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The Marque Cambridge, Cambridge CB2

2.7/5, 23 Reviews
48% Recommended

67% sales valuation accuracy

67% letting valuation accuracy

45% sales fee satisfaction

45% letting fee satisfaction

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Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales67%45%£0£0
Lettings67%45%£750£2,300
Address

Carter Jonas
The Marque, 141 Hills RoadCambridge, Cambridgeshire
CB2 8RJ
01223 403330

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Carter Jonas Branches (View All 24)
I had a very bad experience ...

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1 Star Review

By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CB5

11 May 2023
People found this helpful2

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I... Read Full Review


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Absolutely terribleContacted ...

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1 Star Review

By : 'Martin'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NN6

25 Jun 2021
People found this helpful1

Absolutely terrible Contacted on 4 occasions regarding a property with no response Not even a return phone call Would never use this company for any of My business 1 star is too good for... Read Full Review

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Unprofessional company. They ...

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1 Star Review

By : 'Peymans'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB2

6 Aug 2020
People found this helpful0

Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks I asked them again, they said please find someone else as we cant help you with the valuations. We never got a proper answer to why they couldn't conduct the... Read Full Review

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Having worked with Carter ...

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4 Star Review
UserName

By : 'N'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB5

31 Mar 2020
People found this helpful0

Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but then we found ourselves amidst the pandemic. Needless to say, it was difficult; but Livia Neal persisted and then pulled it off just as the government started telling us not to move house. She... Read Full Review

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No I will not take ...

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1 Star Review

By : 'Nora'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CB4

2 Mar 2020
People found this helpful0

No I will not take responsibility for what my agents said We've been asking about procedures for early termination since we viewed our property and verbally informed by multiple agents that we would just be able to leave, providing we give three weeks' notice. When we gave notice, a... Read Full Review

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Students ...

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1 Star Review

By : 'G'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : CB1

14 Feb 2020
People found this helpful1

Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee written into ... Read Full Review

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Incredibly incapable letting ...

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1 Star Review

By : 'Albigino'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB

1 Jun 2019
People found this helpful1

No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it. We paid a three hounded pound agency fee to move in and the... Read Full Review


Comments on Agent Fees

Too high

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Very Unprofessional.Do not ...

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1 Star Review
UserName

By : 'Albert'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : CB5

21 May 2019
People found this helpful5

We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to move on a given date and decided to go ahead and get... Read Full Review

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Amazing ...

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5 Star Review
UserName

By : 'Cyndy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB

14 Feb 2019
People found this helpful0

Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every too much for... Read Full Review


Comments on Agent Fees

The fees are fine for us!

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Professional and ...

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5 Star Review
UserName

By : 'Karly'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : CB42

17 Dec 2018
People found this helpful0

From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely... Read Full Review


Comments on Agent Fees

I’m not sure how their fees compare to other agents but it was always clear and easy to make payments. They were very diligent agents so I was happy to pay for their services.

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Highly professional and ...

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5 Star Review
UserName

By : 'Clive'
Services : Letting( As a Owner )
Rent PCM : £2
Would you recommend ? : Yes
Postcode : CB2

27 Nov 2018
People found this helpful0

I put our flat up for rent and Carta Jonas Cambridge were extremely impressive in coming round to view the property (Steph came within 90 minutes of me ringing them). A very good tenant was found within a few days, and Emilia has been exceptional in her professionalism in preparing documents... Read Full Review


Comments on Agent Fees

normal (not excessive) for the work done

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We would like to take this ...

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5 Star Review
UserName

By : 'Joanne'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CB30

27 Jul 2017
People found this helpful0

We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK from Carter Jonas in 2016. Pauline... Read Full Review


Comments on Agent Fees

Good

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My family and I had a very ...

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1 Star Review

By : 'Very'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : CB22

29 Jun 2017
People found this helpful8

My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, especially to our young... Read Full Review


Comments on Agent Fees

In the list of all we had to experience the price was too high, both financially and emotionally.

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go somewhere else! the worst ...

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1 Star Review

By : 'dede'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1

13 Jun 2017
People found this helpful9

go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to... Read Full Review

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I WOULDN'T EVEN RATE 1 ...

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1 Star Review
UserName

By : 'Swan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE24

17 May 2017
People found this helpful7

I WOULDN'T EVEN RATE 1 STAR!!! Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a broken extractor fan that was taken away from the... Read Full Review


Comments on Agent Fees

ABSOLUTELY HORRENDOUS!!!!! £480 for referencing and application fees!!!

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Excellent service throughout ...

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5 Star Review
UserName

By : 'pippaC'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : CB5

17 Jan 2017
People found this helpful1

Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings... Read Full Review


Comments on Agent Fees

Good value for excellent service received

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Absolutely brilliant service ...

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5 Star Review
UserName

By : 'Adriano'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB1

16 Nov 2016
People found this helpful0

Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10... Read Full Review

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I have been supported by Ann ...

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5 Star Review

By : 'Eric'
Services : Letting( As a Tenant )
Rent PCM : £2
Would you recommend ? : Yes
Postcode : CB2

13 Nov 2016
People found this helpful0

I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and future landlord, I intend to... Read Full Review

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Jacob has been extremely ...

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5 Star Review
UserName

By : 'Em'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : CB5

17 Oct 2016
People found this helpful0

Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. We had an awful experience with our last... Read Full Review

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Jake was brilliant! He was ...

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5 Star Review
UserName

By : 'Geeta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB3

7 Oct 2016
People found this helpful0

Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES Carter Jonas is committed to providing a professional service to all clients and customers and if something goes wrong we need to know about it. If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office please write to us giving as much detail as possible. By email to complaints@carterjonas.co.uk Or/ By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your complaint to the Property Ombudsman, details below. So that you know what to expect we have summarised the typical stages of reviewing a complaint. Acknowledgement ? You will receive an acknowledgement that we have received your complaint within 3 working days. Investigation ? We will investigate the circumstances of your complaint and discuss with the local Office where appropriate. Findings ? We will provide a written summary of our findings within 15 working days of sending you the acknowledgement letter. Review ? If you wish to comment or request a further review you should contact us again. Final response ? We will then have 15 working days to complete our review at which time we will send you a final written viewpoint on the matter. If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months of our final review letter. You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP (www.tpos.co.uk). Our registration number with TPOS is R00346.

Last updated at 1/25/2018, 6:58:19 AM by allAgents

Awards won by Carter Jonas, Cambridge CB2 8RJ

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