The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.1/5, 93 Reviews
80% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
63% sales fee satisfaction
63% letting fee satisfaction
By : 'Nicole'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E14
Just Terrible! As a tenant for 10 years, i've never received such a bad treatment from an agency. They are changing agents every month. You end up having to deal with a new manager every time, with each new manager 'forgetting' or 'ignoring' the previous' tasks. Someone should teach them how they can keep a log ? And a status update? You dont get a clean slate every time a new property manager arrives! Most importantly you need to inform your tenants that a new manager is rensponsible for their property. Sorry Vanet. Just terrible. And keeping as feature reviews posts from 2014 really? Was is back then when you last cared about your tenants?
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 63% | £285,000 | £510,000 |
| Lettings | 100% | 63% | £1,200 | £2,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 22 | 18 | 9 | 0 | 24 | 1 | 2 | 0 |
Vanet Property Asset Management
37b Millharbour, Ability Place, London, Greater London
E14 9TX
0207 042 0033






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By : 'Shikha'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : N1
One of the worst agencies to deal with. It's been more 22 days since we have vacated the property. I made multiple queries about the deposit hold as we had kept the property in good condition. The worst part is they never replied to my queries and there is one way communication in the mail ... Read Full Review

By : 'Al'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : E14
Probably the worst agency we've ever had to deal with. Rude, liars and complete scammers, how they're still operating we'll never know. Our property manager Hannah Pickett was so incompetment at her job that it became laughable towards the end. It's good to see from previous ... Read Full Review

By : 'Yusra'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SL2
Vanet property asset management is the worst company I have dealt with. They take months to respond to requests and when they do respond, it is with no care. They left us with no hot water for two weeks in the middle of winter which I still can't believe. Do not ... Read Full Review
By : 'M'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
Worst property management I have ever encountered - must be great for landlords because I have never had a worse experience as a ... Read Full Review

By : 'Philippe'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2166
Would you recommend ? : No
Postcode : EC3N
DO NOT RENT FLAT 1, 27 MINORIES Hope I can prevent any future renters to move into this flat, rented out by Vanet. The building has an issue with its pipes, leading to the flat flooding with disgusting water, which led to mushrooms and a rodent infestation. Vanet is completely unresponsive, ... Read Full Review

By : 'Nicole'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
Just Terrible! As a tenant for 10 years, i've never received such a bad treatment from an agency. They are changing agents every month. You end up having to deal with a new manager every time, with each new manager 'forgetting' or 'ignoring' the previous' tasks. ... Read Full Review

By : 'Zenith'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
THEY WON'T RETURN YOUR DEPOSIT Possibly the worst agency in London, they will do everything in their power to overcharge you and keep your deposit without real proof. They are cheeky and lazy once the contract is signed, they promise a lot and don't deliver. DO NOT SIGN WITH ... Read Full Review
They haven\'t returned the deposit, 3 months after the end of the contract. They do not reply to emails or calls.
By : 'Patricia'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : E14
Worst experience ever. MISSCARE OF ALL MANAGERS. UNPROFESSIONAL SERVICE. NOT ACTIONS TAKEN WHEN IMPORTANT PROBLEMS IN VANET PROPERTIES. We would never recommend this agency to take care of any property at least if you want to enjoy your time in your house, please do not choose Vanet's agency. ... Read Full Review
Overpriced related to service offered.


By : 'Panagiota'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
They are really nice and they take care of my problems. I would really recommend these agents. Always there when you need them, really ... Read Full Review

By : 'Hannah'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SE14
Hannah has Managed my portfolio of properties for more than 2 years, Vanet has managed them for 8 years. Vanet has been exceptionally hands on in the management and Hannah has been Super ... Read Full Review
By : 'Amy'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE8
We had a really bad experience with them. We moved to our flat 2 months ago and after we moved in we found out that the roof in the dinning room and kitchen is leaking. We've talked to the agency so many times but they kept ignoring our email and call and eventually they got angry with us. as ... Read Full Review


By : 'Jay'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
Had a very bad experience renting through Vanet despite the high fees paid. They fail to respond to concerns re: ... Read Full Review
By : 'Ramesh'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £510000
Would you recommend ? : Yes
Postcode : E16
Brilliant agency. Very responsive and proactive. The agents were willing to show the property at 9am sharp on a Saturday. They even spoke to me on weekends when dealing with my offer. I was very impressed. I would be a pleasure to deal with Sylvia and Matheus ... Read Full Review
By : Vanet Property Asset Management
16 Dec 2015Dear Ramesh Thank you for leaving us a 5* review! We are thrilled to hear that you are impressed with the services of Sylvia and Matheus during your property purchase. Best Wishes Vanet Property...
By : 'jay'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £314999
Would you recommend ? : Yes
Postcode : E14
Vanet very supportive and efficient during my purchasing process, very good communication, helpful advice, reply email or phone call really fast, nice and friendly customer service, Definitely a trustworthy property management firm to ... Read Full Review
By : Vanet Property Asset Management
14 Dec 2015Dear Jay Thank you for leaving a 5* review of our senior sales consultants - Sylvia and Dan. We are delighted that the purchasing process was supportive and efficient for you. This is just the type...
By : 'Eric'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Buyer)
Sold price : £399000
Would you recommend ? : Yes
Postcode : E16
During my purchase of this property, Sylvia actively cooperated with my and the seller's solicitors and ensure the deal to progress smoothly. She also updated me with latest status. I have also appointed them as my letting agent after the transaction is ... Read Full Review
By : Vanet Property Asset Management
26 Oct 2015Dear Eric Thank you for taking the time to leave a 5* review of our Business Development Manager Sylvia. It's great to have positive feedback to share with the rest of the team. We are thrilled...

By : 'edison'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
good service and prompt reply every time. Very professional agent and follow every procedure carefully during the contract. Will def use this agent again if I have any ... Read Full Review
By : Vanet Property Asset Management
23 Oct 2015Hi Edison, Thank you for leaving a great review of our property manager Romulo. We are thrilled that you are happy with the service thus far! Best Wishes Vanet Property Asset...
By : 'Simon'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Sales (As a Vendor)
Sold price : £374999
Would you recommend ? : Yes
Postcode : E14
A thorough, competent and highly professional sale by Sylvia, through whom I originally purchased the BTL property. Well managed and let by Vanet too. Overall, I've been very satisfied as the any minor glitches along the way have always been promptly and courteously dealt ... Read Full Review

By : 'SueB'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : E14
We have recently chosen Vanet to manage our property after searching around the local agents - Vanet had the best reviews and were able to provide a more competitive rate than the alternatives. Our point of contact is Romualdas and he has so far done a wonderful job, very attentive, efficient and ... Read Full Review
Much better than competitors
Much better than competitors
By : Vanet Property Asset Management
12 Jun 2015Dear Sue Thank you for taking the time to leave a wonderful 5* review of our services and for acknowledging the attentive and efficient work of our dedicated team member – Romualdas. You can be...

By : 'Rachel'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E14
We are from Australia and needed help finding our temporary home while we are here for work over the next three years. The personal and friendly service we received with Vanet made this stressful time so much easier and we can't thank them enough! Romualdus was really prompt in getting back to us ... Read Full Review
By : Vanet Property Asset Management
12 Jun 2015Dear Rachel Thank you for leaving a 5* review of our services and for acknowledging our team member Romualdas for his helpful advice and service in assisting you to find your temporary...

By : 'Damien'
Branch : Canary Wharf, 37b Millharbour, Ability Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E14
We had a very good experience finding the right property with Vanet. We liked Romualdas from our very first meeting. His honest, attentive and friendly assistance was greatly appreciated and unexpected. His attention to detail and guidance through the whole apartment hunting process was exemplary ... Read Full Review
By : Vanet Property Asset Management
12 Jun 2015Dear Damien We are delighted to learn that our lettings negotiator Romualdas helped you find the right property. Customer service is at the centre of our promise to our clients and we are thrilled ...
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All complaints to be emailed to <a href="mailto:info@vanet.uk.com">info@vanet.uk.com</a> and we will investigate and respond ASAP - we will be implementing an online form in due course (<a href="vanet.uk.com">on our website</a>) to direct clients to.
Last updated at 10/27/2017, 5:30:30 AM by allAgents