Having used Goadsby Southampton to sell my previous house I decided to sue then again. Initially started off well. Ben @ the branch is very professional. COVID-19 hit and they had 1 employee looking after 4 branches. Not such an issue as there was an amazing Estate Agents at the too fo the chain... Read Full Review

Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I don't think this purchase would have... Read Full Review

Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I don't think this purchase would have... Read Full Review

It's a pleasant experience of purchase the property. Sylvia kept up everything for us as urgent because our last rent is about to... Read Full Review

We are using Goadsby to rent out our Student Property - stellar service. On the ball, contactable and knowledgeable. After using different agents in the past, cannot recommend the team (lettings, property management and sales, who helped with a recent valuation) highly enough. If you're a... Read Full Review

I would never to back to this agents EVER. I travelled a 2 and a half car journey with my children to fill out paper work for a house that we so desperately wanted. To be told they would hand the paper work into the landlord and the landlord would make a decision on who they wanted to rent the... Read Full Review

Communication was very poor. Often we had to chase multiple times to get even a reply from them, let alone a resolution to whatever issue we were chasing about at the time. Staff were totally disinterested in helping. Issues raised often dragged on for months without a satisfactory... Read Full Review

I recently travelled a three hour return trip down to Southampton with my daughter to view a flat listed with this agent. My daughter will be 20 in September and is a student at Southampton University. When she made the appointment to view the flat, she specified that she would be a student when... Read Full Review

Absolute terrible customer service. From walking into the store months ago till this day it has only been dissapointment after dissapointment and rudeness. I just can't believe how unorganised and rude they are. If I never paid my deposite I would be straight... Read Full Review

I have requested a refund since October and she doesn't ever reply on time, taking her own sweet time to reply me ONCE every month. It's now the 20th of March and she can completely ignore my messages and I STILL HAVE NO REFUND. I would give zero stars if... Read Full Review

I have never been treated or spoken to so badly by a company as goadsby. Unforgivably rude staff, dismissive and repugnant attitude. Even if you love the property they are letting, do not do it. Ridiculously high fees. Ridiculously low standard of care. The worst company I have ever had dealings... Read Full Review

We are tenants in a property and the landlord is trying to sell it through Goadsby. For some very strange reason NONE of the staff members working at that branch seem to understand what "24 hours written notice to conduct viewings" mean. It's very frustrating that people are paid to do... Read Full Review

Totally rubbish and a waste of time once they receive your money they do not have any moral values or duty of care to the Tennant My property has a very crafty wind and so cold in the flat it had an infestation of siders that i had to clear up the hob was not working and the batch/shower is... Read Full Review

Myself and my girlfriend firstly put too much trust in Goadsby. I asked for a flat where I could get a permit for parking as I am in the Royal Marines and use a military vehicle to get to and from work. The third day being in this flat the two of us went to the council to apply for a permit and... Read Full Review

Our father died suddenly last year, leaving his property in Southampton to us. We all live in Norfolk so needed a professional and sympathetic agent to sell and keep an eye on the place in the meantime. The Goadsby team ticked all the right boxes and more - at no point did we feel the need to... Read Full Review

The most unprofessional agency ever. When we moved in into rented flat, we realized that the shower doesn't work at all. It took us 2,5 months until they fixed it. Now we have mould in our flat: on windows, kitchen walls, even in a fridge. They don't care. We started to have health problems - they... Read Full Review

Where to start, problem 1) moving in day (a Saturday) turned up to be told that we still had several hundred pounds to pay, when we said we had paid everything we were told they had forgotten to give us this particular form! Problem 2) we were renting an unfurnished property after being promised... Read Full Review

Goadsby are awful! They do not care about your well being as a tennant - from the wording of the contract, the way they never ring you back (surely they want your business?), to the manner in which they speak to you it all makes you feel like a criminal. Charging an arm and a leg for references... Read Full Review