By : 'juli' Services : Letting( As a Tenant ) Rent PCM : £900 Would you recommend ? : Yes Postcode : TN9
5 Jul 2021
People found this helpful0
Ruth from Bracketts Tonbridge, has been so helpful, in finding me a 2 bedroom flat, the complete process has been so smooth.
I cannot fault the helpfulness of Ruth and Wendy when it came to finding out if it was pet friendly and their speedy response
I would definitely recommend this estate... Read Full Review
Services : Letting( As a Tenant )Date: 5th Jul 2021
Ruth from Bracketts Tonbridge, has been so helpful, in finding me a 2 bedroom flat, the complete process has been so smooth.
I cannot fault the helpfulness of Ruth and Wendy when it came to finding out if it was pet friendly and their speedy response
I would definitely recommend this estate agents to other people.
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Poor customer service and ...
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1 Star Review
Ruth
By : 'Jon' Services : Letting( Admin ) Would you recommend ? : No Postcode : TN10
7 Jan 2021
People found this helpful0
Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would... Read Full Review
Live next door to a property managed by Bracketts. Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time. Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items. I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week. Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one... Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
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Poor customer service and ...
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1 Star Review
By : 'Jon' Services : Letting( Admin ) Would you recommend ? : No Postcode : TN10
7 Jan 2021
People found this helpful0
Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would... Read Full Review
Live next door to a property managed by Bracketts. Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time. Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items. I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week. Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one... Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
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Thank you for your 1 star review. I am the Branch Manager for Bracketts in Tonbridge and was in the office today when you spoke to my colleague Ruth. I do not think she was insinuating that you are...
We went to view a property ...
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1 Star Review
By : 'Guest' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : No Postcode : TN
6 Nov 2016
People found this helpful2
We went to view a property
Agent has turned up not knowing anything about the property
Did not direct us around it explaining what the property has to offer
Did not know from when the property was available
We explained we would like to use a guarantor
Asked us to follow the procedures... Read Full Review
Comments on Agent Fees
Fees were reasonable but it almost felt like they were just trying to make money on us
Services : Letting( As a Tenant )Date: 6th Nov 2016
We went to view a property Agent has turned up not knowing anything about the property Did not direct us around it explaining what the property has to offer Did not know from when the property was available We explained we would like to use a guarantor Asked us to follow the procedures and continue with credit check They charged us Than said we did not pass it Which we knew we wouldn't Than said the landlord will not accept a guarantor When called the agency they have never returned calls back Very poor communication and not particularly friendly We have lost the money time and nerves Would never recommend this agency Will also tell everyone we know about this unpleasant experience
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Recently viewed a property ...
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1 Star Review
By : 'Flipper' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : TN12
7 Sept 2016
People found this helpful3
Recently viewed a property with this company. They sent a 'weekend representative' to show us the property, who gave us false information regarding the property and didn't know the local area at all. The representative didn't know who the vendor was so lied and made up a story that we later... Read Full Review
Recently viewed a property with this company. They sent a 'weekend representative' to show us the property, who gave us false information regarding the property and didn't know the local area at all. The representative didn't know who the vendor was so lied and made up a story that we later confirmed as false. They are rude on the phone and far to busy to return your call when you make an offer.
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What a Shambles of a company, a large piece of land went on the market (apparently), it was close to my house, I rang 3 times over 24 hours and was told someone would contact me back, then told they...
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