The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.7/5, 62 Reviews
13% Recommended
60% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
36% letting fee satisfaction
By : 'Sara'
Services :
Would you recommend ? : No
Postcode : CB4
TG are by far the worst agency I have ever had the misfortune of dealing with. They were very disorganised and unprofessional. They didn't tell me the property needed more work before moving in until two days before my moving date, which meant I had to delay it. They also didn't;t finish all the works and promised me more upgrades which ever took place. They left me without hot water for severs days on several different occasions. Sue Hamilton, the property manager, was very slow responding and didn't seem to follow up on any job, She would often had no idea whet r the works had been completed. She also neglected to inform the landlord about works needed work which delayed approval and caused me a lot of inconvenience. The team at TG seems to be bad at communicating with tenants, as well as with each other. They had caused me so much stress when I was moving out early of my tenancy, all because of confusion by some agents. Of course, the deposit return wasn';t so smooth either. Whoever did the inventory check was completely unreasonable but thankful the landlord did not deduct anything. TG, however, did not go through the return procedure prepay and I am still waiting for my deposit, two months after I had moved out. My advice is to avoid them. very unprofessional and will make your time miserable.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60.00% | 100% | £825,000 | £900,000 |
| Lettings | 50% | 36% | £360 | £1,800 |
Tucker Gardner
Bateman, House, Hills Road, Cambridge, Cambridgeshire
CB2 1LQ
01223 576826

By : 'lino'
Services : Letting( As a Tenant )
Sold price : £1150
Would you recommend ? : Yes
Postcode : CB24
I had a great experience with Tucker Gardner Cambridge, thanks to Mr. Manjula Kanakaratne. The whole letting process was smooth and fast. Manjula was very professional and took care of all the arrangements quickly and efficiently. His clear communication and attention to detail made everything easy ... Read Full Review
By : 'Landlady'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : CB4
Worst experience with a letting agent in 20 years of being a landlady. Don't trust them to perform a check-out service if you need a comprehensive service. Avoid at all... Read Full Review
By : Another Landlady
27 Apr 2023I can confirm this comment. The ‘professional’ was surprised that we were waiting at the property to accompany him. He had already just not turned up the first day he was due. He told...
By : 'Dan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB22
I recently requested Tuckers estate agents, in Histon to come and value my property. I WISH I HAD NEVER BOTHERED. There has been a catalogue of errors from start to finish (The property never sold) I have had numerous meetings with the team at the office and on the phone. Unfortunately the team... Read Full Review
By : 'Lisa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB1
I have used TG for eight years to help run my small letting business, but lately found them to be very disorganised, unhelpful and unfriendly- bordering rude! I needed to release a deposit and they were not too concerned, I had to continually call/email them. I know they won’t... Read Full Review

By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I never thought I would experience such a genuine person as Deborah Hunt. She saw the needs of my family and she helped me from day one. Very supportive and caring and I felt that she wanted me to have the right property for my needs. Excellent communication and understanding between us and so... Read Full Review

By : 'susu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2
Reliable honest excellent customer service I would definitely recommend this company to anyone that's looking for rent as they are quick I came across Natasha she was absolutely amazing really helpful excellent customer service... Read Full Review
By : 'Rosemary'
Services : Online Auctions
Would you recommend ? : No
Postcode : CB1
This is the very worst estate agent I have ever used! Avoid like the plague! They never ever answer the phone and they advised that they had found a buyer, took the house off the market and over 4 months later, I discovered that the buyer, had no agreed mortgage product, hadn't had a survey... Read Full Review
By : 'Sara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4
TG are by far the worst agency I have ever had the misfortune of dealing with. They were very disorganised and unprofessional. They didn't tell me the property needed more work before moving in until two days before my moving date, which meant I had to delay it. They also didn't;t... Read Full Review
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CB1
TuckerGardner found great tenants for me. Kate McFadzean-Ferguson gave excellent service; friendly and efficient while keeping me informed of what was happening. I would highly recommend TuckerGardner as letting... Read Full Review

By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CB1
TuckerGardner found great tenants for me. Kate-McFadzean gave excellent service: friendly and efficient and keeping me informed of progress. I would highly recommend TuckerGardner as letting... Read Full Review

By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £825000
Would you recommend ? : Yes
Postcode : CB4
I first spoke to Oliver Rivers about selling my property. He was very personable and organised everything. I requested 2 open days and left George Harrison in charge. He is a charming young man and very efficient - so efficient he sold the house. In these days of Covid they managed everything so... Read Full Review
By : 'Az'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CB4
If I could give zero stars, I would. Make sure you’re rigorous with inventories and records. They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we actually had to pay our... Read Full Review
By : Sara
19 Jul 2021I am not surprised at all. They seem to have a pattern of behaviour with every tenant. the absolute worst. Sorry you had to go through this, I've been there and it was very...
By : 'Boby'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB22
I would give them 0 or even less, if possible. Useless useless and one more time useless. I would not use them even for free ! I am so shocked at the chaos, disorganization and lack of any common sense. And degree of arrogance from some of them is beyond imagination. They even not pretend to... Read Full Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CB1
shittest agents! there is an inundation in our flat. they dont do anything. no hot water for months, water leaking throught the roof, carpet being fully... Read Full Review
By : 'Abi'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB4
Rented from TG for 2 years. Whilst renting with them, they were OK, but we often had to ask questions two or three times to get an answer. The main problem we have with them is that we left the property on March 4th 2020, and we JUST received the deposit (August 10th 2020). We had to file a... Read Full Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : PE37
I can’t even give them any rating Shocking company Disgusting behaviour from them don’t expect to get your deposit back at any time when you move out still waiting They don’t reply to emails and there service is a joke. How there getting away with it is a... Read Full Review
By : 'Srikar'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB5
Very Worst customer service. No response from property managers. I have been contacting them from last 9 months for property repairs which are left to be done at time of property handover. None of them respond. Tried every possible way called, emailed and raised a request on fixflo non of them... Read Full Review
By : 'Filomena'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB4
Avoid !!!!! We were tenants for them for 8 years we moved out a month and 1 week ago still waiting for the deposit...They are trying to take 620.00 out of the deposit...Luckily my deposit have stepped in...Hopefully resolve the matter...Also house was never painted in the 8 years being their...Bad... Read Full Review
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB21
I moved out of my rental property on 16 March and am still awaiting my deposit. Someone else has moved into the property so Tucker Gardner currently have 2 deposits for the same property. I have emailed the agent Richard Levy several times with no response. Everything is signed off and agreed with... Read Full Review
By : 'Patsy'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : CB1
Have used TG to manage our rental property for a number of years but quality of service, attentiveness and pro-activity other than for collecting fees in the last two years has markedly declined. I don’t blame individual members of staff as such because there seems to be too few of them... Read Full Review
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Last updated at 11/30/2, 12:00:00 AM by allAgents