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Croydon, CR0
1.3/5, 13 Reviews
8% Recommended
0% letting valuation accuracy
99% letting fee satisfaction
No Description Found
Latest Reviews
Jemma Anderson 89
Amit - Eaton Court
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 99.00% | £1,400 | £1,500 |
Address
Freshwater Property Management
3rd Floor Suffolk House
George Street, Croydon, Greater London
CR0 1PE
020 8662 8870
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Freshwater Property Management Branches (View All 5)
4 months of constant ...
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1 Star Review
Adam
By : 'Biko'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : N10
21 Nov 2024
People found this helpful0
4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken them 4 months to acknowledge let alone rectify. I was met... Read Full Review
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Biko Dadzie said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 21st Nov 2024
4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken them 4 months to acknowledge let alone rectify. I was met with hostility and a very casual dismissal. Not good enough at all. This company is awful, has never met any type of standard of customer care and does NOT give a damn about it's properties not the residents.
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BEWARE ...
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1 Star Review
By : 'SB'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : CRO
25 Feb 2022
People found this helpful10
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all. They treated friends of ours who had little English like dirt and only court action got their deposit back.... Read Full Review
Comments (0)Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all.
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SB said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 25th Feb 2022
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all.
They treated friends of ours who had little English like dirt and only court action got their deposit back. Beware.
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extremely rude staff that ...
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1 Star Review
By : 'whatever'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
19 Aug 2021
People found this helpful7
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, but they don't even know the basics... Read Full Review
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whatever said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 19th Aug 2021
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, but they don't even know the basics of tenant rights act, both me and LL cannot wait for their lease to end and never speak to them ever again.
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DO NOT RENT A PROPERTY FROM ...
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1 Star Review
By : 'Jemma'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW4
27 Jun 2021
People found this helpful10
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who leave everything a mess, damp throughout... Read Full Review
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Jemma Anderson 89 said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 27th Jun 2021
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who leave everything a mess, damp throughout which never gets fixed, damages to property left untreated, will not give you your deposit back. Honestly I can’t even begin to describe how bad they are. For example the upstairs flat flooded leaving water damage in my flat which did not get fixed for 5 months despite constant chasing. Eventually a cowboy plumber came round who was told he had to replace half the bath surround… so the damage never got fixed. Just do not ever rent a property from them they are a disgrace.
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Terrible ...
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1 Star Review
By : 'Angela'
Services : Property Management
Would you recommend ? : No
Postcode : SE9
21 Mar 2019
People found this helpful6
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, which is increasing exponentially year on... Read Full Review
Comments on Agent Fees
Terrible - horrific over-charging and fees
Comments (0)I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job.
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Angela said about Freshwater Property Management
Services : Property Management( )Date: 21st Mar 2019
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job.
The over charging for every single thing is horrific, which is increasing exponentially year on year, along with charges for things we don't even have. This coupled with their lack of response to any communication if incredibly frustrating to say the least!
Also, the extreme cost of works with such poor outcomes has brought me (literally) to tears.
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Great Experience ...
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5 Star Review
Jonathan
By : 'Amit'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SM2
3 Jan 2019
People found this helpful0
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the formal ticket could not be issued during... Read Full Review
Comments on Agent Fees
Fees is good when such quality of service is provided.
Comments (0)I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with.
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Amit - Eaton Court said about Freshwater Property Management
Services : Letting( Property Management )Date: 3rd Jan 2019
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with.
I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the formal ticket could not be issued during Christmas week.Even the council offices were close to issue any street permit. Siobhan understood my case and allowed me to park in the property bay and timely informed the CPZ authorities that the vehicle parking permit will be issued soon but Freshwater is aware of my car being parked in the property.
During the holiday's I still received two parking tickets but Shiobhan took care of those promptly and worked with CPZ office to get those cancelled. Hats off there !
Jonathan on the other hand was very swift to work out a parking permit for me in less than 24 hours . He had very clear communication and prompt paperwork done so that the overall situation is fixed for good .
I am really impressed with the co-ordination , commitment and quality of customer service offered by these two and now have high regards for Freshwater company because of this experience.
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Since buying a leasehold flat ...
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1 Star Review
By : 'Disappointed'
Services : Property Management
Would you recommend ? : No
Postcode : CR0
21 Sept 2017
People found this helpful10
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of staff surly and unhelpful. If I... Read Full Review
Comments on Agent Fees
Excessive
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Disappointed leaseholder said about Freshwater Property Management
Services : Property Management( )Date: 20th Sep 2017
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of staff surly and unhelpful. If I had known then what I know now I would not have purchased a very nice flat simply on the basis of these agents
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Rude & extremely ...
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1 Star Review
By : 'UnhappyLeaseholder'
Services : Property Management
Sold price : £164
Would you recommend ? : No
Postcode : SE9
21 Apr 2017
People found this helpful13
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat in a block above a shop... Read Full Review
Comments on Agent Fees
Massively over priced
Comments (0)Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs.
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UnhappyLeaseholder said about Freshwater Property Management
Services : Property Management( )Date: 20th Apr 2017
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs.
They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end.
I have a small 2 bed flat in a block above a shop with no lift & no gardening yet I'm paying on average �130 per month in service charges. Absolutely ridiculous & they should be investigated for unfair prices.
They barely reply to emails nor return phone calls,
Avoid this company at all costs!!
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We bought a flat within a ...
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1 Star Review
By : 'Kate'
Services : Property Management
Would you recommend ? : No
Postcode : SW2
22 Jan 2016
People found this helpful14
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice with an attached schedule... Read Full Review
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Kate said about Freshwater Property Management
Services : Property Management( )Date: 22nd Jan 2016
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice with an attached schedule detailing the breakdown of the charges which seem so excessive. Since we have arrived Freshwater are continuously performing "major works" although there is no clear evidence of real improvements. They are unable to explain the charges. Has anyone disputed the payment of these excess service charges? Is there any way to get a better explanation of the charges without ending up in court?
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We have had a ‘historic ...
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1 Star Review
By : 'Dan'
Services : Property Management
Would you recommend ? : No
Postcode : SM3
29 Apr 2014
People found this helpful14
We have had a ‘historic leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The fire exit to the rear of our property is falling away from ... Read Full Review
What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
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Dan said about Freshwater Property Management
Services : Property Management( )Date: 28th Apr 2014
We have had a ‘historic leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The fire exit to the rear of our property is falling away from the building and should be condemned – very dangerous in my opinion for the tenants in the flats above us (in an emergency) and in a state of panic. They call them self a ‘property management company' but could not manage a p*** up in a brewery. I think they should be shut down… Come on people read the reviews above from independent people, the question you have to ask yourself is. DO YOU REALLY WANT TO USE THEM!!! If I see the word Daejen Holdings or Freshwater Property Management on a lease I know to run 501 miles! If you look up Freshwater in the dictionary it stands for a load of s***. Thanks Freshwater and Daejen for NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Utterly terrible. Company ...
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1 Star Review
By : 'jim101'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE19
29 Oct 2013
People found this helpful15
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could. Word of advice never believe anything they say to you, and if they tell you something make sure you get it in writing because it will come back to bite... Read Full Review
Comments (0)Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could.
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jim101 said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 29th Oct 2013
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could.
Word of advice never believe anything they say to you, and if they tell you something make sure you get it in writing because it will come back to bite you.
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Well, I'm glad that's ...
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1 Star Review
By : 'Paul'
Services : Property Management
Would you recommend ? : No
Postcode : SE23
13 May 2013
People found this helpful11
Well, I'm glad that's over. I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high in comparison to others and they... Read Full Review
What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you\'ll probably make more money...
Comments (0)Well, I'm glad that's over.
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Paul said about Freshwater Property Management
Services : Property Management( )Date: 13th May 2013
Well, I'm glad that's over.
I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high in comparison to others and they are very difficult to work with.
Having Freshwater or any of the other group companies associated with any property I wanted to deal with in future would put me off entirely. I would not recommend having anything to do with them in any way.
Taymount Grange SE23 in Forest Hill for example, looked to have been neglected for many years with minimal maintenance performed poorly. Then, in the space of three years, (I assume because of the neglect) major works had to be performed at the cost of many hundreds of thousands. Fortunately these are now all complete... just as I sell off and run away. I lost track eventually, but over the three last years I think the excess service charges on my one (of about 100 flats in the block) were about £25,000. On top of the annual £1800 gouging.
Avoid.
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Freshwater are the kings of ...
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1 Star Review
By : 'bear'
Services : Letting( As a Owner )
Would you recommend ? : No
18 Dec 2010
People found this helpful8
Freshwater are the kings of bad managers. Don't go anywhere near... Read Full Review
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bear said about Freshwater Property Management
Services : Letting( As a Owner )Date: 18th Dec 2010
Freshwater are the kings of bad managers. Don't go anywhere near them.
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