Thank you for your valued feedback - we are proud to work in the best interests of our vendors. As part of our due diligence process we financially check ALL our buyers. Nobody is forced to use our mortgage or conveyancing services, but all genuine buyers with nothing to hide are required to confirm their ability to buy, their current position and their identity. These checks are carried out by a qualified mortgage consultant and form part of the most recent Anti-Money Laundering regulations. An agreement in principle is based on very basic information given by a borrower - It is not proof that someone can actually get a mortgage and cannot be considered as such. There has been no confidentiality breach and your "right to be forgotten" request has been carried out in full. We take our duty of care very seriously - and we will always confirm a buyers ability to purchase - will always be suspicious of anyone who deliberately withholds or gives false information. Shouting and swearing at someone on the phone who is only doing their job is indeed disgraceful but I wish you well in your property search anyway.

Thank you for your valued feedback - we are proud to work in the best interests of our vendors. As part of our due diligence process we financially check ALL our buyers. Nobody is forced to use our mortgage or conveyancing services, but all genuine buyers with nothing to hide are required to confirm their ability to buy, their current position and their identity. These checks are carried out by a qualified mortgage consultant and form part of the most recent Anti-Money Laundering regulations. An agreement in principle is based on very basic information given by a borrower - It is not proof that someone can actually get a mortgage and cannot be considered as such. There has been no confidentiality breach and your "right to be forgotten" request has been carried out in full. We take our duty of care very seriously - and we will always confirm a buyers ability to purchase - we will always be suspicious of anyone who deliberately withholds or gives false information. Shouting and swearing at someone on the phone who is only doing their job is indeed disgraceful but I wish you well in your property search anyway.

Thank you for your valued feedback - we are proud to work in the best interests of our vendors. As part of our due diligence process we financially check ALL our buyers. Nobody is forced to use our mortgage or conveyancing services, but all genuine buyers with nothing to hide are required to confirm their ability to buy, their current position and their identity. These checks are carried out by a qualified mortgage consultant and form part of the most recent Anti-Money Laundering regulations. An agreement in principle is based on very basic information given by a potential borrower - It is not proof that someone can actually get a mortgage and cannot be considered as such. There has been no confidentiality breach and your "right to be forgotten" request has been carried out in full. We take our duty of care very seriously - and we will always confirm a buyers ability to purchase - we will always be suspicious of anyone who deliberately withholds or gives false information. You're right, shouting and swearing at someone on the phone while they carry out their job is indeed disgraceful but I wish you well in your property search anyway.

Fortunately ICO forced you to follow my ‘Right to Erasure’ as you clearly denied it in writing and wanted to continue sending emails and keeping our private information for 3 years. It was my mistake for not investigating your well deserved terrible public reputation before I arranged my viewing for that property. I hope you manage to improve your practice towards a more ethical and professional standard.