The UK's Largest Customer Review Website for the Property Industry

Vanet Property Asset Management Logo

Vanet Property Asset Management

4.1/5, 93 Reviews
80% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

63% sales fee satisfaction

63% letting fee satisfaction

Contact Us
Vanet Property Asset Management was formed in 2006 by two private landlords who never received the service they needed from the multiple agents they employed to manage their properties. Our agency has been built by putting the customer at the centre of everything that we do. We continue to deliver a personalis
ed concierge style service to all of our customers because we know first hand, that is what you deserve. So whether you are buying, selling, renting or looking to let your property we are here just for you. You will be sure to receive a concierge style service for sales, lettings, property management and investments.
"DO NOT RENT WITH..."

Share On :  FacebookTwitter

1 Star Review
UserName

Hannah

By : 'Philippe'
Services : Letting(I am a Tenant)
Rent PCM : £2166
Would you recommend ? : No
Postcode : EC3N

19 Feb 2021
People found this helpful1

DO NOT RENT FLAT 1, 27 MINORIES Hope I can prevent any future renters to move into this flat, rented out by Vanet. The building has an issue with its pipes, leading to the flat flooding with disgusting water, which led to mushrooms and a rodent infestation. Vanet is completely unresponsive, ignored us on multiple occasions and refuses to deal with the problem. We had to move out after 6 months, all the previous tenants also had to move out because of this. As icing on the cake, they're now making ridiculous claims to our deposit (literally >1,000£) based on the wrong inventory report. Most *, incompetent, renter-unfriendly agency I've dealt with in London. Avoid at all cost.


Attached Files
    Was this helpful?:

    Agent Response / Add a Comment

    You can use this form to reply to the above review or a displayed comment on the above review.

    Your name*

    Your email (not displayed)*

    Comment*

    Upload your files

    Please upload file with .jpg, .jpeg or .pdf format

      Please tick the box if you work for this firm

    Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales100.00%63%£285,000£510,000
    Lettings100%63%£1,200£2,500
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    17022189024120
    Areas covered
    • E1
    • E14
    • E16
    • East London
    • EC
    • SE1
    • SE10
    • SE16
    • SE8
    • South West London
    • SW1
    • SW6
    • West London
    Address

    Vanet Property Asset Management
    37b Millharbour, Ability PlaceLondon, Greater London
    E14 9TX
    0207 042 0033

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 18:00
    2. 09:00 - 18:00
    3. 09:00 - 18:00
    4. 09:00 - 18:00
    5. 09:00 - 18:00
    6. 09:00 - 17:00
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
    • ?Relocation Agent Network
    • ?National Homes Network
    • ?Move With Us
    • allAgents Portal
    • ?OnTheMarket
    • Rightmove
    • Zoopla
    Social Media
    FacebookTwitterEmail
    Members of
    Member LogoMember LogoMember LogoMember LogoMember LogoMember Logo
    Latest Properties

    No Property Found

    No Property Found
    Images and Videos

    No Branch Video found...

    BRANCH ASSET
    One of the worst agencies to ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Shikha'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £2100
    Would you recommend ? : No
    Postcode : N1

    27 Sept 2022
    People found this helpful0

    One of the worst agencies to deal with. It's been more 22 days since we have vacated the property. I made multiple queries about the deposit hold as we had kept the property in good condition. The worst part is they never replied to my queries and there is one way communication in the mail ... Read Full Review

    Comments (0)Was this helpful?:
    Probably the worst agency ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    By : 'Al'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £1400
    Would you recommend ? : No
    Postcode : E14

    29 Jun 2022
    People found this helpful3

    Probably the worst agency we've ever had to deal with. Rude, liars and complete scammers, how they're still operating we'll never know. Our property manager Hannah Pickett was so incompetment at her job that it became laughable towards the end. It's good to see from previous ... Read Full Review

    Comments (0)Was this helpful?:
    Vanet property asset ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    By : 'Yusra'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : SL2

    7 Apr 2022
    People found this helpful0

    Vanet property asset management is the worst company I have dealt with. They take months to respond to requests and when they do respond, it is with no care. They left us with no hot water for two weeks in the middle of winter which I still can't believe. Do not ... Read Full Review

    Comments (0)Was this helpful?:
    Worst property management ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'M'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : E14

    14 Sept 2021
    People found this helpful2

    Worst property management I have ever encountered - must be great for landlords because I have never had a worse experience as a ... Read Full Review

    Comments (0)Was this helpful?:
    DO NOT RENT WITH ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    By : 'Philippe'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £2166
    Would you recommend ? : No
    Postcode : EC3N

    19 Feb 2021
    People found this helpful1

    DO NOT RENT FLAT 1, 27 MINORIES Hope I can prevent any future renters to move into this flat, rented out by Vanet. The building has an issue with its pipes, leading to the flat flooding with disgusting water, which led to mushrooms and a rodent infestation. Vanet is completely unresponsive, ... Read Full Review


    Attached Files
    • Icon
    Comments (0)Was this helpful?:
    Just ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Nicole'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : E14

    12 Feb 2020
    People found this helpful4

    Just Terrible! As a tenant for 10 years, i've never received such a bad treatment from an agency. They are changing agents every month. You end up having to deal with a new manager every time, with each new manager 'forgetting' or 'ignoring' the previous' tasks. ... Read Full Review

    Comments (0)Was this helpful?:
    THEY WON'T RETURN YOUR ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    By : 'Zenith'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : E14

    18 Jun 2019
    People found this helpful3

    THEY WON'T RETURN YOUR DEPOSIT Possibly the worst agency in London, they will do everything in their power to overcharge you and keep your deposit without real proof. They are cheeky and lazy once the contract is signed, they promise a lot and don't deliver. DO NOT SIGN WITH ... Read Full Review


    Comments on Agent Fees

    They haven\'t returned the deposit, 3 months after the end of the contract. They do not reply to emails or calls.

    Comments (0)Was this helpful?:
    Worst experience ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Patricia'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £2500
    Would you recommend ? : No
    Postcode : E14

    25 Mar 2019
    People found this helpful4

    Worst experience ever. MISSCARE OF ALL MANAGERS. UNPROFESSIONAL SERVICE. NOT ACTIONS TAKEN WHEN IMPORTANT PROBLEMS IN VANET PROPERTIES. We would never recommend this agency to take care of any property at least if you want to enjoy your time in your house, please do not choose Vanet's agency. ... Read Full Review


    Comments on Agent Fees

    Overpriced related to service offered.

    Comments (0)Was this helpful?:
    Very good ...

    Share On :  FacebookTwitter

    5 Star Review
    UserName

    UserName

    By : 'Panagiota'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : SW8

    18 Mar 2019
    People found this helpful0

    They are really nice and they take care of my problems. I would really recommend these agents. Always there when you need them, really ... Read Full Review

    Comments (0)Was this helpful?:
    Property ...

    Share On :  FacebookTwitter

    4 Star Review
    UserName

    By : 'Hannah'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (Property Management)
    Would you recommend ? : Yes
    Postcode : SE14

    7 Mar 2019
    People found this helpful0

    Hannah has Managed my portfolio of properties for more than 2 years, Vanet has managed them for 8 years. Vanet has been exceptionally hands on in the management and Hannah has been Super ... Read Full Review

    Comments (0)Was this helpful?:
    THE WORST ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Amy'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : SE8

    12 Nov 2018
    People found this helpful2

    We had a really bad experience with them. We moved to our flat 2 months ago and after we moved in we found out that the roof in the dinning room and kitchen is leaking. We've talked to the agency so many times but they kept ignoring our email and call and eventually they got angry with us. as ... Read Full Review

    Comments (0)Was this helpful?:
    Had a very bad experience ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    UserName

    By : 'Jay'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : E14

    8 Dec 2017
    People found this helpful2

    Had a very bad experience renting through Vanet despite the high fees paid. They fail to respond to concerns re: ... Read Full Review

    Comments (0)Was this helpful?:
    Brilliant agency. Very ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'Ramesh'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Sales (As a Buyer)
    Sold price : £510000
    Would you recommend ? : Yes
    Postcode : E16

    16 Dec 2015
    People found this helpful0

    Brilliant agency. Very responsive and proactive. The agents were willing to show the property at 9am sharp on a Saturday. They even spoke to me on weekends when dealing with my offer. I was very impressed. I would be a pleasure to deal with Sylvia and Matheus ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    16 Dec 2015

    Dear Ramesh Thank you for leaving us a 5* review! We are thrilled to hear that you are impressed with the services of Sylvia and Matheus during your property purchase. Best Wishes Vanet Property...


    Vanet very supportive and ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'jay'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Sales (As a Buyer)
    Sold price : £314999
    Would you recommend ? : Yes
    Postcode : E14

    14 Dec 2015
    People found this helpful0

    Vanet very supportive and efficient during my purchasing process, very good communication, helpful advice, reply email or phone call really fast, nice and friendly customer service, Definitely a trustworthy property management firm to ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    14 Dec 2015

    Dear Jay Thank you for leaving a 5* review of our senior sales consultants - Sylvia and Dan. We are delighted that the purchasing process was supportive and efficient for you. This is just the type...


    During my purchase of this ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'Eric'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Sales (As a Buyer)
    Sold price : £399000
    Would you recommend ? : Yes
    Postcode : E16

    25 Oct 2015
    People found this helpful0

    During my purchase of this property, Sylvia actively cooperated with my and the seller's solicitors and ensure the deal to progress smoothly. She also updated me with latest status. I have also appointed them as my letting agent after the transaction is ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    26 Oct 2015

    Dear Eric Thank you for taking the time to leave a 5* review of our Business Development Manager Sylvia. It's great to have positive feedback to share with the rest of the team. We are thrilled...


    good service and prompt reply ...

    Share On :  FacebookTwitter

    5 Star Review
    UserName

    By : 'edison'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £1700
    Would you recommend ? : Yes
    Postcode : E14

    22 Oct 2015
    People found this helpful0

    good service and prompt reply every time. Very professional agent and follow every procedure carefully during the contract. Will def use this agent again if I have any ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    23 Oct 2015

    Hi Edison, Thank you for leaving a great review of our property manager Romulo. We are thrilled that you are happy with the service thus far! Best Wishes Vanet Property Asset...


    A thorough, competent and ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'Simon'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Sales (As a Vendor)
    Sold price : £374999
    Would you recommend ? : Yes
    Postcode : E14

    14 Sept 2015
    People found this helpful0

    A thorough, competent and highly professional sale by Sylvia, through whom I originally purchased the BTL property. Well managed and let by Vanet too. Overall, I've been very satisfied as the any minor glitches along the way have always been promptly and courteously dealt ... Read Full Review

    Comments (0)Was this helpful?:
    We have recently chosen Vanet ...

    Share On :  FacebookTwitter

    5 Star Review
    UserName

    By : 'SueB'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Owner)
    Rent PCM : £1950
    Would you recommend ? : Yes
    Postcode : E14

    12 Jun 2015
    People found this helpful1

    We have recently chosen Vanet to manage our property after searching around the local agents - Vanet had the best reviews and were able to provide a more competitive rate than the alternatives. Our point of contact is Romualdas and he has so far done a wonderful job, very attentive, efficient and ... Read Full Review


    What agent could do to change your mind?

    Much better than competitors


    Comments on Agent Fees

    Much better than competitors

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    12 Jun 2015

    Dear Sue Thank you for taking the time to leave a wonderful 5* review of our services and for acknowledging the attentive and efficient work of our dedicated team member – Romualdas. You can be...


    We are from Australia and ...

    Share On :  FacebookTwitter

    5 Star Review
    UserName

    By : 'Rachel'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £1300
    Would you recommend ? : Yes
    Postcode : E14

    12 Jun 2015
    People found this helpful0

    We are from Australia and needed help finding our temporary home while we are here for work over the next three years. The personal and friendly service we received with Vanet made this stressful time so much easier and we can't thank them enough! Romualdus was really prompt in getting back to us ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    12 Jun 2015

    Dear Rachel Thank you for leaving a 5* review of our services and for acknowledging our team member Romualdas for his helpful advice and service in assisting you to find your temporary...


    We had a very good experience ...

    Share On :  FacebookTwitter

    5 Star Review
    UserName

    By : 'Damien'
    Branch : Canary Wharf, 37b Millharbour, Ability Place
    Services : Letting (As a Tenant)
    Rent PCM : £1300
    Would you recommend ? : Yes
    Postcode : E14

    12 Jun 2015
    People found this helpful0

    We had a very good experience finding the right property with Vanet. We liked Romualdas from our very first meeting. His honest, attentive and friendly assistance was greatly appreciated and unexpected. His attention to detail and guidance through the whole apartment hunting process was exemplary ... Read Full Review

    Comments (1)Was this helpful?:

    By : Vanet Property Asset Management

    12 Jun 2015

    Dear Damien We are delighted to learn that our lettings negotiator Romualdas helped you find the right property. Customer service is at the centre of our promise to our clients and we are thrilled ...


    1 - 20 of 93 items
    No Staff Registered

    NaN - NaN of items

    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

    All complaints to be emailed to <a href="mailto:info@vanet.uk.com">info@vanet.uk.com</a> and we will investigate and respond ASAP - we will be implementing an online form in due course (<a href="vanet.uk.com">on our website</a>) to direct clients to.

    Last updated at 10/27/2017, 5:30:30 AM by allAgents

    Awards won by Vanet Property Asset Management

    Regional Awards Won by Vanet Property Asset Management

    Individual Branch Awards