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Tonbridge, TN9
1.8/5, 5 Reviews
20% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
"Poor customer service and..."
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1 Star Review
By : 'Jon'
Services :
Would you recommend ? : No
Postcode : TN10
7 Jan 2021
People found this helpful0
Live next door to a property managed by Bracketts. Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time. Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items. I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week. Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one... Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
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By : Matthew Saxby
7 Jan 2021Thank you for your 1 star review. I am the Branch Manager for Bracketts in Tonbridge and was in the office today when you spoke to my colleague Ruth. I do not think she was insinuating that you are making a mountain out of a mole hill. Whilst we appreciate your concerns and that you are currently selling your home and this is no doubt having an impact. Both Ruth and Wendy have spoken to the tenant on several occasions and I believe items have been disposed of in the past, it is unfortunate that other items have made their way back into the front garden. if this was an owner occupied property there is nothing you could do about but we want to work with local residents and tenants to resolve any issues we have on our managed properties. Some of your comments regarding rubbish being stored in the front garden, this is very hard for us to control if that is where the tenant has decided to put everything. We will have a chat again with the tenant and see if we can get this rectified. In the meantime if you have spoken directly to our tenant and agreed for additional items to go in your bin then great.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £900 | £950 |
Address
Bracketts
132 High Street, Tonbridge, Kent
TN9 1BB
01732 350503
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bracketts Branches (View All 3)
Ruth from Bracketts ...
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5 Star Review
By : 'juli'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TN9
5 Jul 2021
People found this helpful0
Ruth from Bracketts Tonbridge, has been so helpful, in finding me a 2 bedroom flat, the complete process has been so smooth. I cannot fault the helpfulness of Ruth and Wendy when it came to finding out if it was pet friendly and their speedy response I would definitely recommend this estate... Read Full Review
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Poor customer service and ...
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1 Star Review
By : 'Jon'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : TN10
7 Jan 2021
People found this helpful0
Live next door to a property managed by Bracketts. Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time. Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would... Read Full Review
Comments (0)Was this helpful?:
Poor customer service and ...
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1 Star Review
By : 'Jon'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : TN10
7 Jan 2021
People found this helpful0
Live next door to a property managed by Bracketts. Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time. Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would... Read Full Review
Comments (1)Was this helpful?:
By : Matthew Saxby
7 Jan 2021Thank you for your 1 star review. I am the Branch Manager for Bracketts in Tonbridge and was in the office today when you spoke to my colleague Ruth. I do not think she was insinuating that you are...
We went to view a property ...
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1 Star Review
By : 'Guest'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : TN
6 Nov 2016
People found this helpful2
We went to view a property Agent has turned up not knowing anything about the property Did not direct us around it explaining what the property has to offer Did not know from when the property was available We explained we would like to use a guarantor Asked us to follow the procedures... Read Full Review
Comments on Agent Fees
Fees were reasonable but it almost felt like they were just trying to make money on us
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Recently viewed a property ...
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1 Star Review
By : 'Flipper'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TN12
7 Sept 2016
People found this helpful3
Recently viewed a property with this company. They sent a 'weekend representative' to show us the property, who gave us false information regarding the property and didn't know the local area at all. The representative didn't know who the vendor was so lied and made up a story that we later... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Dave Courtney
8 Feb 2021What a Shambles of a company, a large piece of land went on the market (apparently), it was close to my house, I rang 3 times over 24 hours and was told someone would contact me back, then told they...
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