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Vanet Property Asset Management

4.1/5, 93 Reviews
80% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

63% sales fee satisfaction

63% letting fee satisfaction

Contact Us
Vanet Property Asset Management was formed in 2006 by two private landlords who never received the service they needed from the multiple agents they employed to manage their properties. Our agency has been built by putting the customer at the centre of everything that we do. We continue to deliver a personalis
ed concierge style service to all of our customers because we know first hand, that is what you deserve. So whether you are buying, selling, renting or looking to let your property we are here just for you. You will be sure to receive a concierge style service for sales, lettings, property management and investments.
"A thorough, competent and..."

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5 Star Review

By : 'Simon'
Services : Sales(I sold a property using them)
Sold price : £374999
Would you recommend ? : Yes
Postcode : E14

14 Sept 2015
People found this helpful0

A thorough, competent and highly professional sale by Sylvia, through whom I originally purchased the BTL property. Well managed and let by Vanet too. Overall, I've been very satisfied as the any minor glitches along the way have always been promptly and courteously dealt with.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%63%£285,000£510,000
Lettings100%63%£1,200£2,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
17022189024120
Areas covered
  • E1
  • E14
  • E16
  • East London
  • EC
  • SE1
  • SE10
  • SE16
  • SE8
  • South West London
  • SW1
  • SW6
  • West London
Address

Vanet Property Asset Management
37b Millharbour, Ability PlaceLondon, Greater London
E14 9TX
0207 042 0033

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • Rightmove
  • Zoopla
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BRANCH ASSET
One of the worst agencies to ...

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1 Star Review

By : 'Shikha'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : N1

27 Sept 2022
People found this helpful0

One of the worst agencies to deal with. It's been more 22 days since we have vacated the property. I made multiple queries about the deposit hold as we had kept the property in good condition. The worst part is they never replied to my queries and there is one way communication in the mail ... Read Full Review

Comments (0)Was this helpful?:
Probably the worst agency ...

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1 Star Review
UserName

By : 'Al'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : E14

29 Jun 2022
People found this helpful3

Probably the worst agency we've ever had to deal with. Rude, liars and complete scammers, how they're still operating we'll never know. Our property manager Hannah Pickett was so incompetment at her job that it became laughable towards the end. It's good to see from previous ... Read Full Review

Comments (0)Was this helpful?:
Vanet property asset ...

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1 Star Review
UserName

By : 'Yusra'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SL2

7 Apr 2022
People found this helpful0

Vanet property asset management is the worst company I have dealt with. They take months to respond to requests and when they do respond, it is with no care. They left us with no hot water for two weeks in the middle of winter which I still can't believe. Do not ... Read Full Review

Comments (0)Was this helpful?:
Worst property management ...

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1 Star Review

By : 'M'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14

14 Sept 2021
People found this helpful2

Worst property management I have ever encountered - must be great for landlords because I have never had a worse experience as a ... Read Full Review

Comments (0)Was this helpful?:
DO NOT RENT WITH ...

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1 Star Review
UserName

By : 'Philippe'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2166
Would you recommend ? : No
Postcode : EC3N

19 Feb 2021
People found this helpful1

DO NOT RENT FLAT 1, 27 MINORIES Hope I can prevent any future renters to move into this flat, rented out by Vanet. The building has an issue with its pipes, leading to the flat flooding with disgusting water, which led to mushrooms and a rodent infestation. Vanet is completely unresponsive, ... Read Full Review


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1 Star Review

By : 'Nicole'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14

12 Feb 2020
People found this helpful4

Just Terrible! As a tenant for 10 years, i've never received such a bad treatment from an agency. They are changing agents every month. You end up having to deal with a new manager every time, with each new manager 'forgetting' or 'ignoring' the previous' tasks. ... Read Full Review

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THEY WON'T RETURN YOUR ...

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1 Star Review
UserName

By : 'Zenith'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14

18 Jun 2019
People found this helpful3

THEY WON'T RETURN YOUR DEPOSIT Possibly the worst agency in London, they will do everything in their power to overcharge you and keep your deposit without real proof. They are cheeky and lazy once the contract is signed, they promise a lot and don't deliver. DO NOT SIGN WITH ... Read Full Review


Comments on Agent Fees

They haven\'t returned the deposit, 3 months after the end of the contract. They do not reply to emails or calls.

Comments (0)Was this helpful?:
Worst experience ...

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1 Star Review

By : 'Patricia'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : E14

25 Mar 2019
People found this helpful4

Worst experience ever. MISSCARE OF ALL MANAGERS. UNPROFESSIONAL SERVICE. NOT ACTIONS TAKEN WHEN IMPORTANT PROBLEMS IN VANET PROPERTIES. We would never recommend this agency to take care of any property at least if you want to enjoy your time in your house, please do not choose Vanet's agency. ... Read Full Review


Comments on Agent Fees

Overpriced related to service offered.

Comments (0)Was this helpful?:
Very good ...

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5 Star Review
UserName

UserName

By : 'Panagiota'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8

18 Mar 2019
People found this helpful0

They are really nice and they take care of my problems. I would really recommend these agents. Always there when you need them, really ... Read Full Review

Comments (0)Was this helpful?:
Property ...

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4 Star Review
UserName

By : 'Hannah'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SE14

7 Mar 2019
People found this helpful0

Hannah has Managed my portfolio of properties for more than 2 years, Vanet has managed them for 8 years. Vanet has been exceptionally hands on in the management and Hannah has been Super ... Read Full Review

Comments (0)Was this helpful?:
THE WORST ...

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1 Star Review

By : 'Amy'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE8

12 Nov 2018
People found this helpful2

We had a really bad experience with them. We moved to our flat 2 months ago and after we moved in we found out that the roof in the dinning room and kitchen is leaking. We've talked to the agency so many times but they kept ignoring our email and call and eventually they got angry with us. as ... Read Full Review

Comments (0)Was this helpful?:
Had a very bad experience ...

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1 Star Review
UserName

UserName

By : 'Jay'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14

8 Dec 2017
People found this helpful2

Had a very bad experience renting through Vanet despite the high fees paid. They fail to respond to concerns re: ... Read Full Review

Comments (0)Was this helpful?:
Brilliant agency. Very ...

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5 Star Review

By : 'Ramesh'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £510000
Would you recommend ? : Yes
Postcode : E16

16 Dec 2015
People found this helpful0

Brilliant agency. Very responsive and proactive. The agents were willing to show the property at 9am sharp on a Saturday. They even spoke to me on weekends when dealing with my offer. I was very impressed. I would be a pleasure to deal with Sylvia and Matheus ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

16 Dec 2015

Dear Ramesh Thank you for leaving us a 5* review! We are thrilled to hear that you are impressed with the services of Sylvia and Matheus during your property purchase. Best Wishes Vanet Property...


Vanet very supportive and ...

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5 Star Review

By : 'jay'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £314999
Would you recommend ? : Yes
Postcode : E14

14 Dec 2015
People found this helpful0

Vanet very supportive and efficient during my purchasing process, very good communication, helpful advice, reply email or phone call really fast, nice and friendly customer service, Definitely a trustworthy property management firm to ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

14 Dec 2015

Dear Jay Thank you for leaving a 5* review of our senior sales consultants - Sylvia and Dan. We are delighted that the purchasing process was supportive and efficient for you. This is just the type...


During my purchase of this ...

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5 Star Review

By : 'Eric'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £399000
Would you recommend ? : Yes
Postcode : E16

25 Oct 2015
People found this helpful0

During my purchase of this property, Sylvia actively cooperated with my and the seller's solicitors and ensure the deal to progress smoothly. She also updated me with latest status. I have also appointed them as my letting agent after the transaction is ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

26 Oct 2015

Dear Eric Thank you for taking the time to leave a 5* review of our Business Development Manager Sylvia. It's great to have positive feedback to share with the rest of the team. We are thrilled...


good service and prompt reply ...

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5 Star Review
UserName

By : 'edison'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14

22 Oct 2015
People found this helpful0

good service and prompt reply every time. Very professional agent and follow every procedure carefully during the contract. Will def use this agent again if I have any ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

23 Oct 2015

Hi Edison, Thank you for leaving a great review of our property manager Romulo. We are thrilled that you are happy with the service thus far! Best Wishes Vanet Property Asset...


A thorough, competent and ...

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5 Star Review

By : 'Simon'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Vendor)
Sold price : £374999
Would you recommend ? : Yes
Postcode : E14

14 Sept 2015
People found this helpful0

A thorough, competent and highly professional sale by Sylvia, through whom I originally purchased the BTL property. Well managed and let by Vanet too. Overall, I've been very satisfied as the any minor glitches along the way have always been promptly and courteously dealt ... Read Full Review

Comments (0)Was this helpful?:
We have recently chosen Vanet ...

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5 Star Review
UserName

By : 'SueB'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : E14

12 Jun 2015
People found this helpful1

We have recently chosen Vanet to manage our property after searching around the local agents - Vanet had the best reviews and were able to provide a more competitive rate than the alternatives. Our point of contact is Romualdas and he has so far done a wonderful job, very attentive, efficient and ... Read Full Review


What agent could do to change your mind?

Much better than competitors


Comments on Agent Fees

Much better than competitors

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

12 Jun 2015

Dear Sue Thank you for taking the time to leave a wonderful 5* review of our services and for acknowledging the attentive and efficient work of our dedicated team member – Romualdas. You can be...


We are from Australia and ...

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5 Star Review
UserName

By : 'Rachel'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E14

12 Jun 2015
People found this helpful0

We are from Australia and needed help finding our temporary home while we are here for work over the next three years. The personal and friendly service we received with Vanet made this stressful time so much easier and we can't thank them enough! Romualdus was really prompt in getting back to us ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

12 Jun 2015

Dear Rachel Thank you for leaving a 5* review of our services and for acknowledging our team member Romualdas for his helpful advice and service in assisting you to find your temporary...


We had a very good experience ...

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5 Star Review
UserName

By : 'Damien'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E14

12 Jun 2015
People found this helpful0

We had a very good experience finding the right property with Vanet. We liked Romualdas from our very first meeting. His honest, attentive and friendly assistance was greatly appreciated and unexpected. His attention to detail and guidance through the whole apartment hunting process was exemplary ... Read Full Review

Comments (1)Was this helpful?:

By : Vanet Property Asset Management

12 Jun 2015

Dear Damien We are delighted to learn that our lettings negotiator Romualdas helped you find the right property. Customer service is at the centre of our promise to our clients and we are thrilled ...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be emailed to <a href="mailto:info@vanet.uk.com">info@vanet.uk.com</a> and we will investigate and respond ASAP - we will be implementing an online form in due course (<a href="vanet.uk.com">on our website</a>) to direct clients to.

Last updated at 10/27/2017, 5:30:30 AM by allAgents

Awards won by Vanet Property Asset Management

Regional Awards Won by Vanet Property Asset Management

Individual Branch Awards