 Star Review
By : 'Sami'
Services : Other
Would you recommend ? : Yes
Postcode : W1
15 Feb 2018
People found this helpful0
Homie has happily worked with Carter Jonas on countless occasions. Every experience has been a positive one. We have placed numerous applicants in beautiful flats together. It is always a pleasure to work with Andrew, Neil and the gang at Crater Jonas... Read Full Review
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Marielle is a pleasure to ...
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5 Star Review
By : 'GN'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W86R
16 Oct 2017
People found this helpful0
Marielle is a pleasure to work with, she LISTENED to what I was looking for. A very Professional no nonsense... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:25:15 AM by allAgents
