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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 475 Reviews
97% Recommended
93% sales valuation accuracy
84% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Carter Jonas
70 White Hart Lane, London, Greater London
SW13 0PZ
020 8741 7400
COMPLAINTS PROCEDURE FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES Carter Jonas is committed to providing a professional service to all clients and customers and if something goes wrong we need to know about it. If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office please write to us giving as much detail as possible. By email to complaints@carterjonas.co.uk Or/ By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your complaint to the Property Ombudsman, details below. So that you know what to expect we have summarised the typical stages of reviewing a complaint. Acknowledgement ? You will receive an acknowledgement that we have received your complaint within 3 working days. Investigation ? We will investigate the circumstances of your complaint and discuss with the local Office where appropriate. Findings ? We will provide a written summary of our findings within 15 working days of sending you the acknowledgement letter. Review ? If you wish to comment or request a further review you should contact us again. Final response ? We will then have 15 working days to complete our review at which time we will send you a final written viewpoint on the matter. If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months of our final review letter. You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP (www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:53:03 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 132 | 5 | 212 | 41 | 38 | 2 | 14 | 2 | 14 | 15 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93.00% | 89% | £270,000 | £3,000,000 |
| Lettings | 84% | 89% | £300 | £8,000 |
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By : 'Alex'
Branch : Winchester, 9-10 Jewry Street
Services : 1
Would you recommend ? : Yes
Postcode : SO23
Steph, Lauren and the team are some of the most knowledgeable, talented and caring property professionals I've worked with. Their obvious passion and dedication to the industry has been obvious in all of my dealings with them. They're a joy to work ... Read Full Review
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By : 'Nikki'
Branch : Fulham London, 783 Fulham Road
Services : 3
Sold price : £1975000
Would you recommend ? : Yes
Postcode : SW6
We recently sold our house in Fulham and were very impressed with the service we received from Carter Jonas, with a special mention to Mandy Jacobs. They put together a really great sales brochure the property and helped us through every stage of the process. We could’ve been happier. Thank ... Read Full Review
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By : 'Emma'
Branch : Winchester, 9-10 Jewry Street
Services : 2
Sold price : £6000
Would you recommend ? : Yes
Postcode : SO23
We had a fabulous experience with Carter Jonas who helped us secure our dream rental. They were extremely knowledgeable and responsive. Would ... Read Full Review
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By : 'John'
Branch : Winchester, 9-10 Jewry Street
Services : 1
Would you recommend ? : Yes
Postcode : SO22
Our family have used Cartier Jonas over ten years to market our property and find tenants. We have always had exemplary service and excellent advice covering all the legal aspects of tenancy and property ... Read Full Review
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By : 'Keara'
Branch : Winchester, 9-10 Jewry Street
Services : 2
Sold price : £1400
Would you recommend ? : Yes
Postcode : SO21
We have just started renting a property through Carter Jonas. Communication through the whole process has been fantastic. Our assigned agent Tessa has been very helpful, but also informed us when she was not in and ensure her colleagues were up to speed on everything. Great service, thank ... Read Full Review
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By : 'TY'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
2 weeks, 2 days for a sale - thanks to Carter Jonas! Mandy, Weyland and Leo are exceptionally hard working and professional. They helped us navigate the sale of our family home from start to finish - especially all the behind the scene solicitor and to and fro between all parties. Swift ... Read Full Review
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Wayland
By : 'Rosie'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales team. We had our heart set on a property and got it under offer. We then instructed Carter Jonas in the hope we could sell our place in time - they swung into action ... Read Full Review
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Mandy
By : 'Ann'
Branch : Fulham London, 783 Fulham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW6
Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and knowledgeable professional in her field. Thank ... Read Full Review
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Mandy
By : 'T'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Buyer )
Sold price : £2000000
Would you recommend ? : Yes
Postcode : SW6
Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy which created a smooth process, completed within few ... Read Full Review
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Wayland
By : 'S'
Branch : Bishopspark London, 361 Fulham Palace Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
Carter Jonas, Bishops Park, Fulham Palace Road, London Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as ... Read Full Review
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Zaza
By : 'Anon'
Branch : Winchester, 9-10 Jewry Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SP5
Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by the agent and when put forward to the landlord (the Church of England apparently) I was told by the same agent (Zaza Oswald) that unequivocally no offers lower than asking would be ... Read Full Review
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Becky
By : 'Nataliya'
Branch : Marlborough, 93 High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN8
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a ... Read Full Review
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Carter
Helen
By : 'margaret'
Branch : Marlborough, 93 High Street
Services : Sales( As a Buyer )
Sold price : £747000
Would you recommend ? : Yes
Postcode : SN8
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new ... Read Full Review
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Mandy
By : 'Ana'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW6
Very professional, reliable and supportive. Mandy was very responsive, knowledgable and maintained an excellent level of communication throughout the whole process. Carter Jonas’ level of service is definitely above market and I’m looking forward to working with them again in ... Read Full Review
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Wayland
By : 'Patrick'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : SW6
Easy sale with Wayland and many years of good lettings over the years from Igor and the team. Good communications throughout. Thank ... Read Full Review
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Mandy
Wayland
By : 'Lucy'
Branch : Fulham London, 783 Fulham Road
Services : Sales( As a Vendor )
Sold price : £583000
Would you recommend ? : Yes
Postcode : SW6
I recently sold my flat with Carter Jonas and I highly recommend them. Very helpful, efficient, and always at the end of WhatsApp being so helpful, especially Wayland and Mandy. They are so friendly and truthful and selling my flat went very smoothly. Nothing was too much trouble for them. Selling ... Read Full Review
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By : 'M'
Branch : The Marque Cambridge, The Marque, 141 Hills Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CB5
I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I ... Read Full Review
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By : 'Jenny'
Branch : York, 82 Micklegate
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO23
Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to fight to get my deposit back. I can honestly say I would ... Read Full Review
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Sam
David
By : 'J'
Branch : York, 82 Micklegate
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO31
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit back. DO NOT USE THIS AGENCY I would personally rather ... Read Full Review
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Fred
By : 'Adam'
Branch : Marlborough, 93 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN8
Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind throughout the process, which he made very easy indeed. Will definitely make sure we use Carter Jonas for any estate agent business in the future, and highly recommend you do the same - ... Read Full Review
