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Dorking, RH4

2.8/5, 23 Reviews
48% Recommended

50% sales valuation accuracy

50% letting valuation accuracy

53% sales fee satisfaction

54% letting fee satisfaction

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"The Property Management team..."

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1 Star Review

By : 'JACQUELINE'
Services :
Would you recommend ? : No
Postcode : RH3

13 Oct 2021
People found this helpful0

The Property Management team are hopeless; we had water pouring through light fittings from the flat above and they couldn't manage to send an electrician to make it safe. Weeks later and I have yet to receive compensation from the owner fo the flat above. I am at the stage now where I will probably have to start legal proceedings but White and Sons are refusing to give ,me the landlord's name. The staff do not understand the law and their legal obligations. Shockingly bad

Was this helpful?:

By : Jennie Fundell

14 Oct 2021

We are fully aware of your unfortunate situation and have attempted to resolve matters with our trusted trade professionals. Unfortunately, this issue is exacerbated as we do not manage your shop, nor the building. As explained, we are unable to provide you with the Landlord’s details as this would be in breach of GDPR, although we are happy to pass on any correspondence from you. We understand you have been in contact with our Senior Partner and every effort will be made to facilitate an early resolution of the situation you find yourself in. Kind regards, White & Sons


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales50.00%53%£470,000£470,000
Lettings50%54%£700£3,000
Address

White & Sons
104 High StreetDorking, Surrey
RH4 1AZ
01306 887654, 01306 876902

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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White & Sons Branches (View All 4)
professional knowledge in ...

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5 Star Review
UserName

By : 'Peter'
Services : Property Management
Would you recommend ? : Yes
Postcode : SM2

8 Nov 2023
People found this helpful0

professional knowledge in property management After the handover of our building from the builder, Jamie is responsible for taking care of it. He can provide detailed advice in a reasonable timeframe. While he may not be able to control every situation, his excellent communication skills allow... Read Full Review

Comments (1)Was this helpful?:

By : Jennie Fundell

9 Nov 2023

Thank you for taking the time to leave such a wonderful review. Really pleased to hear that our Block team are delivering excellent communication. We very much look forward to working with you, the ...

White and Sons are appalling! ...

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1 Star Review
UserName

By : 'I'
Services : Property Management
Would you recommend ? : No
Postcode : RH1

15 Feb 2023
People found this helpful0

White and Sons are appalling to deal with and we have been better off as a group of residents dealing with matters ourselves for any maintenance work that requires doing so much. They charge extortionate fees for very little work and are exploitative in nature. Jamie Gray is by far the worst and... Read Full Review

Comments (0)Was this helpful?:
The Property Management team ...

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1 Star Review

By : 'JACQUELINE'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH3

13 Oct 2021
People found this helpful0

The Property Management team are hopeless; we had water pouring through light fittings from the flat above and they couldn't manage to send an electrician to make it safe. Weeks later and I have yet to receive compensation from the owner fo the flat above. I am at the stage now where I will... Read Full Review

Comments (1)Was this helpful?:

By : Jennie Fundell

14 Oct 2021

We are fully aware of your unfortunate situation and have attempted to resolve matters with our trusted trade professionals. Unfortunately, this issue is exacerbated as we do not manage your shop,...

Endless thanks to the ...

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5 Star Review
UserName

UserName

By : 'sukriye'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH2

21 Jul 2021
People found this helpful0

Endless thanks to the white&sons Dorking team, who literally reflected their experience in their work during my home rental process. They didn't leave any of my questions unanswered. In all communication channels, they have shown that they are different from other institutions with... Read Full Review

Comments (1)Was this helpful?:

By : Jennie

2 Aug 2021

Thank you very much for your extremely kind words. We are so pleased that Sarah & Emma were able to help...

I telephoned this company to ...

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1 Star Review

By : 'Dee'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT20

5 Mar 2021
People found this helpful1

I telephoned this company to ascertain if they could carry out a valuation on a property l wanted to purchase. They told me that their Reigate office would be able to help and said they would pass on my telephone number. A week later, l discovered that not only did they failed as promised to pass... Read Full Review

Comments (1)Was this helpful?:

By : Jennie Fundell

22 Mar 2021

We are obviously disappointed to read your comments and would like to take this opportunity to once again apologise for the miscommunication between our Dorking and Reigate offices. We misunderstood ...

Dont keep you informed about ...

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1 Star Review

By : 'Anonymous'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : RH5

29 Mar 2020
People found this helpful0

Dont keep you informed about very important decisions, underhanded and not one to trust at all, take your well earned money to a professional agent. You have been... Read Full Review

Comments (0)Was this helpful?:
The worst estate agents we ...

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1 Star Review

By : 'Beth'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : RH2

18 Nov 2019
People found this helpful0

AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted it. This is a... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review

By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £470000
Would you recommend ? : Yes
Postcode : RH3

11 Feb 2019
People found this helpful0

Thank you to Phil who was extremely professional and informative regarding my recent sale. Kept me up to date throughout, was considerate of the circumstances, friendly and approachable. Maddie and Tom picked up whenever Phil not about and kept me up to date. A stressful time made very unstressful... Read Full Review


Comments on Agent Fees

A necessary evil but fair enough!

Comments (0)Was this helpful?:
Excellent customer ...

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4 Star Review

By : 'adam1'
Services : Letting( As a Tenant )
Would you recommend ? : Yes

23 Apr 2015
People found this helpful0

Excellent customer service Friendly staff Kept fully informed of... Read Full Review

Comments (0)Was this helpful?:
Went for a viewing for the ...

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1 Star Review

By : 'Jakir'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : RH6

21 Apr 2015
People found this helpful1

Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per month as advertised. I was been told that they will contact with me. But they did not... Read Full Review

Comments (1)Was this helpful?:

By : White & Sons

21 Apr 2015

We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do ...

I had a fantastic experience ...

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5 Star Review
UserName

UserName

By : 'hannah'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH5

15 Apr 2015
People found this helpful0

I had a fantastic experience with this letting agents for the start they helped out and where patient and understanding.I couldn't be happier with the service that was given especially by Andrea and Anne Marie. I would highly recommend them.We are a young couple expecting a baby and they truly... Read Full Review


What agent could do to change your mind?

Fees where the highest ive ever paid but dream property.


Comments on Agent Fees

Fees where the highest ive ever paid but dream property.

Comments (0)Was this helpful?:
The agent is easy to contact ...

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4 Star Review
UserName

By : 'Bobby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH4

15 Apr 2015
People found this helpful0

The agent is easy to contact and providing immediate action whenever some problem arises in the flat. She is always providing an option or early solution for the problems for emergency solution. Andrea is very professional, approachable, and supportive staffs. I will recommend the letting agency... Read Full Review

Comments (0)Was this helpful?:
I was recently looking to ...

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5 Star Review

By : 'Anna'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : GU2

15 Apr 2015
People found this helpful0

I was recently looking to move down to Surrey for a job which I decided not to go for in the end. Whilst initially looking for a rental property I used White & Sons and I found there service great. I would highly recommend them to anyone looking in the... Read Full Review

Comments (0)Was this helpful?:
Paul was the agent I met ...

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5 Star Review
UserName

UserName

By : 'Frances'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : RH2

15 Apr 2015
People found this helpful0

Paul was the agent I met first and he really listened to the vision I had for my desired property. After a few viewings that weren't quite right he presented an opportunity to see a property that was not being marketed however selectively viewed and I fell in love with it. It met my brief and... Read Full Review


What agent could do to change your mind?

Fees are high however not out of proportion for the location or the service


Comments on Agent Fees

Fees are high however not out of proportion for the location or the service

Comments (0)Was this helpful?:
From the very start White and ...

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5 Star Review

By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : RH5

15 Apr 2015
People found this helpful0

From the very start White and Sons and all of their staff have been very helpful. They had time to discuss our requirements and genuinely wanted to find the right property for us.recommend them to .... Read Full Review

Comments (0)Was this helpful?:
I have rented through White ...

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5 Star Review
UserName

By : 'Stacey'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : RH4

13 Apr 2015
People found this helpful0

I have rented through White and Sons over the past 2 years and I would be more than happy to do so again. June did more than 'go the final mile' to help me. She showed a highly professional and personalised approach. My first rental was extremely daunting having both recently separated yet at the... Read Full Review

Comments (0)Was this helpful?:
We've been looking for a ...

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1 Star Review
UserName

By : 'Dorking1108'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : RH4

9 Apr 2015
People found this helpful3

We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered. Communication has been lack lustre, we've had to constantly chase to find out any... Read Full Review

Comments (1)Was this helpful?:

By : White & Sons

13 Apr 2015

We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride...

If you are considering ...

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1 Star Review
UserName

UserName

By : 'jammymaverick'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : RH4

14 Nov 2014
People found this helpful1

If you are considering entering into a rental contract with White and Sons in Dorking please think twice. Over the past 12 months we have been treated appallingly by this estate agent, which has caused a great deal of stress to my family. Unfortunately the house we moved into had many major... Read Full Review

Comments (1)Was this helpful?:

By : White & Sons

16 Feb 2015

We are extremely disappointed to hear that you haven’t had a good experience with us. We pride ourselves on acting in the fairest of interest for both landlord and tenant and regularly receive...

From the start white and sons ...

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1 Star Review

By : 'carmel'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RH5

9 Jun 2014
People found this helpful1

From the start white and sons very very unprofessional and unorganised. None of them seem to know what they were doing. Their property management is awful. They are totally incapable of arranging the most basic repairs to the extent of a property becoming dangerous and a visit from environmental... Read Full Review

Comments (0)Was this helpful?:
Tried to buy a property ...

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1 Star Review

By : 'Roger'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RH4

7 May 2014
People found this helpful0

Tried to buy a property through them, and the agent started a nasty bidding war and kept coming back very excitedly asking for more money. I thought his attitude was extreme and unethical and walked away. I wrote a letter to the management complaining of his practices and got answered that they... Read Full Review


What agent could do to change your mind?

Stand by their code of practice and apology for the agent\'s behaviour.

Comments (1)Was this helpful?:

By : White & Sons

12 Feb 2015

We are very sorry to hear that your experience was not as expected. We pride ourselves on our extremely high standard of customer service and constantly receive feedback to verify this. We are...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by White & Sons, Dorking RH4 1AZ