My property that I bought is managed by Freshwater. They are absolutely atrocious. They dont communicate with you - never responding to your emails. However, they want you to pay something, they dont have any problem with that. They charge ridiculous service charge fees that are essentially... Read Full Review

Review Sergi Peix. DosSantos - Highdorn / Freshwater: I cannot recommend Sergi highly enough as a property manager. From the very beginning, his professionalism, responsiveness, and dedication to ensuring a seamless experience have been truly outstanding. He is always quick to address any... Read Full Review

These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by the home owner's association and when asked to justify their costings they just repeated ignore you until finally demanding payment under threat of legal... Read Full Review

I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and professional. I made a recent enquiry regarding the fitting of a heat pump and received a reply the next working... Read Full Review

I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE GOING TO SEE MY MP AND ASK FRESHWATER BE INVESTIGATED, I HAVE BEEN TRYING TO SELL MY FLAT FIRST QUESTION FROM THE BUYER IS I AM NOT GOING TO WASTE MY TIME IF IT IS FRESHWATER I DO NOT WANT TO KNOW WHEN I SAY YES... Read Full Review

The worst property management company I've ever had to deal with. Not that this is a surprise from looking at the other reviews. Rude, aggressive, morally dubious and, worst of all, incompetent. Every time I had to deal with an employee that was none of those things, they lasted about a month ... Read Full Review

This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which is to rip... Read Full Review

It’s a shame Zero stars wasn’t an option. There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades. Vile company. I wouldn’t touch them with a barge pole ever... Read Full Review

I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’s passing you you onto someone... Read Full Review

The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as... Read Full Review

I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend to seek legal consultation. IF YOU... Read Full Review

The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their manners worst than... Read Full Review

We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,charged £75000 for it, and ... Read Full Review

They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about it. They told me they could not... Read Full Review

Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over... Read Full Review

This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and... Read Full Review

They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater - at a knock-down price. WHAT AN... Read Full Review

Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way to do that now is taking them... Read Full Review

Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too ... Read Full Review

Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I've been told that the third stage will now be done next year in... Read Full Review