I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious staff training in required in order to maintain their exclusive public profile. The sale went through without any problems. However, customer service leaves a lot to be desired. James who was dealing with my transaction Simply did not go the extra mile. In actual fact he showed up almost an hour late for an important appointment at the property with the architect and did not allow him to stay and complete his task. James was generally dismissive. But the most shocking encounter was when he asked my 25 year old daughter where my (Iranian) mother was from. Once the sale was completed, I asked for him to drop off the keys property that I just purchased. We were hoping for a “walk through”. He refused and told us to pick up the keys at one of Knight Frank’s offices. He was not even there to hand the keys over to us. These are just some of the examples of why I was surprised that he actually thought it was Ok to ask me to write him a review. I also run a business that deals with the public and customers. It is not fun when you are the recipient of a negative review. But, I truly hope that this particular review is used is used to improve customer care and to provide staff with training.