My wife and I are Landlords seeking a Tenant Find Only Service All was going well until an unfortunate situation occurred for the agency whereby the tenants they had found for us decided to approach another agency. The letting agents were helpful in initially finding us a potential tenant, thanks to Ashleigh and Stuart. However, when we alerted them that the tenants were now approaching another agency (to avoid fees that Urban & Rural charge, that other agencies do not - which clearly has nothing to do with us) the agency dealt with this in a very unprofessional manner. Fair enough Stuart did all the leg work for us, which we were thankful for, but the tenants looking elsewhere was out of our hands. Nonetheless, the manager Daniel was passing messages on through Stuart, threatening if we take the tenant on through the other agency we would be obliged to pay their "fees". Little did he know, we work in the legal sector and aren't stupid enough to do so. We made it clear there would not be any fees paid as there were no agreements signed. We further explained we played our part in letting them know that the tenants had started checks with another agency and he had the audacity to say we were favouritising the other agents. Not only that, but when we finally got on a call with Dan himself and explained there was nothing else we could do about this, he immaturely suggested we tell the other agents they had to return the tenants to Urban & Rural. His response was unprofessional and whiney, and to embarrass himself more we felt like we were a child between a bad divorce. Why would we as landlords, tell another agent to stop acting because someone else found them first??? He was prepared to ruin our reputation and create a hostile environment with other agencies and ruin a relationship with potential tenants, which makes us think he was only after the money. When we challenged him he rudely cut the line on us. We were going to request the director of the branch to give us a call, only to find out he was the Director. Only Lord knows who put him there!! Due to the unprofessionalism on Dans part, we sent an email of dissatisfaction and requested for our property to be removed from their listing with immediate effect. The listing was removed but we received no acknowledgement, probably due to embarrassment of their own Director behaving like a child throwing a tantrum in this matter! Please find email attached.

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