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The UK's Largest Customer Review Website for the Property Industry

4.6/5, 33 Reviews
91% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
By : 'maras'
Services :
Would you recommend ? : Yes
Postcode : E1
The agents have always been helpful and return my call or email when there is a problem with the house. They also have a very nice handy man that available every time you need help.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 71% | £0 | £0 |
| Lettings | 100% | 71% | £690 | £1,640 |
PG Estates
66 Brick Lane, London, Greater London
E1 6RL
020 7375 1515

By : 'Seereene'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : IG2
Thank you very much for all your help in settling my rent. Nancy handled this very well and quickly for me. Will use... Read Full Review
By : 'Nina'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : IG1
I'm very happy with this company they are very professional and have been managing my properties for 9 months. N.... Read Full Review
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : E1
A very good, friendly, reliable, professional letting Agency. They take care of your property and you don`t really need to think about it! I would absolutely recommend... Read Full Review
By : 'Julie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
The worst agency I've ever dealt with! Emails are constantly ignored, calls are not returned and most staff members are rude and unprofessional. Avoid at all costs if you're a tenant, they only care about... Read Full Review
By : 'Birdy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
We have been with PG estates for well over 10 years and have found their services to be extremely thorough and professional. We love abroad and have never had to worry about any aspect of our flat being let. Each member of staff that we have dealt with could not have been more helpful. I cannot... Read Full Review
Agents fees are entirely reasonable considering how much work they do.


By : 'Ricardo'
Services : Letting( As a Tenant )
Rent PCM : £1640
Would you recommend ? : Yes
Postcode : EC1A
My experience renting a flat through PG States was great. I would like to thank Nital, Florence, Nancy and Ed for all the attention given and competency provided. Every single problem was quickly address with their support. I sincerely recommend the PG States for anyone keen to rent a property... Read Full Review

By : 'Newell'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : No
Postcode : N7
I've found the level of service from PG Estates nothing less than abhorrent. Emails are consistently not replied to and when they have tried to contact me and my flatmate they have neglected to include one of us on the email. This was the case with a renewal email where my flatmate had no idea it... Read Full Review

By : 'Melissa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
I own two flats in Islington which are fully managed by PG estates. Unlike many companies, they offer a hands on personal service where you know your property is being handled efficiently and with care. I would recommend them to anyone as being trustworthy and highly efficient. They go the extra... Read Full Review


By : 'Thibaud'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
We used PGEstate to find a house to rent in December 2012. We had nothing particular to say about PGEstate until a few days ago: We had an important issue about water leaking from the guttering into one of the rooms. We contacted PGEstate: a person was sent on the day we reported the issue,... Read Full Review

By : 'William'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
I have know PG Estate team for more than 4 years and they are excellent in service and top class professionals who have demonstrated they are genuinely care about their clients (regardless tenants or landlord). Ed Gormley is a great team leader and well respected by his team and his clients on his... Read Full Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
PG Estates was very professional and reactive. The process was quick and transparent. Laura who I have been dealing is very friendly and on top of... Read Full Review
By : 'ZOLGER'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
We have a number of properties in the Spitalfields / Shoreditch area which have been let and managed by PG Estates since they took over our original agents in 2008. We have always found them to be very effective in dealing with issues in a timely fashion and ensuring both we and the tenants are... Read Full Review
By : 'Fiona'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Extremely helpful and flexible with the whole process of referencing, contract signing and exchanging of keys which made it a very smooth process of moving. Had a problem with the water pressure when first moved in and they acted and responded quickly. Everyone who we've dealt with have... Read Full Review


By : 'Jordy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
PG Estates staff members, most of all, Ed Gormley is very helpful, polite and genuinely care for Landlords and tenants. He would keep first class attention and would go out of his ways to help and... Read Full Review


By : 'Teresa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E8
They are excellent, responsive and communicate effectively, which is very important as I'm often abroad. They always get reasonable quotes for any repair work, and work hard to source good tenants. They offer a much more personable service than many larger/ well known... Read Full Review
By : 'Buster'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Excellent letting agent, Thoroughly helpful, informative, and caring of tenants needs. First time renting in London and felt very welcome from the moment we viewed the flat. Extremely quick turnover, viewed the flat on a Tuesday and had moved in by the following Sunday. Good management team, our ... Read Full Review
By : 'Dale'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
The staff at PG have always done the basics well, i.e. kept the property let at market rate and have ensured timely and accurate payments. In addition, they kept on top of a tricky insurance claim against the neighbours whose plumbing leaked frequently,with the result that repairs were comppleted... Read Full Review
By : 'Pinter'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
We have found PG Estates to be most efficient, highly competent and very attentive when renting and managing our properties. If there should be any matter arising with regard to a property they are always in prompt communication, and will deal with an issue immediately. PG Estates have always... Read Full Review

By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
We have for some years let our property through PG Estates, and we have been very pleased with the way they have managed each letting process, and then managed the property during the let. All the employees we have dealt with have been helpful, and the systems that PG Estates use has kept us... Read Full Review
By : 'maras'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
The agents have always been helpful and return my call or email when there is a problem with the house. They also have a very nice handy man that available every time you need... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at admin@tpos.co.uk
Last updated at 3/15/2014, 9:07:29 AM by allAgents