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Filton Bristol, Bristol BS34
2.3/5, 9 Reviews
33% Recommended
75% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
50% letting fee satisfaction
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1 Star Review
By : 'martin'
Services :
Would you recommend ? : No
Postcode : BS34
6 Jan 2013
People found this helpful10
[[EDIT ORIGINAL START]] Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the same day) it appeared the agent had not forwarded on one of the compulsory forms they were supposed to . It was Friday lunch time , four our days before Christmas and on speaking to Alexandra Tan the branch manager on her mobile to get her to forward on the form she was drunk and incoherent!! Our solicitor was totally shocked .Consequently the form was not forwarded on and the sale didn't happen. However over the Christmas period whilst the estate agent was open but the solicitor was not a higher offer came in and in order to get the sale we had to match it costing us an extra £3000. Also throughout the whole process the agent never returned our calls and each person seemed to give differing accounts of what was going on with the sale leading me to believe they were not always honest with us. All they want is too make money, and if this is through dishonest means the would do it. Do not use them!!!! They certainly do not follow professional codes of conduct. [[EDIT ORIGINAL END]] Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the same day) it appeared the agent had not forwarded on one of the compulsory forms they were supposed to ..Consequently the form was not forwarded on and the sale didn't happen. However over the Christmas period whilst the estate agent was open but the solicitor was not a higher offer came in and in order to get the sale we had to match it costing us an extra £3000. Also throughout the whole process the agent never returned our calls and each person seemed to give differing accounts of what was going on with the sale leading me to believe they were not always honest with us. All they want is too make money, and if this is through dishonest means the would do it. Do not use them!!!! They certainly do not follow professional codes of conduct.
What agent could do to change your mind?
Got the sale through before Christmas as planned
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 67% | £0 | £0 |
| Lettings | 100% | 50% | £570 | £975 |
Address
Connells
Unit 4 The Shields Retail Centre Gloucester Road, Bristol, Gloucestershire
BS34 7BR
0117 9314455
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Dreadful. We entrusted ...
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1 Star Review
By : 'D'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BS34
4 Dec 2022
People found this helpful2
We entrusted Connells with the sale of our elderly & recently widowed mothers property. Connells were more than dreadful , we had to chase them consistently, they procrastinated & dragged out what should of been a quick & easy sale . They made lots of excuses which we later ... Read Full Review
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Letting my property for 5 ...
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5 Star Review
By : 'Krm'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS34
6 May 2022
People found this helpful0
Letting my property for 5 years never a problem. Always responsive and nothing to much of a problem. Always easy to work... Read Full Review
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Friendly sales and lettings ...
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5 Star Review
By : 'Ben'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS32
6 May 2022
People found this helpful0
Friendly sales and lettings team clearly work as one and not separate like I have seen in the past…. All will pass messages across and liaise with each other for vendor and... Read Full Review
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Whole new ...
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5 Star Review
By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS7
6 May 2022
People found this helpful0
Whole new team… bought house from Conells yrs ago and was ok. decided to sell with them now because of good fees. Very impressed. They are turning it around in there well... Read Full Review
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ABSOLUTELY INCOMPETENT AND ...
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1 Star Review
By : 'christine'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £570
Would you recommend ? : No
Postcode : BS34
21 Jul 2020
People found this helpful3
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!! AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK! Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go through with... Read Full Review
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A major disservice on a ...
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1 Star Review
By : 'NotHappy'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : BS16
5 Mar 2019
People found this helpful1
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency. The property we let through Connells is in a wonderful location and the landlord has kept the property to a nice... Read Full Review
Comments on Agent Fees
Terrible as their is nothing received in return.
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What a waste of time! The ...
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1 Star Review
By : 'James'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS7
26 Jan 2017
People found this helpful2
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. I decided to go with Connells and... Read Full Review
Comments on Agent Fees
Awful
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Abysmal customer service. We ...
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1 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BS10
9 Jan 2014
People found this helpful5
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is also unfortunate... Read Full Review
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[[EDIT ORIGINAL ...
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1 Star Review
By : 'martin'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS34
6 Jan 2013
People found this helpful10
[[EDIT ORIGINAL START]] Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the same... Read Full Review
What agent could do to change your mind?
Got the sale through before Christmas as planned
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