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Southampton, SO15
2.1/5, 18 Reviews
28% Recommended
100% sales valuation accuracy
33% letting valuation accuracy
100% sales fee satisfaction
20% letting fee satisfaction
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"Myself and my girlfriend..."
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1 Star Review
Amy
Laura
By : 'Ricardo'
Services :
Would you recommend ? : No
Postcode : SO14
21 Jan 2013
People found this helpful6
Myself and my girlfriend firstly put too much trust in Goadsby. I asked for a flat where I could get a permit for parking as I am in the Royal Marines and use a military vehicle to get to and from work. The third day being in this flat the two of us went to the council to apply for a permit and were very quickly told that we were NOT going to get one, as the flat we are living in is exempt from getting parking permits as it was originally a house and converted into three flats, in doing so, all parking permits, resident or visitor, have been forfitted the right to any permits. I phoned Goadsby and explained the situation to a young girl, who told me that she was the only member of staff in the office and I would have to wait for the following Monday to speak to someone about it. I knew that she was lying and decided to drive to the office to confront her. I walked in and there were five agents, all at their desks. I said to the young girl that I was the person that had phoned her 10 minutes ago and asked her why she had lied outright to a customer. She looked absolutely stunned and just looked down at her desk. The manager then came down and spoke to me and I explained the situation to her and told her that I had got a parking fine. I said to her that I had specifically asked for a property where I could park my vehicle, as I need eyes on it. She said that she would look into the situation and get back to me on Monday. Monday arrived and I went in and she showed me the e mail she had drafted, explaining that she had spoken to Amy, the estate agent that Ishowed us the property and dealt with all the signing etc and that she could re call me asking for a property with parking. I am absolutely disgusted with Goadsby as they seem to have no integrity what so ever. There are so many problems with the propert eg microwave not working, stains on the wall, mould in our bedroom and bathroom. All of these things would be fixed and sorted we were told, within one month of us living in the property. Stupidly, I signed the contract, trusting that these would be fixed and they would stand bu their word! I have phoned on numerous occasions and been told that they would get sorted. Nothing yet and I am definitely not holding my breath. I have contacted the landlord and we have set two meetings up to which he has not pitched and not even had the courtesy to phone and cancel. I am at a deadend and truly do not know what to do? This is the first property we have lived in and it is causing so much stress for my girlfriend and I. Goadsby know that I live on base most of the time and my girlfriend is here on her own. They have not done one thing to help either of us and have not kept their word. I'm fighting a losing battle and regret dealing with them. It is the biggest mistake I have ever made! A word of warning to all you reading this. Stay as far away as possible from them and if you do decide to go with them, please, for your own sake do not do what I did and sign before getting everything sorted in the property. Verbal agreements mean nothing to them, so make sure you have everything, I mean everything in writing! They have no integrity what so ever.
What agent could do to change your mind?
They could have integrity and help, like we agreed. They have caused me so much hassle and am on the brink of breaking up my relationship through arguments due to all the stress of this.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 33% | 20% | £950 | £950 |
Address
Goadsby
54 London Road, Southampton, Hampshire
SO15 2AH
02380 225412
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Goadsby Branches (View All 25)
Having used Goadsby ...
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1 Star Review
By : 'Joanne'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SO15
12 Jul 2020
People found this helpful6
Having used Goadsby Southampton to sell my previous house I decided to sue then again. Initially started off well. Ben @ the branch is very professional. COVID-19 hit and they had 1 employee looking after 4 branches. Not such an issue as there was an amazing Estate Agents at the too fo the chain... Read Full Review
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True Professional ...
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5 Star Review
By : 'Dorsetbelle57'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
30 Jan 2019
People found this helpful1
Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I don't think this purchase would have... Read Full Review
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True Professional ...
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5 Star Review
By : 'Dorsetbelle57'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
30 Jan 2019
People found this helpful6
Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I don't think this purchase would have... Read Full Review
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great ...
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5 Star Review
By : 'Candice'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SO17
27 Nov 2018
People found this helpful0
It's a pleasant experience of purchase the property. Sylvia kept up everything for us as urgent because our last rent is about to... Read Full Review
Comments on Agent Fees
no fee
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We are using Goadsby to rent ...
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5 Star Review
By : 'Landlords'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SO15
14 Feb 2018
People found this helpful0
We are using Goadsby to rent out our Student Property - stellar service. On the ball, contactable and knowledgeable. After using different agents in the past, cannot recommend the team (lettings, property management and sales, who helped with a recent valuation) highly enough. If you're a... Read Full Review
Comments on Agent Fees
Very reasonable
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I would never to back to this ...
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1 Star Review
By : 'Ss.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SOUT
5 Aug 2017
People found this helpful1
I would never to back to this agents EVER. I travelled a 2 and a half car journey with my children to fill out paper work for a house that we so desperately wanted. To be told they would hand the paper work into the landlord and the landlord would make a decision on who they wanted to rent the... Read Full Review
Comments on Agent Fees
Very bad.
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Communication was very poor. ...
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1 Star Review
By : 'GoadsbyTenant'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : SO15
3 Aug 2017
People found this helpful4
Communication was very poor. Often we had to chase multiple times to get even a reply from them, let alone a resolution to whatever issue we were chasing about at the time. Staff were totally disinterested in helping. Issues raised often dragged on for months without a satisfactory... Read Full Review
Comments on Agent Fees
Their fees are expensive, or extortionate if you consider the amount of effort they actually put in when you contact them or request something from the office.
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I recently travelled a three ...
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1 Star Review
By : 'Ebj'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO16
14 Jul 2017
People found this helpful8
I recently travelled a three hour return trip down to Southampton with my daughter to view a flat listed with this agent. My daughter will be 20 in September and is a student at Southampton University. When she made the appointment to view the flat, she specified that she would be a student when... Read Full Review
Comments on Agent Fees
N/A
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Absolute terrible customer ...
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1 Star Review
By : 'TERRIBLE'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO15
26 Mar 2016
People found this helpful2
Absolute terrible customer service. From walking into the store months ago till this day it has only been dissapointment after dissapointment and rudeness. I just can't believe how unorganised and rude they are. If I never paid my deposite I would be straight... Read Full Review
What agent could do to change your mind?
Bad
Comments on Agent Fees
Bad
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I have requested a refund ...
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1 Star Review
By : 'Mae'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO17
21 Mar 2016
People found this helpful1
I have requested a refund since October and she doesn't ever reply on time, taking her own sweet time to reply me ONCE every month. It's now the 20th of March and she can completely ignore my messages and I STILL HAVE NO REFUND. I would give zero stars if... Read Full Review
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I have never been treated or ...
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1 Star Review
By : 'Molly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH
10 Apr 2015
People found this helpful4
I have never been treated or spoken to so badly by a company as goadsby. Unforgivably rude staff, dismissive and repugnant attitude. Even if you love the property they are letting, do not do it. Ridiculously high fees. Ridiculously low standard of care. The worst company I have ever had dealings... Read Full Review
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We are tenants in a property ...
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1 Star Review
By : 'Eunice'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
5 Apr 2013
People found this helpful3
We are tenants in a property and the landlord is trying to sell it through Goadsby. For some very strange reason NONE of the staff members working at that branch seem to understand what "24 hours written notice to conduct viewings" mean. It's very frustrating that people are paid to do... Read Full Review
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Totally rubbish and a waste ...
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1 Star Review
By : 'hafk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO14
23 Jan 2013
People found this helpful4
Totally rubbish and a waste of time once they receive your money they do not have any moral values or duty of care to the Tennant My property has a very crafty wind and so cold in the flat it had an infestation of siders that i had to clear up the hob was not working and the batch/shower is... Read Full Review
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Myself and my girlfriend ...
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1 Star Review
By : 'Ricardo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO14
21 Jan 2013
People found this helpful6
Myself and my girlfriend firstly put too much trust in Goadsby. I asked for a flat where I could get a permit for parking as I am in the Royal Marines and use a military vehicle to get to and from work. The third day being in this flat the two of us went to the council to apply for a permit and... Read Full Review
What agent could do to change your mind?
They could have integrity and help, like we agreed. They have caused me so much hassle and am on the brink of breaking up my relationship through arguments due to all the stress of this.
Comments (0)Was this helpful?:
Our father died suddenly last ...
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5 Star Review
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
10 Dec 2011
People found this helpful4
Our father died suddenly last year, leaving his property in Southampton to us. We all live in Norfolk so needed a professional and sympathetic agent to sell and keep an eye on the place in the meantime. The Goadsby team ticked all the right boxes and more - at no point did we feel the need to... Read Full Review
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The most unprofessional ...
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1 Star Review
By : 'angry'
Services : Letting( As a Tenant )
Would you recommend ? : No
29 Jan 2011
People found this helpful2
The most unprofessional agency ever. When we moved in into rented flat, we realized that the shower doesn't work at all. It took us 2,5 months until they fixed it. Now we have mould in our flat: on windows, kitchen walls, even in a fridge. They don't care. We started to have health problems - they... Read Full Review
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Where to start, problem 1) ...
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1 Star Review
By : 'ahhrentals'
Services : Letting( As a Tenant )
Would you recommend ? : No
19 Apr 2010
People found this helpful2
Where to start, problem 1) moving in day (a Saturday) turned up to be told that we still had several hundred pounds to pay, when we said we had paid everything we were told they had forgotten to give us this particular form! Problem 2) we were renting an unfurnished property after being promised... Read Full Review
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Goadsby are awful! They do ...
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1 Star Review
By : 'rob'
Services : Letting( As a Tenant )
Would you recommend ? : No
10 Mar 2010
People found this helpful3
Goadsby are awful! They do not care about your well being as a tennant - from the wording of the contract, the way they never ring you back (surely they want your business?), to the manner in which they speak to you it all makes you feel like a criminal. Charging an arm and a leg for references... Read Full Review
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