I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I... Read Full Review

Absolutely terrible Contacted on 4 occasions regarding a property with no response Not even a return phone call Would never use this company for any of My business 1 star is too good for... Read Full Review

Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks I asked them again, they said please find someone else as we cant help you with the valuations. We never got a proper answer to why they couldn't conduct the... Read Full Review

Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but then we found ourselves amidst the pandemic. Needless to say, it was difficult; but Livia Neal persisted and then pulled it off just as the government started telling us not to move house. She... Read Full Review

No I will not take responsibility for what my agents said We've been asking about procedures for early termination since we viewed our property and verbally informed by multiple agents that we would just be able to leave, providing we give three weeks' notice. When we gave notice, a... Read Full Review

Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee written into ... Read Full Review

No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it. We paid a three hounded pound agency fee to move in and the... Read Full Review

We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to move on a given date and decided to go ahead and get... Read Full Review

Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every too much for... Read Full Review

From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely... Read Full Review

I put our flat up for rent and Carta Jonas Cambridge were extremely impressive in coming round to view the property (Steph came within 90 minutes of me ringing them). A very good tenant was found within a few days, and Emilia has been exceptional in her professionalism in preparing documents... Read Full Review

We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK from Carter Jonas in 2016. Pauline... Read Full Review

My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, especially to our young... Read Full Review

go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to... Read Full Review

I WOULDN'T EVEN RATE 1 STAR!!! Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a broken extractor fan that was taken away from the... Read Full Review

Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings... Read Full Review

Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10... Read Full Review

I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and future landlord, I intend to... Read Full Review

Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. We had an awful experience with our last... Read Full Review

Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the... Read Full Review